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75 Cards in this Set

  • Front
  • Back
What temperature range is recommended for a diary refrigerator?
36-40F
which piece of food service equipment is the least energy efficient?
deck oven
What gas is released from a fire?
carbon monoxide
If you work overtime and did not get paid, which labor law would help your claim?
The Fair Labor Standards Act
The FDA does what three things?
b) inspects factories c) enforces the Food, Drug and Cosmetic Act d) monitor interstate shipping of shellfish
Which management function should require the greatest allotment of time by a production manager (choose 2): planning, organizing, directing, controlling?
directing and controlling
You have just been promoted to a top management position. What adjustment in skills is needed?
technical skills decrease, conceptual skills increase
The nutritional label on food utilizes DRI's, which replace the old:
USRDA's
Using the scientific approach to management, what would result?
decreased labor minutes/meal
Which of the following food service systems has the lowest labor cost: cook freeze, cook chill, convenience, conventional?
convenience
Which is considered a hazardous situation: gauge on the coffee urn not working, employee washing floors during rush hour, cleaning the grill with steel wool, leaving the freezer door ajar?
employee washing floors during rush hour
What type of leadership style is shown with a circular organization chart?
participative
What temperature should you store frozen fruits and vegetables?
-10 - 0
What is the officially sanctioned ability to issue orders to subordinate employees within an organization?
line authority
What is management's basic function?
planning
What are guides that define the scope of permissible activity
policies
In making a decision, what are the 5 steps are taken?
1. recognize an analyze the problem 2. gather data, 3. choose a solution 4. take action 5. follow-up
Responsibility, recognition by management and participation in decision-making are all considered true motivators by:
Herzberg
Being well-treated by supervisors, being given special attention, and the importance of breaks in increasing productivity, are all considered motivators by:
Mayo
A ___ ___ is a volunteer group composed of workers (or even students), usually under the leadership of their supervisor (or an elected team leader), who are trained to identify, analyze and solve work-related problems and present their solutions to management in order to improve the performance of the organization, and motivate and enrich the work of employees.)

What are ___ ___ useful for?
quality circle; increasing productivity
What style of management is the Y theory of management?
democratic
What is a scale drawing of an area showing the path of a work during a process?
flow diagram
What is a graphic representation of the separate steps in a procedure using symbols?
a process chart
The number of work movements between pieces of equipment is indicated on a:
cross chart
What is the best use of performance appraisals?
to improve performance
What is a written record of items ordered, with quantities and specifications?
a purchase requisition
When goods are received, the delivery slip included is:
the invoice
A blast freezer and rethermalization are part of which type of production system?
ready-prepared
What are BHA and BHT used for in frozen foods?
prevent lipid oxidation
What is an example of self-actualization?
asking for additional training
Which would add bulk to frozen yogurt: carrageenan, carob gum, monglycerides, microcrystalline cellulose?
microcrystalline cellulose
When meat is irradiated, the best flavor comes from what type of meat?
meat that has been frozen
Which of the following is an example of productivity management: labor turnover rate, labor minutes per day, food cost percentage, edible portion cost?
labor minutes per day
When preparing a budget, which management function is involved?
controlling
All of the following are operation costs except: utilities, cleaning, labor costs, laundry service?
labor costs
What is the lowest acceptable holding temperature while serving?
140F
Quality standards for fruit assure you of:
specifications of minimum quality characteristics
Theory Z is based on the following premise: a)workers accept responsibility b)self-direction and control are emphasized c) task, structure and authority d) mutual worker-employer loyalty
mutual worker-employer loyalty
What is the method used when you log in and log out movement from the storeroom?
perpetual inventory
Before adding new items to the menu, you should:
give samples to a few patients and ask for their comments
Previously cooked hazardous food must be reheated to what internal temperature for 15 seconds within house much time?
165F within 2 hours
Which theory states that employee involvement is the key to productivity?
Theory Z
Which law sets the minimum wage?
Fair Labor Standards Act
Which type of organization chart shows a direct flow of authority from top to bottom?
line
What is the best way to maximize meat storage?
store in vacuum-packaged oxygen impermeable film
Adulterated food is regulated by whom? Under what Act?
FDA under the Food, Drug and Cosmetic Act
What does a viscosimeter measure?
consistency
What should the width of a main kitchen aisle be?
60"
Why are mono and di-glycerides added to shortening used in cakes?
emulsifiers
How wide should an aisle be for two people with a mobile cart to move through?
50"
Which process results in creative, prioritized decision making?
the nominal group technique
DRGs allow $1600 for an appendectomy with a 4 day stay. The patient is released in 3 days. The hospital will receive: a)$1200 b )$800 c)$2000 d) $1600?
$1600
If there is an increase in input and output, productivity will:
remain the same
Management by objectives refers to a management process which employs:
precise, measurable objectives
What is the report presenting the financial condition of an organization as of a particular date?
balance sheet
Five pounds of pressure creates a temperature that is ________ the boiling point of water.
greater than
When cleaning _______, use chlorine or quaternary ammonia
counter tops
Propionate is used in foods to:
increase shelf life by inhibiting mold
When trying to cut down on the number of employees on a try assembly line, evaluate the:
number of workstations
The efficacy of a foodservice worker is increased if the work center is designed to allow the employee to:
use both hands
The cleanliness of on-line steam is not an issue when purchasing a:
steam-jacketed kettle
Meat loaf left out for 5 hours should not be served because of the risk of:
staphylococcus
What type of flooring would you recommend for the kitchen?
clay tiles
How many minutes are needed to sanitize dishes when washing by hand using chlorine?
1 minute
If you increase the size of the kitchen, what will the effect be on worker efficiency will be:
decreases
What should the humidity of dry storage be?
50-60%
HAACP standards would be similar in which set of the following foods: a)canned corn and frozen corn b)fresh chicken and frozen chicken c)fresh beef and frozen chicken d)frozen beef and frozen corn? D) frozen beef and frozen corn
D) frozen beef and frozen corn
A decision to feed patients in their rooms, rather than in the cafeteria is based on:
the philosophy of the kitchen
The dishwater temps are as follows: pre-wash: 140F, wash: 150F, rinse:200F. What, if any, should be altered?
turn down the rinse temp
What temperature should coffee and items such as thin soups be held for serving?
180-190F
Which system is not labor efficient: conventional, vending, cafeteria, assembly serve?
conventional
Why is methylene added to some types of coffee?
retain the flavor
What is proactive and focuses on the prevention of errors in food service?
quality control
What is a measure of the quality of care provided to patients?
quality assurance
What information do you need to calculate the selling price using the factor method?
raw food cost x factor (100/food cost %)