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20 Cards in this Set
- Front
- Back
1) What is organizational behavior?
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The study of individuals and groups in organizations.
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2) Why is organizational behavior important?
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Because of the new workplace with high technology, global competition, demanding customers, and high performance organizations.
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4) What is workplace diversity?
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Differences based on gender, race, ethnicity, age, able-bodiedness, sexual orientation, religion, and cultures. Working successfully with a broad mix of people is required. The market place has this same mix.
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5) What is the glass cieling effect?
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A hidden barrior limiting the career advancement of minorities and women.
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3) How is the workplace different today than it was in the past?
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1) Demise of "command-and-control hierarchical structures that are too unweidly, slow, and too clostly.
2) New expectations from a new generation of workers who are less tolerant of heirachy, less formal, and concerned more for performance merit than status. 3) Commitment to ethical behavior seen as a gowing intolerance for breaches of public faith by organizations and those who run them. 4) Critical role of IT. 5) Belief in empowerment - high-involvement and participation. 6) Emphasis on teamwork because organizations are less vertical and more horizontal. 7) Concern for work-life balance - balancing conflicting demans and priorities of work and personal affairs. |
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6) What is organizational learning?
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The process of acquiring knowledge and utilizing information to adapt successfully to changing circumstances.
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7) What is life long learning?
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You can and must learn from day-to-day work experiences, converstations with collegues and friends, counseling and advice from mentors, success models, training seminars and workshops, and information in the press and media.
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8) Organizational Behavior is a discipline based on what?
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Scientific methods and a contingency approach recognizing that management practices must fit the situation.
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9) What is the contingengy thinking or the contingency approach?
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Contingency thinking or the contingency approach seeks ways to meet the needs of different management situations.
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10) Define organization
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An organization is a collection of people working together to achieve a common purpose.
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11) What is the purpose of mission statement?
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To focus the attention of organizational members and external constituents on the core purpose.
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14) What are an organization's human resources?
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Indespensible people whose knowledge and performance advance the organization's purpose, mission, and strategies.
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15) What are an organization's material resources?
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Technology, information, raw materials, and money.
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13) What is intellectual capital?
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The sum total of knowledge, expertise, and energy available from organizational members.
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12) What is the core purpose of an organization?
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The creation of goods and services for customers.
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16) What are open systems?
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Organizations can be viewed as open systems that transform human and material resource inputs into finished goods and services.
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17) What is the nature of managerial work?
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1) Long hours <BR>
2) Busy <BR> 3) Frequent interruptions <BR> 4) Work mostly with other people <BR> 5) Managers are communicators |
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18) What is an effective manager?
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One whose organizational unit, group, or team consistently achieves its goals while members remain capable, committed, and enthusiastic. Their focus is task performance and job satisfaction.
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19) An effective managers team consistently does what?
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Achieves high performance goals
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What is "task performance"?
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The quantity and quality of work produced.
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