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35 Cards in this Set

  • Front
  • Back

nonverbal communication

process of intentionally of unintentionally signaling meaning through behavior other than words

channel discrepancy

a situation in which one set behaviors says one thing and another set says something different

repeating

mirrors the verbal message, offering clear nonverbal cue

complementing

nonverbal behavior that matches verbal message it accompanies

accenting

clarifying and emphasizing specific info in a verbal message

substituting

nonverbal cues used to replace words

contradicting

behavior to convey meaning that is the opposite of the verbal message

regulating

coordinating verbal interaction help navigate back and forth of communication

immediacy

feeling of closeness, involvement, and warmth between people as communicated by nonverbal behavior

mimicry

synchronized and usually unconscious pattern of imitating or matching gestures to crate connections between people

deception

attempt to convince others of something that is false

nonverbal codes

symbols we use to send messages with out or in addition to words

kinesics

aspects of gestures and body movements that send nonverbal messages

emblems

movements and gestures that have direct verbal translation in a particular group of culture

illustrators

reinforce verbal messages and help visually explain what is being said

regulators

help us manage our interactions

adaptors

satisfy some physical or psychological need

affect displays

nonverbal behaviors that convey feelings moods and reactions

masking

replacing an expression that is real with expression that is real with expression that shows appropriate feeling

oculesics

the study of the use of the eyes

paralanguage

vocalized sounds that accompany our words, nonverbal behavior

pitch

involves variations in the voice that give prominence to certain words

tone

modulation of the voice usually expressing a particular feeling or mood

volume

how loud or soft the voice is

vocalizations

ability of the voice to influence communication

back channel cues

ah um oh huh


vocalizing signal when we want to talk

artifacts

accessories carried or used on the body for decoration or identification

proxemics

the study of the way we use and communicate with space

territoriality

claiming of an area with or without legal basis through continuous occupation of that area

haptics

study of touch

chronemics

study of how people perceive the use of time

contact culture

depend on the touch as an important form of communication

noncontact culture

touch sensitive or even tend to avoid touch

public private dimension

physical space that affects our nonverbal communication

informal-formal dimension

more psychological dealing with out perceptions of personal vs. impersonal situations