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30 Cards in this Set
- Front
- Back
ACTUATING (DIRECTING)
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Regulating the activities or course of activities of an organization; to guide and/or supervise the activities of an organization.
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ADVERTISING
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The art of making the public aware of the services or commodities
that a business has for sale. |
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CAVEAT VENDITOR
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Let the seller beware.
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DISASTER
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A sudden misfortune, resulting in the loss of life and/or property.
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EMERGENCY
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An unforeseen combination of circumstances that results in a need
for immediate action. |
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EVALUATING (CONTROLLING)
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A management function which compares organizational and individual performance with predetermined standards or expected results.
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FACILITIES MANAGEMENT
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The obtaining and maintaining of adequate workspace and funeral equipment.
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FINANCIAL MANAGEMENT
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The efficient utilization and adequate regulation of assets, revenue, expenditures, and capital rights
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FUNERAL SERVICE MANAGEMENT
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The administration of a funeral service enterprise, the activities of which encompass marketing, office, personnel, facilities, and financial management.
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GOALS
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Broad statements about what an organization wants to achieve; developed in the strategic planning process; they form the basic plan or direction toward which decisions and activities are focused. [Goals are motivational in nature and are usually stated in broad, general terms without reference to a time period.] (See also OBJECTIVES)
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ACTUATING (DIRECTING)
|
Regulating the activities or course of activities of an organization; to guide and/or supervise the activities of an organization.
|
|
ADVERTISING
|
The art of making the public aware of the services or commodities
that a business has for sale. |
|
CAVEAT VENDITOR
|
Let the seller beware.
|
|
DISASTER
|
A sudden misfortune, resulting in the loss of life and/or property.
|
|
EMERGENCY
|
An unforeseen combination of circumstances that results in a need
for immediate action. |
|
EVALUATING (CONTROLLING)
|
A management function which compares organizational and individual performance with predetermined standards or expected results.
|
|
FACILITIES MANAGEMENT
|
The obtaining and maintaining of adequate workspace and funeral equipment.
|
|
FINANCIAL MANAGEMENT
|
The efficient utilization and adequate regulation of assets, revenue, expenditures, and capital rights
|
|
FUNERAL SERVICE MANAGEMENT
|
The administration of a funeral service enterprise, the activities of which encompass marketing, office, personnel, facilities, and financial management.
|
|
GOALS
|
Broad statements about what an organization wants to achieve; developed in the strategic planning process; they form the basic plan or direction toward which decisions and activities are focused. [Goals are motivational in nature and are usually stated in broad, general terms without reference to a time period.] (See also OBJECTIVES)
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HUMAN RELATIONS
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Motivating people in organizations to develop teamwork which effectively fulfills their needs and achieves organizational objectives.
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HUMAN RESOURCE MANAGEMENT (PERSONNEL MANAGEMENT)
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The process of acquiring, training, developing, motivating, and appraising a sufficient quantity of qualified employees to perform necessary activities; and developing activities and an organizational climate conducive to maximum efficiency and worker satisfaction.
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MARKETING MANAGEMENT
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The process of planning and executing the development, pricing, promotion and distribution of an organization's goods and/or services.
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MERCHANDISING
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The purchasing, pricing, display, and sale of merchandise.
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OBJECTIVES
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Specific statements of ends, the achievement of which are
contemplated within a specific time period. [Objectives are used in the management control process, and provide a quantitative and time framework to the organization's goals. Objectives are intended to be accomplished by a specific date and are stated in specific terms, preferably in such a way that there is some measurable basis for determining the extent to which they have been achieved.] (See also GOALS) |
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OFFICE MANAGEMENT
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The administration and supervision of office duties and functions.
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ORGANIZING
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To arrange or constitute in interdependent parts, each having a
specific function or relation with respect to the whole; the arrangement and distribution of work among members of an organization. |
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PLANNING
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That function of determining in advance what needs to be
accomplished in order to achieve a particular goal. |
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POST-NEED SERVICES (AFTER CARE; FOLLOW-UP SERVICES)
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Services provided by a funeral service organization that occur after final disposition.
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TOTAL QUALITY MANAGEMENT (TQM)
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The efforts of all members of an
organization directed to ensure that quality in the production of goods and services is achieved. |