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29 Cards in this Set
- Front
- Back
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acceptable standards of behavior; can be set by formal or informal group; learned through org. behavior
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Norms
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how employees learn group roles & develop specific work skills and abilities |
organizational socialization
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enables a group to exercise effective control over its members in relation to its behavioral norms & standards; influenced by: time, size, prestige of team, external pressure & internal competition |
Group Cohesion
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One group member comes to rely on the effects of other group members & fails to contribute her own time, effort, thought, or other resources to a group |
Social Loafing
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A social process in which individual group members lose self-awareness & its accompanying sense of accountability, inhibition, & responsibility for individual behavior |
loss of individuality (deindividuation)
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two or more subsystems working together to produce more than they would alone; "The whole is greater than the sum of its parts"
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Synergy
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The arousal that results when other people are present & our performance can be evaluated
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Social facilitation
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Forming, Storming, Norming, Performing, & Adjourning |
Five-stage Model of group development
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a clear purpose & mission; well-understood norms & standards of conduct; a high level of group cohesion; a flexible status structure |
characteristics of a mature group
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groups of individuals who take on responsibilities of their former supervisors |
self-managed work team (SMWT)
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the situation you are in can determine your actions |
the power of the situation
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compromises subjective beliefs regarding an exchange relationship between an individual & A firm; this unwritten agreement determines expectations |
Rousseau's psychological contract
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a simple, routine matter for which a manager has an established decision rule |
programmed decision
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a new, compile decision that requires a creative solution |
nonprogrammed decision
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classic economic theory; completely rational, consistent system of preferences to choose the BEST alternative, aware of all possible alternatives; Optimize |
Rational Model
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forces decision make to be less than completely rational; select first alternative that is satisfactory; conception of world is simple; comfortable making decisions without all alternatives; decisions made by rules of thumb; satisfice
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Bounded Rationality model
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speed inability of the decision maker to determine how the decision was made |
intuition
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a process influenced by individual & org. factors that results in the production of novel & useful ideas &/or products |
creativity
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more complete info; extended knowledge base increased diversity of views; higher quality of decisions; EXPERT individuals make better decisions; increased Acceptance of solutions |
Advantages of group decision-making
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Slow; more time consuming; increased pressure to conform; domination by a few strong personalities; ambiguous responsibility |
Disadvantages of group decision-making
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A strong concurrence-seeking tendency that interferes with effective group decision-making |
Groupthink
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tendency for groups to make decisions that are more extreme than those made by individuals |
Group Polarization (Groupshift)
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group makes A decision that no on wants |
Abilene Paradox
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pressure in groups to keep doing the wrong thing |
collective Entrapment (escalation of commitment)
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group members don't share info |
Poor pooling of information resources
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technique for generating as many ideas as possible on a given subject while suspending evaluation until all the ideas have been suggested |
Brainstorming
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structured approach to group decision making that focuses on generating alternatives & choosing one |
Nominal Group Technique
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A debate between two opposing sets of recommendations |
Dialetical inquiry
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decision making in which individuals who are affected by decisions influence the making of those decisions; affect attitude, creativity, job satisfaction, & productivity
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Participative decision making
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