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9 Cards in this Set
- Front
- Back
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TQM
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**Deming's 14 Points - review for midterm
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Transforming Business Effectiveness
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Design Quality
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Inherent value of product in marketplace.
Dimensions Include: -Performance -Features -Reliability -Serviceability -Aesthetics |
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**Costs of Quality
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5-20% cost, Guru's say 2.5%
-Appraisal -Prevention ... |
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Poke-Yoke
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[]
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Six Sigma Quality
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Philosophy and methodology - eliminates defects in products and processes.
Reduce Variation |
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DMAIC Methodology
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Define: identify customer/priorities
Measure: How to measure process/how performing Analysis: Most likely cause of defects Improve: Means to remove cause of defects Control: Determine how to maintain improvements |
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**DPMO = Defects Per Million Opportunities
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p. 141, 6.1
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**How to calculate Process Chart
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156, 157, know well
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