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36 Cards in this Set

  • Front
  • Back
Most prominent element in nonverbal communication that refers to posture, facial expressions, eye contact, gestures, and physical movements; the study of nonverbal body motions and communication is known as kinesics. (4)
Body language
Long-distance telephone call that allows the caller to charge the service to a specific account number. (4)
Calling card call
Connecting device between the speaker (sender) and the listeners (receivers) through which the message is sent. (4)
Operator-assisted telephone call that will be paid by the person or company receiving the call. (4)
Collect call
Telephone call amoung three or more people in different locations arranged through a firm providing conference call services. (4)
Conference call
Process of gaining an understanding of the information being presented. (4)
Content listening
Long-distance telephone call that allows the caller to charge the service to a specific account number. (4)
Credit card call
Evaluating the information being presented in terms of logic, validity, and implications for individual performance. (4)
Critical listening
Evaluative message that communicates positive and/or negative reactions to a specific act or performance. (4)
Process by which the listener (receiver) interprets the meaning(s) of the message. (4)
Placing a long-distance call to another telephone number without the intervention of an operator. (4)
Direct-distance dialing
Face-to-face conversations, telephone calls, meetings, and conferences best used when personal contact is necessary for sharing information. (4)
Direct personal channels
Understanding the speaker's emotions and feelings about the topic of the presentation. (4)
Empathic listening
Process of assigning and organizing symbols such as words or gestures to formulate the message to be sent. (4)
Context in which communication encounters take place. (4)
Receiver's response to a message that helps the sender determine whether the message sent was truly received and understood. (4)
Written memoranda, notices on bulletin boards, and electronic mail messages used to communicate a snall amount of information about a single topic that needs to be transmitted quickly in a simple, straightforward manner. (4)
Impersonal channels
Sender's interpretations of the information conveyed in a message, which may or may not be the same as the receiver's interpretation. (4)
Intended meaning
Face-to-face converstions, telephone calls, and meetings that allow for questions and concerns to be immediately addressed and information readily exchanged. (4)
Interactive channels
Mental process that involves sensing, seeing, and interpreting what is being communicated (4)
Set of related physical and mental activities usually considered in sequence that involves different types of listening. (4)
Listening process
External, internal, or semantic distractions that can occur at virtually any time or point in the communication process. (4)
Aspect of the information exchange that is beyond words--body language, paralanguage, space and distance, touch, and apparel. (4)
Nonverbal communication
Exchange of informtion between speakers (senders) and listeners (receivers) in which those roles are shared. (4)
Oral communication
Communication effect of speed, intensity, volume, accent, and even silence on spoken words in the message. (4)
Receiver's interpretation of the information conveyed in a message, which may or may not be the same as the sender intended. (4)
Perceived meaning
Operator-assested telephone call from one person to another person that is charged to the caller only if the person being called is able to answer the call. (4)
Person-to-person call
Communication that acknowledges the effective work of others. (4)
Way people structure their space or territory. (4)
Meanings assigned to the words used when communicating with others. (4)
Source of a message known as the sender. (4)
Telephone call placed from one telephone number to another telephone number. (4)
Station-to-station call
Situation that occurs when two people keep trying to reach each other by telephone without success. (4)
Telephone tag
Telephone message system that permits callers to record messages digitally according to prerecorded instructions. (4)
Voice-mail system
Alphabetic listing of all telephone numbers assigned within a given city or area. (4)
White pages
Classified section of the telephone directory that uses a subject index of products and services as the basis for presenting informtion about provider organizations. (4)
Yellow pages