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274 Cards in this Set
- Front
- Back
- 3rd side (hint)
What percentage of carbohydrates should be included in a diet that follows RDA daily averages? |
60% |
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What plan should a salon professional follow to maintain clean and healthy hair? |
Daily hair-care program |
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What type of shoes should be worn to reduce fatigue from standing all day long? |
Low, broad-heeled shoes |
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Organisms that live on or obtain their nutrients from other organisms are called: |
External parasites |
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What is the second level of infection control? |
Disinfection |
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How do bacterial cells enter the body? A. Through a break in the skin B. Through one's nose and throat C. Through the mouth D. All of the above |
D. All of the above |
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Spiraled or corkscrew-shaped bacteria that cause highly contagious diseases like syphilis, cholera and lyme disease are called: |
Spirilla |
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Where can the information about the effectiveness of infection control products be found? |
Efficacy label |
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A general infection occurs when the circulatory system carries bacteria and toxins to: |
All parts of the body |
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Implements that are nonporous must be: |
Disinfected |
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Disease-causing bacteria or viruses that are carried through the blood or body fluids are known as: |
Bloodborne pathogens |
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Bacterial cells that grow in pairs and are the cause of certain infections such as pneumonia are known as: |
Diplococci |
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Your own personal system of moral principles and values is known as: |
Personal ethics |
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What percentage of all bacteria is nonpathogenic and live on the surface of the skin? |
70% |
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Sanitation practices apply to: |
Removing dirt |
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Bad breath is also referred to as: |
Halitosis |
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What type of nonpathogenic bacteria live on dead matter and do not produce disease? |
Saprophytes |
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When performing chemical services, a salon professional should always wear: |
Protective gloves |
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Bacteriology is the scientific study of: |
Bacteria |
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A highly infectious disease that infects the liver is known as: |
HBV Human Hepatitis B |
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The common cold, hepatitis, and measles are examples of: |
Communicable diseases |
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All of the following are ways HIV can be transmitted from one person to another EXCEPT: A. Blood B. Semen C. Breast milk D. Holding hands |
D. Holding hands |
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Head scratching, redness or small bite marks on the scalp usually indicate the presence of: |
Head lice |
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A contagious or communicable infection is one that can: |
Be transmitted from one person to another |
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All of the following can help reduce neck and back strain EXCEPT: A. Working with the back straight B. Wearing comfortable shoes C. Reaching overhead for supplies D. Adjusting the height of the client's chair |
C. Reaching overhead for supplies |
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One-celled microorganisms are called germs or: |
Bacteria |
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Bacteria can be classified into two types - pathogenic and: |
Nonpathogenic |
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What types of disinfectants kill bacteria, viruses, fungi and pseudomonas and are known as hospital-grade or hospital-level disinfectants? |
Broad spectrum disinfectants |
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Your individual system for maintaining your cleanliness and health is known as your: |
Personal hygiene |
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The term used to describe the science of healthful living is: |
Hygiene |
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What is recommended right before immersing a brush into a disinfecting solution? |
Wash the brush with soap and water |
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Oral hygiene refers to keeping the breath fresh and maintaining: |
Healthy teeth |
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Which of the following activities helps stimulate blood circulation in the body? |
Exercise |
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What part of a product's label ensures that the product is both safe and effective? |
Registration number |
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The term used to describe efforts to prevent the spread of disease and kill certain or all microbes is: |
Infection control |
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The science that looks at how body movements, positions, tools and equipment affect your and your client's health and comfort is known as: |
Ergonomics |
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When tendons become inflamed due to repeated movement, this is known as: |
Tendonitis |
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Bathing regularly with soap, using a deodorant and washing clothes are all examples of: |
Personal hygiene |
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All of the following statements describe the basics of makeup application EXCEPT: A. Foundation should match skin tone B. Contouring w/light colors always broadens C. Contouring w/dark colors always narrows D. Blush and lip color should always match |
D. Blush and lip color should always match |
