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8 Cards in this Set
- Front
- Back
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Sending
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- verbal/nonverbal - specific context |
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Receiving
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- attaches meaning to words/gestures - based on experience, culture, self-concept - intensity of having illness magnifies communication |
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Internal = bring to interview
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- Liking others = accept unconditionally - Empathy = viewing world from other person's frame of reference - Ability to listen = active role, complete attention (what they say, how they say it) |
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External = physical setting
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- Ensure privacy - Refuse interruptions - Physical environment - Dress - Note-taking Taping interview |
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Communication Techniques
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- Open-ended question - Closed/direct question - Facilitation - Silence - Reflection - Empathy - Clarification - Confrontation - Interpretation - Explanation - Summary |
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Ten Traps of Interviewing
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1. Provide false reassurance 2. Give unwanted advice 3. Use authority 4. Avoidance language 5. Engage in distancing 6. Use of professional jargon 7. Use leading/biased??? 8. Talking TOO much 9. Interrupting 10. Using "Why" questions |
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Nonverbal Modes
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- Physical appearance - Eye contact - Voice - Touch "Read" the nonverbal behavior and monitor own |
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