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90 Cards in this Set
- Front
- Back
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Socialization is a proccess of adaptation that takes place as individuals to learn the values and norms of work roles
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True
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employee training focuses on an employee's future personal growth
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False
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an organizational culture is the system of sharing meaning within the organization that determines how employees act
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True
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research shows that very few individuals new to an organization go through the outsider-insides passage
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False
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In OD, intergroup development is used to build cohesion within work groups
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False
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Which of the following is not an assumption that underlies the socialization process?
A. Socialization influences employee performance and organizational stability B. Although possible, loneliness and a feeling of isolation are unusual for new employees c. New members suffer from anxiety d. socialization does not occur in a vaccum e. individuals tend to adjust to new situations in similiar ways |
Although possible, loneliness and a feeling of isolation are unsual for new employees
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Lydia quit her new job on the seocnd day, saying that the job was not at all what she was willing to do. Which socialization stage is completed
A. this is not socializaiton b. encounter c. prearrival d. metamorphosis e. reality |
Metamorphosis
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Melissa is the HR manager at ABC, Inc. She is trying to determine the training needs of her company. What is the first question she should consider
A. how much does training cost b. is there a need for training c. what are the financial goals at ABC inc d. what tasks must be completed to achieve the organizational goals e. what are the most effective training methods |
Is there a need for training?
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Which of the following is a type of on the job training method
A. vestibule training b. simulation exercise c. case-study analysis d. role-playing exercises e. job rotation |
Job Rotation
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Which of the following best describes the socialization stage where individuals confront the possible dichotomy between their organization expectations and reality?
A. prearrival stage b. metamorphosis stage c. crisis stage d. encounter stage e. orientation stage |
Encounter stage
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Matt owns a boston investment house. He just dropped 5 of senior managers off in teh Appalachian foothils with camping gear and food and told them to meet him in 5 days at a designated spot. What kind of Employee development is this?
A. Survival training b. vestibule c. packing d. simulation e. job rotation |
A. Survival training
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Your test describes OD bassed on an organization reality that includes rapid and uncertain change as which of the following?
A. white water rapids b.garbage can c. washing machine d. worm hole e. job morphing |
A. white water rapids
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Which of the following is true regarding employee development?
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A. it focuses on future jobs in the organzation
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Just suppose you took your "final exam" for a course the day before the semester started. Then you took it again as the final at the end of the semester. Then, the department chair compared the scores to see how much you learned. This activity would be an example of what kind of training evaluation method?
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Pre-post training performance
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Which of the following is not a type of simulation exercise?
A. Case analyses B. experimental exercises c. role playing d. vestibule training e. group interaction |
D. Vestibule training
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It is increasingly the responsibility of an organizaation to manage their employee's careers
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False
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The Myers-Briggs (MBTI) uses six dimensions of personality to identify 24 personality types
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False
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Late career is a career stage during which an employees job assignments draw primarily on maturity of judgement
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True
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Holland's vocational preference theory identifies six themes of occupational preferences
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True
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Decline is a career stage during which an employee becomes more of a teacher/mentor than a learner
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False
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Which of the following is not true regarding career development in today's contemporary organizations
A. employees are responsible for managing their careers b. organzations have an oblication to manage their employee's careers c. organizations reponsibility is to build employee self reliance d. organizations responsibility is to help employees maintain their marketabbility through continual learning e. organizations should provide support so that employees can continually add to their skills and knowledge |
B. organizations have an obligation to manage their employee's careers
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Lynne is a puppy nanny. She works for minimum wage at a shelter, playing with strays until they are friendly enough to be adopted. She goes home at night and tells her 5 dogs about what a difference she makes in the lives of dogs and their future owners. She has pictures of 430 such pairings on her walls. How can her career sucess be defined?
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Subjectively
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Henry is a stay at home husband. He has two children. He likes pending time with them and raising them, he is very involved in their education. He is a volunteer at the parent teacher association of his children's school and coach of baseball team. Does he have a successful career?
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Yes, because he is a sucessful caretaker and homemaker
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Paula is self-assessing her own talents and limitations. She is developing a self image and thinking of her professional goals, motives and limitations. What is Paula's career stage?
