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16 Cards in this Set
- Front
- Back
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What is Communication Climate? |
communication climate is the emotional tone of a relationship |
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What are the 3 types of confirming messages? |
Recognition, Acknowledgement, Endorsement |
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What is Disconfirming Communication? |
Showing a lack of regard towards the other person, and or messages |
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What are the 5 types of Disconfirming Communication? |
Impervious, Verbal Abuse, Generalized Complaining, Irrelevant Response, Impersonal Response |
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How do we distort critical information? |
Rationalize, Compensate, Attack the Critic, Regress |
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How do we avoid dissonant information? |
Apathy, Physical Avoidance, Repression, Displacement |
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How do we respond non defensively? |
Seek More Information, Agree with Critic, Ask for Specifics, guess specifics, paraphrase, ask what critic wants, ask about consequences, ask what else is wrong. |
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What is the hardest ways to respond non defensively? |
Ask what the consequences are, and ask if anything else is wrong. |
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How do climates develop? |
With communication spirals, and building bonds. |
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Defensiveness VS |
Supportive Behaviors |
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Evaluation VS |
Description |
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Control VS |
Problem Orientation |
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Strategy VS |
Spontaniety |
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Neutrality VS |
Empathy |
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Superiority VS |
Equality |
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Certainty VS |
Provisionalism |
