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26 Cards in this Set
- Front
- Back
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business
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a formal organization whose aim is to produce products or services for a profit
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senior management
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makes long-range strategic decisions about products and services as well as ensures financial performance of the firm
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middle management
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carries out the programs and plans of senior management
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scientists and knowledge workers (e.g., engineers, scientists, architects)
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design products or services and create new knowledge for the firm
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operational management
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responsible for monitoring the daily activities of the business
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data workers (i.e., secretaries, clerks)
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assist administrative work at all levels of the firm
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production or service workers
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product the product and deliver the service
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business intelligence
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data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise user make more informed choices
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Transaction Processing Systems (TPS)
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computerized systems that record the routine transactions that take place in everyday operations, such as sales order entry, hotel reservations, payroll, employee record keeping, and shipping
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Management Information Systems (MIS)
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designed to produce information on a periodic basis
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Decision Support Systems (DSS)
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support non-routine decision making by focusing on problems that are unique and rapidly changing problems, for which the procedure for arriving at a solution may not be fully predefined in advance
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Executive Support Systems (ESS)
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helps senior management address non-routine decision requiring judgment, evaluation, and insight because there is no agreed-on procedure for arriving at a solution
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Enterprise System
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systems that span functional area, focus on executing business processes across the firm at all levels of management;
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Supply Chain Management (SCM) System
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help manage supplier relationships; help various suppliers and business partners share information to work efficiently
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Customer Relationship Management (CRM) System
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help manage customer relationships; provides information to coordinate business processes involving customers and distributors
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Knowledge Management System (KMS)
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enable organizations to better manage processes for capturing and applying knowledge and expertise; collect and make available relevant knowledge and experience to improve business processes and decision making
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portal
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presents integrated personalized business content using a Web interface
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digital dashboard
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tool for management decision makers; displays graphs and charts of key performance indicators
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inter-organizational system
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automate the flow of information across organizational boundaries
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e-business
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the use of digital technology and the Internet to conduct major business processes
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e-commerce
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part of e-business that deals with the buying/selling of goods/services over the Internet; includes advertising, marketing, customer support, security, deliver, payment
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e-government
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government’s use of Internet and networks to open relationships with citizesn, businesses, and other arms of government; improve delivery of services
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collaboration
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working with others to achieve share and explicit goals
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teams
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part of organization business structure for completing specifically assigned missions; often short-lived
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telepresence
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high-end video conferencing feature that allows a person to give the appearance of being present at a location other than his/her true physical location
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information systems department
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formal organizational unit responsible for information technology services; maintains hardware, software, data storage, and networks
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