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exploration
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which of the following is a good suggestion for career success?
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Know your strenghts and weaknesses
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Which of the following is not a traditional career stage typical for most adults?
A. Exploration B. Establishmnet C. Bifurcation D. late career E. Decline |
C. Bifurcation
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Myron attended a retiremnet planning workshop lasst week. He is moving to the south to be with his grandchildren. Identify Myron's career stage
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Decline
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Asad is a research scientist. He likes to work int eh lab, with equiptment and no people. He discovers new coating materials for plastics. What is his Holland type?
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- Realistic- Investigative-Artistic
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Which of the following best describes a type in the Holland Vocational Preference Profile that indicates good facility with words, preference for selling or leading, energetci and extroverted
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enterprising
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which of the following is not a myers briggs type
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enterprising
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There are two main constituencies in the performance management system: employees and supervisors
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False
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A major advantage to absolute standards is that they tend to be biased by positive leniency
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False
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Relative standard appraisal methods compare the work of employees to each other
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True
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A graphic rating scale is a performance appraisal method that lists traits and a range of performance for each
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True
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A behaviorally anchored rating scale is a performance appraisal technique that generates critical incidents and develops behavioral dimensions of performance
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True
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Which of the following is the best performance appraisal
system? A. Critical incident appraisal B. checklist appraisal c. forced-choice appraisal d. behaviorally anchored rating scale e. none of the above |
e. none of the above
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Don, a fast food supervisor, is talking to a new employee, Lydia about the job. He explains to Lydia that she is expected to take 3 orders per minute, take care of the fryer when the buzzers sounds and smile at everyone. What part of the performance appraisal process is he performing?
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Setting measurable goals
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Galacion is the HR manager of a medium sized company. She is redesigning the performance evaluation sytem of her company. She wants to use an appraisal method that generates critical incidents and develops behavioral dimensions of performance. What appraisal method should she use?
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BARS
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Don, manager of a fast food restaurant, is evaluating Lydia, an employee. He has a sheet of paper with a number of grouped statements. He hast o pick one of the statements. For instance, Employee greets customers with "eye contact or "distracted frown" What method is Don using?
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Forced- choice comparison
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Don, a fast food manager, is evaluating Lydia, an employee. He just reported that she is 4th of the 9 employees. What performance evaluation technique did Don use?
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Individual ranking
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Micheal is the owner of a small real estate agency in NYC. He has four employees and wants to be able to evaluate each employee against the other employees. Which appraisal technique should Micheal use?
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Paired comparison
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Aimee, a fast food manager, evaluated Juan, a long time employee. Excellent on his performance for the year. Juan had been rated "excellent" in all prior years, but this year he had lots of customer complaints and lots of burned food. What rating error is evident?
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Halo effect
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Which of the following best describes the halo effect?
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The tendency to let our assessments of an indivudla on one trait influence our evaluation on that person on other specific traits
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What is approximately the percentage of all U.S organizations using some form of performance evaluations?
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90%
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which of the following is unlikely to be a key factor used in China to evaluate executives?
A. Positive attitude B. Industriousness C. Compliance with rules D. Cultural Emphathy F. Diligence |
Cultural empathy
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The cost of employee benefits to organizations has remained stable over the last 30 years
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False
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Social security is an example of a voluntary benefit
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False
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In the U.S, employees average 10 paid holidays per year
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True
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A defined contribution plan is a type of retirement program whereby each employee has an indiviudal account which both the employee and the employer may make contributions
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True
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A defined benefit plan is a retirement program that pays retiring employees a fixed retirement income based on average earnings over a period of time
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True
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Today, benefit and service offerings add nearly what percent to organizational payroll costs?
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40%
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which of the following is not a legally required benefit?
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health insurance
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Maria took a month off from work to care for her husband, Mario who was injured when an oven exploded at the pizza factory where he worked. What program protected Maria's job and her benefits while she cared for Mario?
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Family and Medical Leave
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Joe works for a large service organization. Last year, they paid nothing for authorized baby immuizations for their children. The children recieve well child pediatric care for $5 a visit. Joe complains that although the costs are reasonable, the family has to go to the Local Clinic for all of their nonemergency care. WHat kind of health insurance does Joe have?
