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64 Cards in this Set
- Front
- Back
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Convergence |
Coming together of different thing such as a cell phone having television, radio, mp3, phone service and web browsing |
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Brick and Mortar Organisation (old economy) |
Old-economy organisations that perform their primary business off-line, selling physical products by means of physical agents. |
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Virtual (pure-play) organisations |
Organisations that conduct their business activities solely online
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Click-and-Mortar (click-and-brick) organisations |
Organisations that conduct some e-commerce activities, usually as an additional marketing channel |
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Intranet |
An internal corporate or government network that uses Internet tools, such as Web browsers, and Internet protocols |
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Extranet |
intranet with possible access from authorized a number of intranets combined |
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Electronic Market (marketplace) |
An online marketplace where buyers and sellers meet to exchange goods, services,money, or information |
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Inter-organisational systems (IOSs) |
Communications systems that allow routine transaction processing and information flow between two or more organisations |
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Business-to-business (B2B) |
E-commerce model in which all of the participants are businesses or other organisations |
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Business-to-consumer (B2C) |
E-commerce model in which businesses sell to individual shoppers |
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Business-to-business-to-consumer (B2B2C) |
E -commerce model in which a business provides some product or service to a client businessthat maintains its own customer
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Consumer-to-business (C2B) |
E-commerce model in which individuals use the Internet to sell products or services to organisations or individuals who seek sellers to bid on products or services they need |
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Mobile commerce (m-commerce) |
E-commerce transactions and activities conducted in a wireless environment or the delivery of electronic commerce capabilities directly into the consumers hand anywhere via wireless technologies |
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Location-based commerce (L-commerce) |
M-commerce transactions targeted to individuals in specific locations, at specific times |
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Intrabusiness EC |
E-commerce category that includes all internal activities that involve the exchange of goods, services, or information among various units and individuals in an organisation |
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Business-to-employees (B2E) |
E-commerce model in which an organisation delivers services, information, or products toits individual employees. |
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Collaborative commerce (c-commerce) |
E-commerce model in which individuals or groups communicate or collaborate online |
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Consumer-to-consumer (C2C) |
E-commerce model in which consumers sell directly to other consumers.such as ebay |
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e-Learning |
The online delivery of information for purposes of training or education |
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e-Government |
E-commerce model in which a government entity buys or provides goods, services, or information from or to businesses or individual citizens |
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Exchange |
A public electronic market with many buyers and sellers |
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Exchange-to-exchange (E2E) |
E-commerce model in which electronic exchanges formally connect to one another for the purpose of exchanging information |
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PERT |
Program/Project Evaluation and Review Technique |
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EDI |
electonic data interchange B2B communication done in the standardized data envelopes |
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VANs |
Value Added Networks |
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VPN
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Virtual Private Network |
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benefits of e-commerce |
lower purchasing costs Reducedinventory / right products in stock Lower cycle times More efficient and effective customer service Lowersales and marketing costs New sales opportunities |
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business plan |
•Appraise the present and future of the business • Workout short and long-term objectives •Establish a framework for action to achieve those objectives |
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elements of business plan |
the operations plan the financial plan the marketing plan |
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e-business plan |
Needs to capture the technology –After all it is an e-business plan, & technology changes things –Show where/how/why relevant –Usually goes in operational plan ... Or have a separate section |
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Rules of the Freedom Economy (m-commerce) (Keenand Mackintosh) |
•1stRule – Relationship Freedoms –Add value to customer relationships; workers to be mobile and to visit customers; combining the internet with telephone services >> enhancing business relationships. •2ndRule – Process Freedoms –Valueis added along the entire supply chain by making as many processes as possible mobile based from logistics to business partner relationships. •3rdRule – Knowledge Freedoms –Enabling mobile workers to retrieve information remotely in order to present directly to a customer instead of them having to go directly to the source |
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Siauand Shen’s (2003) 3 key drivers ofmobile working: |
–Mobility: mobile workers … “anytime and anywhere”, workers can function to their full capability outside the office. –Reachability: workers be in contact or contacted by anyone at anytime and wherever they maybe. –Personalisation:The ability to filter what information is received, and to only access the information they need from remote locations |
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dunbar's number |
