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22 Cards in this Set
- Front
- Back
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The five managerial functions are:
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1. Planning
2. Organizing 3. Staffing 4. Influencing 5. Controlling |
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The concept of "economic man" is associated with:
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Classical School
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Henri Fayol and Frederick Taylor promoted:
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Task-oriented principles
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When employees accept directives from their supervisors because they believe the directive is consistent with the organization's objectives and empoyee's goals is known as:
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Acceptance Theory
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The Contemporary Management Theory that incorporates systems relationships, complexity, mathematics and dependencies is:
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Systems Theory
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When employees believe their initiative and creativity is being stifled by restrictive procedures and when their innovation could possible enhance the organization's performance but input or team ideas are not encouraged, the employee(s) may leave the organization. This scenario describes the events often encountered under the:
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Entrepreneurial School
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The supervisor who notices that the employee has been tardy three times and decides to issure an attendace counseling form is using:
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Experimential decision making
Programmed decision making |
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A supervisor notices that an employee makes errors when working with Dr. Jones but has no problem with the directives given by all other physicians. In determining the actions which should be taken, the supervisor is using:
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Non-Programed decision making
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Using techniques such as linear programming, operations research, probability, model building, and simulation is an example of:
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Scientific decision making
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As an organization grows, it becomes more specialized. Specialization adds to the complexity of the organization. As this occurs, coordination becomes:
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More difficult, because activites between specialist must be synchronized.
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Communication does not occur unless the message is:
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Understood
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Advantages to written communication include:
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Provides a permanent record of the message.
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When communicating to staff, a manager can confirm that the staff members understood the message by:
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Watching the staff's non-verbal clues
Asking the staff to describe in their own words what they heard |
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When individuals receive messages that conflict with their personal beliefs or when there is excessive information conveyed, the listener/reciever may restrict what they have heard and/or only reconvey a partial message. This situation is known as:
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Filtering
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A viable communication network that is supported informally by employees, very timely in communication of news and the source of rumors is known as:
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The grapevine
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To have effective upward communication managers must:
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- Listen
- Stop talking - Ask questions - Remove distractions |
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Communication is similar to coordination in that:
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- It links the managerial functions
- It can occur horizontally or vertically - It facilitates achievement of the organization goals |
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Several of the elements required to prove negligence are:
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- The presence of an injury to someone
- An obligation or duty owed to the injured party |
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Surgens may be held liable for failure of those who work in the operating room if:
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The surgeon has control over their actions
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When an individual is injured on the job, the healthcare organization is obligated to maintain records of the injury and any action taken to correct the unsafe environment under the regulations established by:
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OSHA
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Employees who believe they are being touched or being spoken to in a suggestive manner may have the right to file suit for:
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Sexual Harassment
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Employees who believe their employer is conducting business in an unethical manner may report the employer to an appropriate governmental agancy. This reporting is known as:
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- Qui Tam
- Whistleblowing |
