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92 Cards in this Set

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Under Dr Toner's ethical Principles,
The Three O's?

Owing (who or what do we?)
Ordering (disply proper)
Oughting (should or should not do)

Under Dr Toner's ethical Principles,
the Three P's?

Principle (truth telling and honor)
Purpose (mission accomplishment/duty)
People (citizens, Airmen, etc)

Under Dr Toner's ethical Principles,
The Three R's?

Rules (the law)
Results (Justifiable end results)
Realities (Importance of sutuation)

Under Dr Toner's ethical Principles,
the three D's?

Discern (the truth)
Declare (the truth)
Do (what we discussed and declared)

Ethical traps under ethical leadership:

Ethical Relativism (based on personal values/beliefs)
Loyalty Syndrome (based on loyality to unit/person/org)
Worry Over Image (based on impact of reputation)
Drive for Success (based on "win at all costs" attitude)

Doctor Toner's six tests under ethical leadership:
#1 The shame test?

If your actions were publicized, would you be embarrassed, discredited, or humiliated?

Doctor Toner's six tests under ethical leadership:
#2 The Community test?

Besides your family, would you want your peers, neighbors, or friends to know?

Doctor Toner's six tests under ethical leadership:
#3 The Legal Test?

Could you face legal action? Are you willing to face legal action?

Doctor Toner's six tests under ethical leadership:
#4 The Situation Test

Could you justify your action because of peculiar, special or extraordinary circumstances?

Doctor Toner's six tests under ethical leadership:
#5 The God test?

What would your religious leader say? Would you want the action done to you? Or would you want everyone to make the same decision?

Doctor Toner's six tests under ethical leadership:
#6 The Consequences test?

Will the end justify the means?

Why are mutual trust, speaking openly, and treating mistakes as learning experiences so important for the team accountability culture? Select the most important reason.
-Those behaviors help everyone in the team get along well.
-Acting on those principles ensures that productivity stays high and missions succeed.
-Culture is hard to define, and we need to identify specific behaviors within it that relate to accountability systems.

Acting on those principles ensures that productivity stays high and missions succeed.

Select the BEST definition of "discipline."
-Control over fear and improved mental and moral behavior patterns.
-Training in controlling vices like laziness, temper, and giving in to temptations.
-Accepting consequences for mistakes.
-Having the correct attitude.

Control over fear and improved mental and moral behavior patterns

Select the BEST phrase to complete the sentence.
"Control over fear and improved mental and moral behavior patterns" best defines discipline because:

-“Discipulus" means "pupil," so training in controlling fear and behavior is important.
-In the military environment, controlling your fear is the essence of discipline, which enables improving behavior.

In the military environment, controlling your fear is the essence of discipline, which enables improving behavior.

Select the BEST description of the overall purpose of discipline.

-Change behavior
-Ensure that a team can take concerted action to attain a common goal
-Hold subordinates accountable for non-compliant actions and punish them as examples to others

Change behavior

Discipline's overall purpose is to change behavior because:

-Punishing them for non-compliance does change their behavior.
-Both training and controlling are necessary to consistently achieve common goals.

Both training and controlling are necessary to consistently achieve common goals.

Unit discipline is essential for which of the following:

-To get the best out of my maintaining internal peace and harmony
-Ensuring the unit runs smoothly
-Aiding symptomatic problems

To get the best out of my maintaining internal peace and harmony

As a SNCO, my highest level function in unit discipline is to:
-Create and maintain good order and discipline
-Be a role model
-Create a work environment that encourages self-discipline
-Use preventive and corrective (rehabilitative) discipline

Create and maintain good order and discipline

Why, as a SNCO, is your highest level function in unit discipline to create and maintain good order and discipline?
-That's the most important single thing I can do for unit discipline.
-That's the overarching concept for all the elements of unit discipline leadership

That's the overarching concept for all the elements of unit discipline leadership

Select the ultimate impact of lack of unit discipline on subordinate, SNCO, unit, and mission effectiveness:
-Lack of accountability and credibility
-Low productivity
-Mission failure
-Non-compliance with standards, rules, regulations, and laws

Mission failure

Select the BEST reason explaining why the lack of unit discipline can ultimately cause mission failure:
-The failure of any single factor of the team’s performance and productivity can cause mission failure.
-Insufficient unit discipline can undermine team accountability systems that support mission success.