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Which of the following responsibilities is NOT found in the professional code of ethics? A. Failure to fulfill obligations B. Being loyal to employer and co-workers C. Being fair and courteous to your co-workers D. Showing respect for the feelings and rights of others |
A. Failure to fulfill obligations |
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Washing your hands is an example of: |
Sanitation |
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What type of bacteria is shown in the illustration? |
Staphylococci |
Abcesses, pustules and boils |
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What type of bacteria is shown in the illustration? |
Diplococci |
Can cause pneumonia |
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What type of bacteria is shown in the illustration? |
Spirilla |
Causes highly contagious diseases |
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What type of bacteria is shown in the illustration? |
Bacilli |
Tetanus, bacterial influenza, typhoid fever, tuberculosis and diphtheria |
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Applying the same infection control procedures on all clients is a practice known as: |
Universal precautions |
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The energy contained in food is measured in: |
Calories |
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All of the following statements describe a way an infection can be spread in a salon EXCEPT: A. Coughing or sneezing B. Unclean hands and implements C. Common use of towels and drinking cups D. Disinfecting all implements after each use |
D. Disinfecting all implements after each use |
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Fatigue can be prevented through: |
Rest and relaxation |
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A communication skill to use in building an honest, professional relationship without offending the person is referred to as: |
Tact |
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Pus-forming bacterial cells that form grapelike clusters and are present in abcesses are called: |
Staphylococci |
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An outward reflection of your feelings, thought, attitudes and values defines your: |
Personality |
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Which type of bacteria does NOT produce disease? |
Nonpathogenic |
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The body's ability to destroy infectious agents that enter the body is referred to as: |
Immunity |
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What is the first level of infection control? |
Sanitation |
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What is the name of the activity that occurs when cells divide to create new cells? |
Mitosis |
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The exchange of thoughts and information through conversation or writing is defined as: |
Communication |
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The regulating agency that enforces safety and health standards in the workplace is known as: |
OSHA - Occupational Safety and Health Administration |
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Two important regulations that OSHA requires from product manufacturers are the MSDS - Material Safety Data Sheet - and the: |
Labeling of products |
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A communicable disease refers to a disease that is easily: |
Spread from one person to another |
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Which type of bacteria can be found in dairy products and can have health-enhancing properties? |
Nonpathogenic |
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What level of infection control is the most effective in destroying all microbes? |
Sterilization |
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Keeping the lower abdomen flat, the chin level and the head up are key points in having: |
Good posture |
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In order to dress for success, a salon professional should consider all of the following EXCEPT: A. Freshly washed clothes B. Unflattering, tight clothing C. Clean and polished shoes D. Flattering personal styles with current trends |
B. Unflattering, tight clothing |
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In order to completely understand and interpret the needs of a client, it is important to practice: |
Two-way communication |
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The tone of your voice, inflection and rate of your speech are important factors in your: |
Verbal communication |
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What product is applied to skin to reduce microbes? |
Antiseptic |
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The process of double-bagging blood-soiled or decontaminated articles is called: |
Blood spill procedure |
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Which organization approves the efficacy of products used for infection control? |
EPA - Environmental Protection Agency |
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The type of bacteria that is round-shaped that appears singularly or in groups is known as: |
Cocci |
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Chemical products used to destroy or kill bacteria and some viruses (except bacterial spores) are called |
Disinfectants |
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It is recommended that the cosmetologist wash his/her hands with this before each service: |
Liquid soap |
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The term that describes the appropriate nutrient intake for and adequate diet from any array of foods is known as: |
RDA - Recommended Dietary Allowances |
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How many hours of sleep are required for most people to function properly and avoid fatigue? |
Six to eight hours |
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The pus-forming cocci group that form into long chains and can cause strep throat or blood poisoning is called: |
Streptococci |
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What type of bacteria is shown in the illustration? |
Streptococci |
Septicemia, blood poisoning, strep throat, rheumatic fever and other serious infections |
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Bacilli and spirilla have tje ability to move by themselves by using hair-like projections called: |
Flagella |
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Parasitic fungi are molds and yeasts that produce contagious diseases such as: |
