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35 Cards in this Set

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  • Back
Analytical report
Written document that presents basic information and facts as well as an analysis and interpretation of primary data obtained through formal research. (8)
Appendix
Supplementary research material (sample questionnaire, sample letters written to respondents, and detailed data analysis) not included in the body of the report. (8)
Bibliography
Alphabetical list of all information sources used for a report, including sources for citations included in the report; list of all references consulted by the author that contributed to the content of the report. (8 & 9)
Buffer
Beginning paragraph in a negative letter that sets the stage for the information that follows. (8)
Chronological style
Preparation of a written document according to the sequence in which events occurred. (8)
Coding
Making notations on a record to indicate exactly how the record will be stored (names, numbers, or character strings). (2) Procedure used in research to assign a number to each response classification. (8)
Data collection
Accumulation of data or facts from primary and secondary sources to analyze a research problem thoroughly and evaluate possible solutions to the problem.
Deductive approach
Writing a business letter so that the main idea is presented first, followed by facts and details and a positive, forward-looking closing statement; also referred to as a direct approach. (7 & 8)
Direct approach
Writing a business letter by presenting the main idea first, followed by facts and details and a positive, forward-looking closing statement; also referred to as the deductive approach. (8)
External report
Written document that will be disseminated outside the organization; sometimes referred to as a radial report. (8)
Findings
Results of a research study that are summarized immediately following the presentation of the data as a capstone to the data analysis section of the report. (8)
Glossary
Alphabetical list of terms defined for the reader. 98)
Goodwill
Positive, clear, and courteous communication climate that develops when people work together within the organization or with others outside the organization; favorable attitude and feeling exhibited toward an individual and/or his or her organization. (7 & 8)
Horizontal report
Communication at the same administrative level that may be distributed from department to department or division to division within the organization. (8)
Index
Publication that contains a list of particular topics or subjects that have appeared in newspapers, periodicals, or other sources with specific references to the source. (6) Alphabetical list of names and subjects appearing at the end of a reference that contains page numbers where the names or subjects appear within the publication. (8)
Indirect approach
Writing a business letter that conveys a negative response or some other form of bad news so that the details are presented first as a buffer, followed by the decision and a forward-looking closing statement; also referred to as an inductive approach. (7 & 8)
Inductive approach
Writing a business letter that conveys a negative response or some other form of bad news so that the details are presented first as a buffer, followed by the decision and a forward-looking closing statement; also referred to as an indirect approach. (7 & 8)
Informational report
Written documents in which facts are presented in an organized, structured manner. (8)
Logical style
Preparation of a written document according to patterns of reasoning. (8)
Main document
Contents of a form letter prepared for the mail-merge function. (8)
Narrative reports
Written documents that primarily include text material (words). (8)
Nontechnical reports
Written documents that refrain from using technical language to convey information to people who do not have backgrounds in a given subject area. (8)
Personal interview
Technique used to obtain responses to open-ended questions from a population or sample of individuals. (8)
Primary research
Gathering original information to use as current data in a report. (8)
Progress report
Written document that outlines steps already completed in a project and others that still need to be completed. (8)
Proposal
Plan that includes information such as what the new development is, why it is important to the continued efficient operation of the business, how it will be used, and how much implementation will cost. (8)
Psychological style
Preparation of a written docuemnt according to the receiver's needs. (8)
References
Alphabetical list of all information sources that were directly cited within the body of the report; also referred to as works cited. (8)
Scheduled reports
Written documents issued at regular, stated intervals-weekly, monthly, or quarterly. (8)
Secondary research
Investigation to gather information that others have written and prepared as the basis for primary research. (8)
Special reports
Written documents prepared on demand that concern unusual or nonroutine requests for information. (8)
Statistical reports
Written documents that include primary numerical data. (8)
Technical reports
Written documents designed for conveying information to professionals within the field who will understand the specialized vocabulary and terminology included in the documents. (8)
Vertical reports
Written document prepared for someone at a higher level within the organizational structure of the company or for someone at a lower level. (8)
Works cited
Alphabetical list of all information sources that are directly cited within a document; also referred to as references. (8)