Insufficient unit discipline can undermine team accountability systems that support mission success.

Select the ultimate impact of solid unit discipline on subordinate, SNCO, unit, and mission effectiveness:
-Everyone's compliance with standards, rules, regulations, and laws
-Effective communication and trust at every level
-Self-discipline
-Mission success

Mission success

Select the BEST reason explaining why solid unit discipline can ultimately cause mission success:
-Solid unit discipline represents the effective functioning of all the team accountability systems, and so the mission is far more likely to succeed.
-Solid unit discipline is the single most important level of accountability, and so mission success depends entirely upon it.

Solid unit discipline represents the effective functioning of all the team accountability systems, and so the mission is far more likely to succeed.

According to Air Force Policy Directive 36-70,
Diversity is a composite of individual characteristics, experiences, and abilities and adds greatly to the Air Force mission.
True
False

TRUE

Which of the following BEST describes what is meant by diversimilarity?
-The cognitive map or worldview that we operate from
-We are different but we are the same
-Extend consideration to all qualified candidates
-Mutual trust and respect among all personnel at all times

We are different but we are the same

Check ALL of the following that are common misconceptions of AFSO21.
-It is a great EPR bullet
-It is Total Quality Management
-It's a chance to get on the Air Force news
-Uses portions of Lean and Six Sigma

-It is a great EPR bullet
-It is Total Quality Management
-It's a chance to get on the Air Force news

Check ALL of the following that represent the AFSO21 tool, Standard Work.
-Same work will take the same amount of resources every time
-The bedrock foundation of Continuous Improvement
-Creates an organized and stabilized workplace
-Uses a constraint-based approach

-Same work will take the same amount of resources every time
-The bedrock foundation of Continuous Improvement

CHOOSE: VALUE MAP STREAMING, B-SMART, 5 WHY’s, FISHBONE DIAGRAM, RAPID IMPROVEMENT EVENT
-Used to identify and define tactical targets

B-SMART

CHOOSE: VALUE MAP STREAMING, B-SMART, 5 WHY’s, FISHBONE DIAGRAM, RAPID IMPROVEMENT EVENT
-Consists of a small team and is completed in about a week

RAPID IMPROVEMENT EVENT

CHOOSE: VALUE MAP STREAMING, B-SMART, 5 WHY’s, FISHBONE DIAGRAM, RAPID IMPROVEMENT EVENT
-Overview of the process at any level to determine areas of needed focus

VALUE STREAM MAPPING

CHOOSE: VALUE MAP STREAMING, B-SMART, 5 WHY’s, FISHBONE DIAGRAM, RAPID IMPROVEMENT EVENT
-Helps teams drill down the chain of events that lead to a problem

5 WHYs

CHOOSE: VALUE MAP STREAMING, B-SMART, 5 WHY’s, FISHBONE DIAGRAM, RAPID IMPROVEMENT EVENT
-Simple way to visually depict the relationship between specific categories of process inputs

FISHBONE DIAGRAM

8 STEP PROBLEM SOLVING PROCESS:
Step 1 Clarify and Validate the Problem

Craft a good problem statement

8 STEP PROBLEM SOLVING PROCESS:
Step 2 Break down the problem

Develop current state map

8 STEP PROBLEM SOLVING PROCESS:
Step 3 Set Improvement Targets

Develop an ideal state

8 STEP PROBLEM SOLVING PROCESS:
Step 4 Determine Rood causes

use the 5 Why’s and Fishbone diagram

8 STEP PROBLEM SOLVING PROCESS:
Step 5 Develop Countermeasures

Quality of Solution x Acceptance = Impact

8 STEP PROBLEM SOLVING PROCESS:
Step 6 See countermeasures Through

Just do it / RIE / Improvement Project

8 STEP PROBLEM SOLVING PROCESS:
Step 7 Confirm Results and Process

Project Manager evaluates solution

8 STEP PROBLEM SOLVING PROCESS:
Step 8 Standardize Successful processes

Most commonly Skipped step

The ability to vary your approach to dealing with your own emotions and those of others is called ____________ flexibility.

