Health Assessment Interviewing Skills

Front 1

Open Ended Questions

Back 1

- Use for Narrative Information
- Calls for Long Paragraph Answers
- Elicits feelings, opinons ideas
- Builds and enhances rapport

Front 2

Close Ended Questions

Back 2

- Use for Specific Information
- Calls for Short Answers
- Elicits cold facts
- Limits Rapport and Leaves Action Neutral

Front 3

10 Traps of Interviewing

Back 3

1. Providing False Assurance or Reassurance
2. Giving Unwanted Advice
3. Using Authority
4. Using Avoidance Language
5. Engaging in Distancing
6. Using Professional Jargon
7. Using Leading or Biased Questions
8. Talking too Much
9. Interrupting
10. Using "why" Questions

Front 4

Responses that encourage the patient to say more, to continue with the story. Such as "mm-hmm" go on, continue, uh-uh.

Back 4

FACILITATION

Front 5

Not speaking and providing attentiveness to communicate that the patient has time to think, to organize what he/she wants to shat.

Back 5

USE OF SILENCE

Front 6

Echoing back the patient's own words to focus further attention on a specific phrase and helps the person to continue on their way.

Back 6

REFLECTION

Front 7

Providing understanding of a patient's situation without taking on the patients emotions. Patient feels acceptance and can deal with their feelings openly.

Back 7

EMPATHY

Front 8

Interview skill that is used when a person's words are ambiguous or confusing. "Tell me what you mean by that"

Back 8

CLARIFICATION

Front 9

A response that includes your own thoughts and challenges the patient when a discrepancy arises.

Back 9

CONFRONTATION

Front 10

A response that ascribes feelings and helps the person understand his or her own feelings in relation to the verbal message.

Back 10

INTERPRETATION