the amount of people someone can be friends with 150 the perfect number for human interaction . social capacity: the amount of people one can know. does social media increase social capacity? |
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metcalfs law |
Metcalfe's law states that the value of a telecommunications network is proportional to the square of the number of connected users of the system (n2). |
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Reed’s law |
the assertion of David P. Reed that the utility of large networks, particularly social networks, can scale exponentially with the size of the network. the number of possible pair connections, N(N − 1)/2 (which follows Metcalfe's law). |
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Outsourcing |
A practice used by different companies to reduce costs by transferring portions of work to outside suppliers rather than completing it internally |
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re-intermediation |
reintroduction of, middlemen or intermediaries |
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IPR |
intellectual property rights |
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Service Level Agreements SLAs
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a part of a service contract where a service is formally defined. Particular aspects of the service - scope, quality, responsibilities - are agreed between the service provider and the service user. |
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virtual team |
a group of individuals who work across time, space and organizational boundaries with links strengthened by webs of communication technology. |
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span of control |
Span of control refers to the number of subordinates a supervisor has |
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TCP/IP |
Transmission Control Program/InternetProtocol TCP enables two hosts to establish a connection and exchange streams of data Data sent across IP networks is broken into ‘packets’ so that data is routed efficiently and fairly TCP performs the task of splitting the original message into packets’ on dispatch and reassemble on reception |
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ISO OSI model |
International Organization for Standardization Open Systems Interconnection model The OSI model isn't a protocol; it is a model for connecting networks |
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layers of OSI model |
7. application layer 6. presentation layer 5. session layer 4. transport layer 3. network layer 2. data link layer 1. physical layer |
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Packetswitching |
–message is broken down in to chunks or packets –then sent independently across the Internet to the destination –packets must contain both a header and data –header contains all the details of where the message is been sent etc –different packets can travel along different routes |
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IP address
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anumerical label assigned to each device in a computer network that uses the Internet Protocol for communication first part of the address identifies the network 2nd part identifies the host |
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URLS
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Uniform Resource Locators
website address |
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HTTP |
Hypertext Transfer Protocol HTTP rules define things like which computer speaks first, and how they speak in turn. When two computers agree they can talk, they have to find a common way to represent their data so that they can share it |
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Domain name: |
part of the URL -the location on the internet, the particular web server (.gov,.com, .net,.org, .ac); -some domain names include country designations, such as .uk(United Kingdom), .ca (Canada), .de (Germany) |
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Extension (in relation to URL) |
(Directory name) the name of the file on the server from which the browser pulls the file |
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File name (in relation to URL) |
•the file sought by the user; the extension identifies the type of tile (extensions are not always used) |
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DNS |
Doman Name system translates domain names, which can be easily memorized by humans, to the numerical IP addresses needed for the purpose of computer services and devices worldwide |
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RFC |
A Request for Comments (RFC) is a formal document from the Internet Engineering Task Force ( IETF ) that is the result of committee drafting and subsequent review by interested parties. Some RFCs are informational in nature. Of those that are intended to become Internet standards, the final version of the RFC becomes the standard and no further comments or changes are permitted. Change can occur, however, through subsequent RFCs that supersede or elaborate on all or parts of previous RFCs. |
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IETF |
internet engineering task force
develops and promotes voluntary Internet standards, in particular the standards that comprise the Internet protocol |
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main e/m-payment options |
- paypal - credit/debit card - cash - electronic wallets |
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attributes of e/m-payment systems |
•Transaction costs/profile •System costs/profile •Security costs/profile •Risk costs/profile •Technology requirements •User requirements |
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competitive advantage within the ecommerce environment |
blank |
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digital world : problems |
Lack of customer ‘stickiness’; Easy for customers to move toother companies / websites |
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digital world: benefits |
•More direct interaction withcustomers•Considerselling through a shop vs selling online•Easyto monitor and collect customers activity and information •Use of cookies •Customer accounts •Recording every customerinteraction |
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crm |
customer relationship management/marketing the principles, practices, and guidelines that an organization follows when interacting with its customers |
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e-crm |
examples: online shopping electronic customer relationship management/marketing |
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NAP |
network access point |
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USP |
unique set point |
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e-procurement system |
B-B supply exchange |