EMOTIONAL

SMSgt Davis is concerned about declining morale after implementing new work assignments and schedules after a third of his personnel were deployed.
What action could Davis take that would illustrate an effective example of cognitive flexibility?
A. Call an all-hands meeting to share his own concerns and to listen to those of other personnel
B. Switch to an alternate work schedule to provide personnel some additional time off
C. Prepare and sending an internal memo that highlights the overall benefits of the change
D. Adjust his own schedule so that he is more visible to the majority of his personnel

B. Switch to an alternate work schedule to provide personnel some additional time off

CHOOSE: CONFUSION, CONTENTMENT, DENIAL, RENEWAL
A time of great energy but often lacks structure

RENEWAL

CHOOSE: CONFUSION, CONTENTMENT, DENIAL, RENEWAL
Focus on fine-tuning and sustaining systems

CONTENTMENT

CHOOSE: CONFUSION, CONTENTMENT, DENIAL, RENEWAL
Marked by uncertainty, ambiguity, rumors, suspicion

CONFUSION

CHOOSE: CONFUSION, CONTENTMENT, DENIAIL, RENEWAL
Initial response of trying to suppress the pressures of change

DENIAL

According to Cynthia Scott, in Managing Change at Work, what percentage of a group must adopt a change for it to be considered "unstoppable?"
A. 5 B. 20 C. 34 D. 80 E. None of the above

B. 20%

Considering the rates of adoption identified by the Diffusion of Innovation theory, which of the following reflects the BEST approach when preparing a change implementation plan?
A. Target the Early Majority first since they represent one of the largest groups and represent mainstream thinking
B. Target the Late Majority and Laggards first since they take the most time to adopt the change
C. Target the Innovators and Early Adopters first since they will be more likely to embrace the change quickly and would have greater influence over getting others to accept the change
D. None of the above

C. Target the Innovators and Early Adopters first since they will be more likely to embrace the change quickly and would have greater influence over getting others to accept the change

CHOOSE: DEMOGRAPHICS, ENVIRONMENT, GLOBALIZATION, PEACE
Building cohesion and common purpose in the face of cultural and organizational differences

GLOBALIZATION

CHOOSE: DEMOGRAPHICS, ENVIRONMENT, GLOBALIZATION, PEACE
Reduced budgets

PEACE

CHOOSE: DEMOGRAPHICS, ENVIRONMENT, GLOBALIZATION, PEACE
Internal and external forces that impact and organization’s structures, policies, and practices.

ENVIRONMENT

CHOOSE: DEMOGRAPHICS, ENVIRONMENT, GLOBALIZATION, PEACE
Policies and programs like equal opportunity and affirmative action.

DEMOGRAPHICS

Innovations in information technology put pressure on organizations to change in which of the following ways? (Select all that apply)
A. Development of new affirmative action policies
B. Increase training to develop new skills
C. Decentralization of information technology infrastructure
D. Increased personnel costs because of additional support needed

B. Increase training to develop new skills
C. Decentralization of information technology infrastructure

Which of the following should be addressed by synthesizing requirements for a change? (Select all that apply)
A. Estimated costs of resources and people
B. Developing a list of reasons that the change will fail
C. Measurements that will help determine when change has been implemented
D. Identification of who can help with making the change
E. What forces are driving the change
F. The specific changes that need to be made

A. Estimated costs of resources and people
C. Measurements that will help determine when change has been implemented
D. Identification of who can help with making the change
E. What forces are driving the change
F. The specific changes that need to be made