Ringworm |
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Infection control is divided into three main categories; sanitation, disinfection and: |
Sterilization |
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Ingredients, associated hazards and storage requirements for a specific product are listed on the product's: |
MSDS - Material Safety Data Sheet |
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Which of the following would be considered a local infection? A. Flu B. Rheumatic fever C. Pus-filled boil D. AIDS - Aquired Immunodeficiency Syndrome |
C. Pus-filled boil |
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Which of the following enhances your physical well-being? A. Halitosis B. Good posture C. Ergonomics D. Physical fatigue |
B. Good posture |
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What is halitosis? |
Bad breath |
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The art and science of beauty care is defined as: |
Cosmetology |
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The body uses energy from calories in all of the following ways EXCEPT: A. Heal itself B. Build its structure C. Move itself during exercise and activities D. Relieve neck and back relief |
D. Relieve neck and back relief |
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Contouring with dark colors always: |
Narrows |
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When sitting in a chair, it is important to: |
Sit well back in the chair |
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Rod-shaped bacterial cells are known as: |
Bacilli |
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Health hazards, such as impure air, improper storage and use of food, fall under the category of: |
Public hygiene |
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If you suspect someone is choking, what is the first step to take to determine the course of action? |
Determine if the victim can speak or cough |
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A foot doctor is also called a: |
Podiatrist |
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Which of the following statements is not a method used to ventilate the salon for a healty environment? A. Positioning fans toward the client B. Keeping all bottles capped C. Installing air conditioners D. Using local ventilation where chemicals are being used |
A. Positioning fans toward the client |
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What is developed through the injection of antigens that stimulate the body's immune system? |
Passive immunity |
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After applying pressure to a bleeding wound on an arm and calling 9-1-1, it is advised that you: |
Elevate the arm |
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Proper conduct in relationships with your employer, co-workers and clients is known as: |
Professional ethics |
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All of the following statements indicate a cause of Carpal Tunnel Syndrome EXCEPT: A. Bending the wrist a lot B. Repeating a motion over and over C. Pinching or gripping with force D. Constantly reaching for supplies overhead |
D. Constantly reaching for supplies overhead |
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Sterilization standards require the use of liquid sterilant and: |
Moist or dry heat |
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Which of the following terms describes the activity that helps stimulate blood circulation in the body? A. Sleep B. Stress C. Exercise D. Nutrition |
C. Exercise |
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Which type of bacteria can be harmful and cause infection and disease? |
Pathogenic |
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What is a proven method to keep your muscles toned and equip the body for stress? |
Exercise |
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All of the following traits reflect a pleasing personality EXCEPT: A. Flexibility B. Friendliness C. Negativity D. Good sense of humor |
C. Negativity |
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AIDS - Aquired Immunodeficiency Syndrome - is a disease that is caused by:
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HIV - Human Immunodeficiency Virus
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The scientific study of small organisms called microbes is known as: |
Microbiology |
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The important key to good communication is: |
Listening |
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The psychology of getting along with others is called human relations. TRUE FALSE |
True |
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The only way you can be sure that a product will do what you want it to do is to read the label and follow the directions. TRUE FALSE |
True |
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An efficacy label on a disinfectant informs what the product is effective in fighting against. TRUE FALSE |
True |
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Performing a service with unclean hands and implements is one way to spread infection in the salon. TRUE FALSE |
True |
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Bacteria that produces disease are known as pathogenic. TRUE FALSE |
True |
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Bacteriology involves keeping the environment of the salon in balance to guarantee everyone's well-being. TRUE FALSE |
False |
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Almost all foods contain mixtures of the three energy nutrients:calories, fats and proteins. TRUE FALSE |
True |
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One way to remove a brush or comb immersed in disinfectant solution is to use gloved hands. TRUE FALSE |
True |
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Body language is also referred to as verbal communication. TRUE FALSE |
False |
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Most people need three to four hours of sleep to function properly. TRUE FALSE |
False |
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Streptococci are bacterial cells that grow in pairs and are the cause of certain infections such as pneumonia. TRUE FALSE |
False |
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RDA stands for Required Daily Allowances. TRUE FALSE |
False |
