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34 Cards in this Set

  • Front
  • Back
internal noise (psychological)
forces within a communicator that interfere with the ability to express or understand a message accurately
transactional communication
refers to the fact that we are capable of receiving, decoding and responding to a persons behavior while the other person does the same to ours
intrapersonal communication
communicating with yourself, internal dialogue
mediated
communication sent via something other than face to face, such as a telephone, or email, or instant message
presenting self/public self
the image a person presents to other people.
percieved self/ private self
the person we believe ourselves to be
self-serving bias
The tendency to interpret and explain information in a way that makes the audience view it in a favorable manner
perception checking
a tool that helps interpret others behavior more accurately. 3 steps. 1 description of behavior 2 two interpretations of the behavior 3 a request for clarification about the behavior
reflected appraisal
the theory that a persons self-concept matches the way others regard them
self-fulfilling prophecy
a prediction that the most likely outcome of an event will happen
paralanguage
nonlinguistic means of vocal expression such as- rate, pitch, tone, etc.
low context culture
a culture that relies heavily on language to get the point across
relative meanings
the things you say gain their meaning by comparison, i.e. large compared to what? soon compared to what time frame...etc
ladder of abstraction
things can be described with different levels of specificity. i.e.
a book
a textbook
a communication textbook
inference
a conclusion you come up with based on fact, but it is not necessarily right . FACT: you interrupted me before i finished. INFERENCE: you don't care what i have to say
insensitive listening
not recognizing the feelings being expressed by the speaker, taking the words at face value
paraphrasing/supportive
the feedback where you reword the thought and feeling to the speaker to show that you know what they mean
territoriality
the idea that we assume the rights to an area or piece of property, such as a parking space or a bedroom
chronemics
how people use and structure time, and how some people pace greater value on certain people time but not others
proxemics
how people use their space in different settings, based mainly on cultural norms
regulator
a nonverbal cue used to control your turn to speak
emblem
a nonverbal behavior that has a specific meaning to everyone within a cultural group; ie wave means hello/goodbye. head nod yes, head shake no.
Johari window/hidden window
a tool that shows the relationship between what you know about yourself and what others know about you...see book page 187
self-disclosure
revealing information about yourself to others that would not normally be known
autonomy vs. connectedness
the difference in a relationship between the collective needs and the individual needs; conflicting desires for connection and independence
novelty vs. predictability
the balance between stability and freshness in a relationship, people differ in their needs for these 2 things so there is no optimal mixture of the 2
metacommunication
messages referring to other messages;communication about communication
relationship development and the dialectical model
the suggestion that communication differs in important ways at various points in relationships
social penetration theory
a model describing that different levels of intimacy can be achieved through the amount (breadth and depth) of self disclosure taking place
equivocation
a vague statement that can be interpreted in more than one way
concensus
an agreement between group members about a decision.
social role
the roles people take on in order to maintain smooth personal relationships between members of a group. the role you play within a group of people
task role
the role you take to help the group solve a problem.
leadership role
the role one takes on when leading a group, should have the traits of a leader