Why is it important to have a guiding coalition for a change initiative?
(Select all that apply)
A. To involve those with enough power to lead the effort
B. To involve those with sufficient expertise to lead the effort
C. To improve communication about the change effort through the rumor mill
D. To ensure that the current status is examined

A. To involve those with enough power to lead the effort
B. To involve those with sufficient expertise to lead the effort

What are some ways that a leader can empower individuals to help move change forward? (Select all that apply)
A. Dedicate needed resources
B. Free them of other responsibilities
C. Eliminate obstacles
D. Encourage risk-taking

A. Dedicate needed resources
B. Free them of other responsibilities
C. Eliminate obstacles
D. Encourage risk-taking

During a change initiative, why is it important to generate short-term wins?
A. To establish your role as the leader
B. To encourage resistors to maintain the status quo
C. To drive up the budget for the initiative so that it has higher visibility
D. To provide evidence that the change is worth it

D. To provide evidence that the change is worth it

Why should change leaders not proclaim victory too soon during a change process? (Select all that apply)
A. Resistance may not have disappeared completely
B. It takes time to celebrate short-term wins
C. Change takes time to become part of the culture
D. May cause leadership to re-focus on the change and sustain momentum

A. Resistance may not have disappeared completely
C. Change takes time to become part of the culture

How do you know when a change has been anchored?
A. About half of the organization has accepted the change
B. Production and complaints have both increased
C. New behaviors are embedded into the institutional culture, social norms, and shared beliefs
D. All of the goals for communicating the vision have been met

C. New behaviors are embedded into the institutional culture, social norms, and shared beliefs

Effective change management creates:

an urgency for change and reduces or eliminates resistance to change, which positively impacts SNCO effectiveness.

Effective change management helps individuals:

trust the process and the organization more; and with trust comes effectiveness and efficiency.

_________________are what separate Quality or Performance from Scope, thus Project Managers who understand them are better prepared to organize the work to meet them and to control the outcome (i.e., ________ & ________).
-Issues; quality and quantity
-Barriers; costs and performance
-Constraints; quality and performance

Constraints; quality and performance

Regarding Project Management, anybody directly or indirectly impacted by the project is considered a ___________.
-Refiner
-Stakeholder
-General Manager

Stakeholder

CHOOSE: INITIATION, PLANNING & DESIGN, EXECUTION & CONSTRUCTION, MONITORING & CONTROLLING SYSTEMS, COMPLETION
Formal closing, learn lessons for next project.

COMPLETION

CHOOSE: INITIATION, PLANNING & DESIGN, EXECUTION & CONSTRUCTION, MONITORING & CONTROLLING SYSTEMS, COMPLETION
Consists of processes used to complete the work. Involves coordinating people and resources.

EXECUTION & CONSTRUCTION

CHOOSE: INITIATION, PLANNING & DESIGN, EXECUTION & CONSTRUCTION, MONITORING & CONTROLLING SYSTEMS, COMPLETION
Determines the nature and scope of the project. Elaboration and exploration of the project idea is conducted.

INITIATION

CHOOSE: INITIATION, PLANNING & DESIGN, EXECUTION & CONSTRUCTION, MONITORING & CONTROLLING SYSTEMS, COMPLETION
Key to a successful project. Main purpose is to plan time, cost, and resources.

PLANNING & DESIGN

CHOOSE: INITIATION, PLANNING & DESIGN, EXECUTION & CONSTRUCTION, MONITORING & CONTROLLING SYSTEMS, COMPLETION
Consists of processes performed to observe execution. Key benefit is to identify variances from the plan.

MONITORING & CONTROLLING SYSTEMS

select the BEST example of the Project Management Triangle:
-If scope increases, it can be assumed that the time to complete the triangle will be increased, and the cost of the project will increase which, in turn, could affect the quality.
-If time decreases, it can be assumed that the cost of the project will increase which, in turn, could affect the overall scope of the project.
-If the schedule does not change, it can be assumed that the cost of the project will remain the same which, in turn would cause the scope of the project to increase or decrease.