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HMO
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Which of the following piece of legislation provides for continued employee benefits up to three years after an employee leaves a job
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COBRA
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Which of the following best describes ERISA?
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Law passed in 1974 designed to protect employee retirement benefits
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Which of the following is not a type of defined contribution plan?
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A summary plan description
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In Japan, employees have ------ paid holidays
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15
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Melvin invests $2400 of his pre-tax earnings into an account each year. The money grows tax-free, and he can withdraw the money tax free when h e reaches a certain age. What kind of retiremnet program does he have?
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Individual retirement account
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Your neighbor Dwayne hasnt worked in the past 5 years. He fell from a truck at work and hurt his back and leg. He draws 60% of his salary. Under what benefit plan is Dwayne covered?
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Long term disability
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Approximately 60,000 related deaths are reported each year in the U.S
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False
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All U.S organizations have OSHA record-keeping requirements
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True
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The incidence rate is the number of injuries, illnesses, or lost workdays as it relates to a common base of full-time employees
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True
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more than 1,000,000 workers are murdered on the job each year in the U.S
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False
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Sick buildings refer to office environments that contain harmful airborne, chemicals, absestos or indoor polution that make employees sick
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True
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The most significant piece of legislation in the area of employee health and safety is
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OSHA
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A crack in the cooling tower of a nuclear facility is emitting green steam. OSHA inspectors were called for which level of priority?
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Imminent danger
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Last month the OSHA inspector in a dog food process plant "red flagged" a production area for an old and faculty mixing machine. Yesterday the machine exploded, blowing the contents all over the room. Fortunately, the inicdent occured during the shift change, and no one was injured. The plant has had numerous record keeping violations in the past. What OSHA penalty can this firm expect?
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The firm will be fined a maximum of 70,000 per day unitl the situation is corrected
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repetitive stress injuries account for nearly what percent of annual work place illnesses from headaches, swollen feet, back pain, or nerve damage
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40%
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Ishmael works for OSHA. He is testing chair heights and arm rest angles to minimize back strain at computer work stations. What area of standard setting is involved?
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Ergonomics
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Yvonne is a new employee at company XYZ. She is stressed because she is unclear as to what she should do on the job. What is the cause of her stress?
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Role ambiguity
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Which of the following best describes role conflicts?
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Expectations that are difficult to reconcile or achieve
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Which of the following is a psychological symptom of stress?
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Increased anxiety
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Which of the followng best describes burnout?
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Chronic and long term stress
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Whic of the following is the government agency that researches and sets OSHA standards
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NIOSH
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Transportation is the least unionzed sector of the U.S workforce
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False
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The National Labor Relations Act is commonly referred to as the Taft- Hartley Act
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False
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Grievance procedures are usually desinged to have disputes resolved at the lowest level possible in an organization
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True
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An agency shop is a union security arrangement whereby employees must pay union dues to the cerfiied bargaining unit even if they choose not to join the union
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True
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The Taft Hartley Act amended the Wagner act by addressing employer's concern in terms of specifying unfair union labor practices
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True
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Which of the following sectors has the highest union membership?
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Governmnet
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The Wagner Act established which of the following?
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The National Labor Relations Board
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Which of hte following is not a reason why employees join unions?
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Greater individual incentives
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Karl, a router, tried to organize a union in his nonunion western clothing shop. A year and a half ago a vote rejected unionization. Now he has security authorization cards signed by 100 of the 1000 workers. What else does he need to do before having another union election?
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Get more signatures
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Mandatory issues in all labor contracts, defined by the Wagner act, include which of the following?
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Wages, hours, terms and conditions of employment
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Which of the following is not an impasse-resolution technique
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lockout
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Millie started a new job. She will have to join the union after her 30 day probation period, or lose her job. Millie is working in an:
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union shop
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Which of the following best describes the Landrum-Griffin Act?
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Act that was introudced to protect union members from possible wrongdoing on the part of their unions
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Which of the following is the most unionized private sector of the U.S workforce
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Transportation
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Which of the following has a lower unionization rate than the U.S
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France
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