Total Quality Management, it’s components and how it is applied in a working situation within construction
P124346 Calvin Barnes
Management Procedures and Application
Dr Talib Butt
Total quality management (TQM as it will be referred to in this report) has no general accepted definition, however is considered to derive from the coming together and effective integration between the seven following components within a company’s approach to management:
1. Capable leadership
2. Customer driven
3. Product/Services
4. Systems
5. Processes
6. Resources utilization
7. Human resources development
TQM is a management system for a customer-focused organization that involves all employees in continual improvement. This approach is adopted by many large …show more content…
A contractor will actively seek to produce a building which works well within the built environment, is built of reputable materials, is built using quality craftsmanship as well as on time all whilst producing a profit. To ensure the future survival and growth of the business although maintaining a profit is essential, as is maintaining a professional quality of work throughout. It will be down to the supervisors on site to ensure this quality is met and to motivate the workers to constantly strive for the various deadlines whilst maintaining optimum efficiency and minimal waste. Although the company will want to maintain high standards for themselves, they will actively seek quality for the sake of the customers …show more content…
A customer driven workforce has already fundamentally been managed with a TQM approach as the customer already defines the level of overall quality as no matter how well the contractor believes the work has been done the customer ultimately determines whether the works completed to a certain standard. Within the construction industry this is often carried out by the clients quantity surveyor who will inspect the quality of work produced, ensuring it is up to the required standard as well as meeting the proposed specification before issuing the interim certificate for
P124346 Calvin Barnes
Management Procedures and Application
Dr Talib Butt
Total quality management (TQM as it will be referred to in this report) has no general accepted definition, however is considered to derive from the coming together and effective integration between the seven following components within a company’s approach to management:
1. Capable leadership
2. Customer driven
3. Product/Services
4. Systems
5. Processes
6. Resources utilization
7. Human resources development
TQM is a management system for a customer-focused organization that involves all employees in continual improvement. This approach is adopted by many large …show more content…
A contractor will actively seek to produce a building which works well within the built environment, is built of reputable materials, is built using quality craftsmanship as well as on time all whilst producing a profit. To ensure the future survival and growth of the business although maintaining a profit is essential, as is maintaining a professional quality of work throughout. It will be down to the supervisors on site to ensure this quality is met and to motivate the workers to constantly strive for the various deadlines whilst maintaining optimum efficiency and minimal waste. Although the company will want to maintain high standards for themselves, they will actively seek quality for the sake of the customers …show more content…
A customer driven workforce has already fundamentally been managed with a TQM approach as the customer already defines the level of overall quality as no matter how well the contractor believes the work has been done the customer ultimately determines whether the works completed to a certain standard. Within the construction industry this is often carried out by the clients quantity surveyor who will inspect the quality of work produced, ensuring it is up to the required standard as well as meeting the proposed specification before issuing the interim certificate for