-If scope increases, it can be assumed that the time to complete the triangle will be increased, and the cost of the project will increase which, in turn, could affect the quality.

SMSgt Dunmore is in the process of designing and planning his unit’s IT equipment upgrade. Using his equipment listing, he knows some of the members of his unit will need new computers, monitors, and printers. Rather than wasting precious time needed to do more important things, he puts in a request for all 1500 members on the same priority to get an upgrade on each of the three items.
SMSgt Dunmore’s ________________ will MOST likely ________________ his effectiveness.
-Misunderstanding of Execution and Construction; hinder
-Understanding of Execution and Construction; enhance
-Misunderstanding of Planning and Design; hinder
-Understanding of Planning and Design; enhance

Misunderstanding of Planning and Design; hinder

The flight chief wants a more secure way to store trailers loaded with munitions. He looks into the situation to determine feasibility. He decides the best approach is to build a fenced-in area at the end of runway. The area will have an automatic gate with a secure access code that only selected personnel will know. After drafting a proposal, he discusses the project with his chain of command.
The flight chief’s ___________________ stage of Project Management will MOST likely _____________ mission effectiveness.
-Misuse of the Initiation; hinder
-Use of the Initiation; enhance
-Misuse of the Planning; hinder
-Use of the Planning; enhance

Use of the Initiation; enhance

After reassignment as a Detachment Chief, SMSgt Mitchell tells his section chiefs, “Because of our new mission, we must be aware of timelines and milestones and be able to manage them well enough to be effective in the near-term and long-term as well. We must plan for the budget changes in the future. This will be difficult with the recent cuts in funding and personnel. Remember, to be effective you must allocate funds properly and to ensure the efficient and effective use of facilities, equipment, and people.”
-SMSgt Mitchell’s comments BEST explain __________ and its impact on mission effectiveness.
-Budget Cycle
-Financial Management
-Resource Stewardship

-Resource Stewardship

How is Resource Stewardship defined?
-The budget representative for the organization
-The careful and responsible management of resources under one's control
-The careful and responsible management of finances under one's control
-A step/process taken to supplement (increase the amount of) resources available

-The careful and responsible management of resources under one's control

Which of the following are appropriations that fall under O&M funds?
-Mobilization
-Recruiting
-Training
-Administration and Service Wide Activities
-All of the choices

All of the choices

How would you describe the budget cycle?
-An endless cycle, divided into four quarters
-Represents two fiscal years
-Contains important mission timelines and milestones
-Listing of unfunded requirements with justification

An endless cycle, divided into four quarters

When is the Budget Execution Review (BER) submitted?
-1st and 2nd quarters
-2nd and 3rd quarters
-3rd and 4th quarters
-2nd and 4th quarters

-2nd and 3rd quarters

When is the Financial Execution Plan (FEP) submitted?
-1st quarter
-2nd quarter
-3rd quarter
-4th quarter

-2nd quarter

What is the purpose of the Financial Execution Plan (FEP)?
-To ensure funds are distributed in such a manner to ensure AF program objectives can be accomplished -To balance available funding, risk and requirements
-To prioritize key requirements for the upcoming fiscal year
-All of the choices

-All of the choices

List 4 Sections of the Financial Execution Plan:

1) Mission Critical requirements
2) Justification
3) Unfunded Requirements
4) Spend Plan

What is the Anti-Deficiency Act (ADA)?
-An endless cycle, divided into four quarters
- Listing of mission critical requirements projected for the next fiscal year
-A paper product used to identify mission critical funding requirements, unfunded requirements, and outlines
-A law that gives Congress constitutional control over government spending

-A law that gives Congress constitutional control over government spending

What is the impact of sound financial management on your Resource Stewardship competency?
-Prepares me to carefully and responsibly manage the resources under my control
-Prepares me to make prudent use of allocated funds
-Increases my effectiveness and capacity to accomplish my mission
-All of the choices

