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3 Cards in this Set

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  • Back
  • 3rd side (hint)

Communication Skills

Active Listening


Observing


Speaking


Questioning


Analysing


Evaluating

Ac, Ob, Sp, Qu, An, Ev

10 C's Effective Communication

Clear Concise


Confident Complete


Creative Correct


Concrete Credible


Courteous Coherent


8 Types Of Questioning

Good Bad


Open Hypothetical


Extending Leading


Closed Negative


Clarifying Multiple

Good OECC


Bad HLNM