Healthcare Management - Final Exam (Daniel)

Front 1

Doing the right thing at the right time in the right way for best possible result

Back 1

Quality

Front 2

Costs of non-quality care

Back 2

Reputation, legal expense, lost productivity, lost business

Front 3

Reduces risk through prevention, financing and planning

Back 3

Risk Management

Front 4

Best practices, norms, standards used to compare org performance

Back 4

Benchmarking

Front 5

e.g. accuracy of diagnosis, , physiological change, mortality, morbidity, readmission

Back 5

Traditional measures of quality

Front 6

Analysis considering organizaton's strengths, weakness, opportunity, threat

Back 6

SWOT

Front 7

Wal-Mart strategy- attempting to sell many with low price point

Back 7

Low-cost leadership

Front 8

Potential Purchaser of organization's goods or services

Back 8

Target market

Front 9

Adding new products or services to an already existing organization's repertoire

Back 9

Diversification

Front 10

4 Ps of Marketing

Back 10

Price, Product, Place, Promotion

Front 11

=f(ability/talent/experience)*environment*motivation

Back 11

Performance

Front 12

states that people inherently dislike work and must be micromanaged

Back 12

Theory X

Front 13

Considers ratio of one's inputs and outcomes to others' inputs and outcomes

Back 13

Equity theory

Front 14

According to Herzberg, achievement, recognition, advancement, growth, responsibility

Back 14

Satisfactors/Motivators

Front 15

Includes attention to skill variety, task identity, task significance, autonomy, feedback

Back 15

Job Enrichment

Front 16

Term for breaking a contract

Back 16

Breach

Front 17

1985 Law that requires hospitals stabilize patients who present to ED

Back 17

EMTALA

Front 18

Organizational entity that protects rights of research subjects

Back 18

IRB

Front 19

Altnernative to lawsuits that uses mini trials and investigations to prevent use of legal system

Back 19

ADR (alternative dispute resolution)

Front 20

Acting with charity and kindness

Back 20

Beneficience

Front 21

Connor's Halloween Costume

Back 21

Giraffe

Front 22

exchange of information between senders and receivers

Back 22

Communication

Front 23

ratio of inputs/outputs

Back 23

Productivity

Front 24

Responsibility of professional who has more information than patient

Back 24

Fiduciary duty

Front 25

Two types of barriers to effective communication

Back 25

Environmental and Personal

Front 26

Planning's 5 external domains

Back 26

Buyers/customers
New tech
Resource availability
Competitor activity
Potential competitors

Front 27

Formulating objectives, take into account...

Back 27

Org culture
Stakeholders
Values/ethics

Front 28

Contributors to quality (4)

Back 28

OVUM
Overuse of services
Variation of svcs
Underuse of svcs
Misuse of svcs

Front 29

Respect for persons (4 elements)

Back 29

FACT -
Fidelity
Autonomy
Confidentiality
Truth-telling

Front 30

Maslow's Hierarchy of Needs

Back 30

Self-Actualization
Self-Esteem
Social needs/belonging
Safety/security
Physical needs

Front 31

Motivation process (describe)

Back 31

Unmet need -> search for ways to meet need ->
Selection of ways to satisfy need -> assessment of needs-satisfaction level ->
New needs identified -> Start over (unmet needs)

Front 32

Theory X

Back 32

People dislike work & try to avoid it

Front 33

Theory Y

Back 33

Work is natural for people. No one inherently dislikes work.

Front 34

Alderfer's ERG Theory (3 levels)

Back 34

Existence-air, food, money
Relatedness-relationships, team involvement
Growth-make creative/productive contributions

Front 35

Herzberg's 2-factor theory

Back 35

Satisfactor/motivator - result in satisfaction when adequate

Dissatisfiers/hygiene - result in dissatisfaction when inadequate

Front 36

McClelland's Learned Needs Theory

Back 36

Need for...
Achievement
Power
Affiliation

Front 37

Skinner's Reinforcement Theory

Back 37

Consequences reinforce behavior when they immediately follow an act