-All of the choices

A program manager tells MSgt Carter, “We have some contractors coming today to finish up work on Phase II of a project.” Carter says, "We don't have a contract for this and we've exhausted this year's budget. Unfortunately we'll have to stop them from working on this project.”
MSgt Carter’s _______ will MOST likely ______ her effectiveness.
-understanding of the Anti-Deficiency Act; enhance
-misunderstanding of the Anti-Deficiency Act; hinder
-understanding of the budget cycle; enhance
-misunderstanding of the budget cycle; hinder

-understanding of the Anti-Deficiency Act; enhance

MSgt Davis, developed a budget for his work center, and was disappointed when he just barely missed his first quarter spending target. He was on track for the second quarter until mid-February when his superintendent informed him of several unexpected expenses this year due to a new mission. Despite being frustrated with a new mission and costs, he submits updated paperwork the second day of the third fiscal quarter.
Because MSgt Davis ____, his submission will MOST likely ____ mission effectiveness.
-understands the budget cycle; enhance
-misunderstands the budget cycle; hinder
-understands financial execution plans; enhance
-misunderstands financial execution plans; hinder

-understands the budget cycle; enhance

____________is the translation of the vision into measurable results. This piece of the process is the communication link for the organization and enables improvement at every level.
-Strategy
-Cascading Process
-Alignment

Alignment

1ST Step in SA&D = Identify performance Gaps and opportunities:
:ASSESS - BALANCED SCORE CARD-METRICS-PRIORITIES/END STATE&GOALS-OBJECTIVES-TASKS

ASSESS

2nd Step in SA&D =Identify Major Strategic focus Areas on your watch, similar to a “mini-vision statement” and clarify what strategically must be achieved
:ASSESS - BALANCED SCORE CARD-METRICS-PRIORITIES/END STATE&GOALS-OBJECTIVES-TASKS

PRIORITIES, END STATE & GOALS

3rd Step in SA&D = Communicate what strategic action must be accomplished to realize the intent of the Priority
:ASSESS - BALANCED SCORE CARD-METRICS-PRIORITIES/END STATE&GOALS-OBJECTIVES-TASKS

OBJECTIVES

4th Step in SA&D = Communicate the intent of the objective statement and reflect how the objective will be achieved
:ASSESS - BALANCED SCORE CARD-METRICS-PRIORITIES/END STATE&GOALS-OBJECTIVES-TASKS

METRICS

5th Step in SA&D = Support the objectives at a level where primes and target completion dates can be established
:ASSESS - BALANCED SCORE CARD-METRICS-PRIORITIES/END STATE&GOALS-OBJECTIVES-TASKS

TASKS

6th Step in SA&D = More dressed up version of the strategy map
:ASSESS - BALANCED SCORE CARD-METRICS-PRIORITIES/END STATE&GOALS-OBJECTIVES-TASKS

BALANCED SCORE CARD

How would you go about expanding your Circle of Influence?
-Be thoughtful
-Be proactive
-Be patient

BE PROACTIVE

MSgt Macho, NCOIC of the Human Resources section, gets a new tasker from the commander. He goes out of his way to make sure everything is done to complete the tasker. He takes several ideas under consideration from the Airmen in the section. There are times he has to make members of the work center work late but lets them know why. MSgt Macho puts in TSgt Johnson for a quarterly award because of his help with the tasker. He holds meetings, as needed, to keep everyone in the loop. SrA Walker struggles and seems to be having a tough time getting into a groove since he is new to the work center. MSgt Macho, brushes it off though, since he is only one Airman. Everyone else is working fine and he is sure the other Airman will bring him up to speed. Ultimately the commander touts the section’s success at the next Enlisted Call.
Because MSgt Macho _____ of Strategic Planning; it will MOST likely _____ SrA Walker's effectiveness during future projects.Because
-effectively utilized the incorporate step; enhance
-ineffectively utilized the incorporate step; hinder
-effectively utilized the training step; enhance
-ineffectively utilized the training step; hinder

-ineffectively utilized the incorporate step; hinder