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53 Cards in this Set
- Front
- Back
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What are the 5 functions of management?
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Plan, organize, direct, control, evaluate (PODCE)
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What is span of control?
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the number of individuals or departments under the direction of one individual
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What is a meal equivalent?
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Measure of productivity
= the amount of all food sales divided by the average cost of a typical meal |
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What is the difference between absolute FTE and adjusted FTE?
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Absolute FTE = minimum number of employees needed to staff facility, counts actual hours worked
Adjusted FTE = takes into account benefit days |
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What do work simplification procedures evaluate?
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they look at the smallest parts of the job (ie: hand movements and steps taken)
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What are examples of work simplification procedures (6)?
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motion economy
work sampling (determines idle time) pathway chart/flow diagram operation charts (movement of hands) process charts (steps involved) cross charts (efficiency of equipment placement) |
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What are the differences between the 3 types of work schedules?
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master = overall plan, including days off
shift = staffing patterns, positions and hours worked, relief assignments, number of days worked per week production schedule = time sequencing of events required to produce a meal, employee assignments and menu items |
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How is labor turnover rate calculated?
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#employees terminated and replaced
------------------------------------------------------- x 100 total positions in department |
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What are the 5 needs according to Maslow?
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1. Physiological
2. security and safety 3. social 4. self-esteem 5. self-realization |
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What are the 5 leadership styles in descending order from most control to least control?
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1. Most control = autocratic (needed in times of crisis)
2. consultative 3. bureaucratic 4. participative (best for most days) 5. Least control = free rein/laissez-faire |
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Explain and plot the leadership grid
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Plot's leaders concern for people vs. concern for production
concern country club team for middle-of-the-road people impoverished authority, obedience concern for production |
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What is the most effective style of management?
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participative - employees work under general supervision, boss delegated authority, still employee-oriented
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What is scientific management focused on?
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physical aspects of the job (not the human aspects), maximize efficiency
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What is Management by Objectives (MBO)?
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type of democratic management that provides control from within
establish goals with employees - gives higher incentive value |
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What is the first step in controlling/evaluating?
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set standards - establish qualitative and quantitative standards
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What is the first step in decision-making/problem-solving?
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recognize and analyze the problem
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What is the managerial attribute that distinguishes successful organizations from others?
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management should be hands on and value driven
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What are SOP and SOPP?
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SOP = Standards of Practice in Nutrition Care = describes in general terms a competent level of nutrition care practice as shown by the NCP
SOPP = Standards of Professional Practice = describes a competent level of behavior in the professional role |
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What are the 3 branches of government and how can they influence the law?
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Legislative = introduce and enact laws
Executive = veto or sign it into law Judicial = discard a law |
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How are appropriations different from regular bills?
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appropriations bills must be passed to provide funding to legislation
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How are regulations different than regular bills?
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regulations are written by staff members of agencies, carry the force of law but is easier to change
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What are the FTC, FDA and FCC responsible for?
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Operating and enforcement agencies that carry out the law
FTC = Federal Trade Commission - regulates food ads, truth-in-labeling, product claims across state lines FDA = Food and Drug Administration - ensures safety of food products, nutrient composition section of the food label FCC = Federal Communications Commission - licenses radio and TV |
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What is the Federal Register?
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a resource to find notices of public hearings, proposed and final rules, agency decisions
published weekly lists changes in USDA food programs |
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How do you qualify for unemployment compensation?
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-must be employed a specific amount of time
-be willing and able to work -unemployed through no fault of your own |
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What are the pro-union and pro-management acts?
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Pro-union = National Labor Relations Act
Pro-management = Taft Hartley Labor Act-Labor Management Relations Act |
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What 2 acts are overseen by the EEOC (Equal Employment Opportunity Commission)?
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Civil Rights Act and Equal Employment Opportunity Act
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What does the Fair Labor Standards Act do?
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sets minimum wage
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What width must doors and aisles be according to the Americans with Disabilities Act?
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doors: 32"
aisles: 36" |
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What is a job specification and what is it used for?
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List of duties involved, conditions and qualifications written for each job, used for hiring
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What is job enrichment?
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upgrades to job by adding motivating factors
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What does the Fair Employment Practice Law do?
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makes it illegal to ask questions that discriminate, including questions about: race, religion, sex, national origin, age, marital status
Ok: Have you worked here under a different name? Are you of legal working age? |
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When is the unstructured interview used?
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for higher level jobs, such as sales, counseling and managment
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Who uses seniority as a criteria for promotion?
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unions
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What is a statutory benefit?
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payment required by law to ensure income in event of unemployment
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What is a union steward?
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your paid employee who represents fellow employees as the union representative, but does not get paid extra for the job
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What are the 3 steps in collective bargaining?
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1. Bargaining (between union steward and management)
2. Mediation (neutral person to help settle differences) 3. Arbitration (hearing to dissolve a dispute during an impasse; decision is usually binding) |
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How do unions and non-unions handle grievances?
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non-unions: settled by employee and supervisor
unions: contract states formal written grievance procedures |
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What is a cash (flow) budget?
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projects revenue and expenses over time
purpose is to determine if funds will be available when needed |
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What is the capital budget?
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plant facilities, equipment and cost of maintenance
returns should last longer than a year |
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What is the income statement?
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profit and loss statement
shows operating results over a period of time presents the income, expenses and profit over the course of the budget period |
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What is the balance sheet?
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shows financial condition as of a particular date
lists assets and liabilities assets = liabilities + capita (equity) |
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What is the cost of sales?
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cost of the raw food and beverage sold
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What is the gross profit?
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profit shown after deducting only raw food and beverages (cost of sales from sales revenue)
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What is net profit?
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profit shown after ALL expenses have been deducted from sales
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What is the first step in the marketing process/plan?
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identify a need that is not being filled
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What are the components of the marketing mix?
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price, product, promotion, place
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What is the difference between social marketing and business marketing?
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Social = goal is to advance a social cause, inspire behavior change
Business = filling a customer's needs/desires |
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What is the factor method of pricing?
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traditional method, mark-up method
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What is the prime cost method of pricing?
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considers raw food cost and direct labor cost involved in making the item
prime cost = raw food cost + direct labor cost selling price = prime cost x price factor (markup factor) |
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What is the promotions method of pricing?
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done for a short time with sale prices to increase sales during a slow period
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What is the loss leaders method of pricing?
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items priced lower to draw people in with the hope that they will purchase other items at normal markups
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What is the cost of profit method of pricing?
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price the product to ensure a predetermined percentage of profit
profit is established as a cost |
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What is the difference between cost/benefit analysis and cost/effectiveness analysis?
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cost/benefit = value of the benefits must outweigh the costs
cost/effectiveness = compares cost of alternative strategies |
