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10 Cards in this Set
- Front
- Back
Quality requires the efforts and participation of everyone in the healthcare facility. |
True |
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A failure mode and effects analysis tries to predict failures before they occur. |
True |
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The international standards organization (ISO) uses routine and unannounced inspections to monitor standards in healthcare facilities. |
False |
|
Quality processes are limited to administration and the risk management department. |
False |
|
Quality management is patient focused. |
True |
|
Providing quality products and services is relatively easy for central service technicians. |
False |
|
Customer surveys are ineffective tools in establishing central service quality processes . |
False |
|
If everyone develops a quality-driven focus, written policies and procedures are not necessary in the central service department. |
False |
|
A root cause analysis is a proactive approach to quality. |
False |
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Input, throughput, output, and outcome are 4 main focused of the total quality improvement (TQI). |
True |