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The use of antiseptics and liquid soap only are required during the sterilization process to produce a surface free of all living organisms. TRUE FALSE |
False |
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The practice of universal precautions means that the same infection control practices should be used on all clients. TRUE FALSE |
True |
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Human Hepatitis B (HBV) interferes with the body's immune system, causing it to breal down. TRUE FALSE |
False |
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It is recommended for a salon professional to wear high-heeled shoes, especially if the toes are pointed. TRUE FALSE |
False |
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A local infection is located in a small confined area. TRUE FALSE |
True |
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Oral hygiene refers to keeping the breath fresh and maintaining healthy teeth. TRUE FALSE |
True |
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Healthy glowing skin is equally dependant on good nutrition, exercise and rest. TRUE FALSE |
True |
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Disinfection products are safe to use because they are non-toxic. TRUE FALSE |
False |
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The most effective level of of infection control is sterilization. TRUE FALSE |
True |
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Sanitation methods can reduce and kill microbes on the surface. TRUE FALSE |
False |
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Placing rollers or bobby pins in ypur mouth or pockets is an acceptable sanitation guideline. TRUE FALSE |
False |
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Foundation should match the color of the blush being used. TRUE FALSE |
False |
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When treating an electrical burn, immerse the burned area in ice cold water until pain is relieved. TRUE FALSE |
False |
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The first step in treating a chemical burn is to rinse awayall traces of chemical while moving away any contaminated clothing from the burn area. TRUE FALSE |
True |
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Approximately 70% of all bacteria are nonpathogenic and many live on the surface of the skin. TRUE FALSE |
True |
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Contouring with dark colors always broadens. TRUE FALSE |
False |
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Natural immunity is developed through the injection of antigens. TRUE FALSE |
False |
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In order to prevent neck and back problems, adjust the height of the client's chair. TRUE FALSE |
True |
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Religion and politics are acceptable topics of discussion between a cosmetologist and a client. TRUE FALSE |
False |
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Precleaning instruments with soap and water is recommended before immersing am instrument into a disinfectant solution. TRUE FALSE |
True |
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A negative attitude can have a positive impact on others. TRUE FALSE |
False |
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Bacteria can cause infections by invading thr body through a break in the skin or through any of the body's natural openings. TRUE FALSE |
True |
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A balanced diet is essential for your personal and professional well-being and may help prevent certain diseases. TRUE FALSE |
True |
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Cocci are spiraled, coil-shaped bacterial cells that appear singularly or in groups. TRUE FALSE |
False |
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When sitting, keep youe feet tucked under your body to promote good posture. TRUE FALSE |
False |
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Your clothes must always be freshly washed, or cleaned and pressed. TRUE FALSE |
True |
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The science that looks at how body movements, positions, tools and equipment affect your and your client's health and comfort is known as hygiene. TRUE FALSE |
False |
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Some bacteria can survive for a long time in extreme heat or cold. TRUE FALSE |
True |
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Attitude, like habits, cannot be changed. TRUE FALSE |
False |
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Bacteria go through a growth cycle that consists of two stages: active and inactive. TRUE FALSE |
True |
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Reflective listening involves restating in your own words what a client just told you. TRUE FALSE |
True |
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The level of infection control that kills or destroys all living organisms is ________________. |
Sterilization |
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Bactericidals and virucidals are examples of chemical products known as ________________. |
Disinfectants |
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If you develop bunions, corns or ingrown toenails, it is recommended you see a ________________. |
Podiatrist |
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Bacterial cells that are coiled, corkscrew-shaped organisms that can cause highly contagious diseases are called ________________. |
Spirilla |
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An infection that is located in a small, confined area is known as a(n) ________________ infection. |
Local |
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The most common form of bacterial cells that can produce a variety of diseases and are bar-shaped are called ________________. |
Bacilli |
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Eye contact, smiling and posture are all examples of ________________ communication. |
Nonverbal |
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The label on a product that states what that product will destroy or be effective against is called the ________________ label. |
Efficacy |
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In order to avoid fatigue, most people need _____ to _____ hours of sleep. |
6 to 8 |
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The outward reflection of your inner feelings, thoughts, attitudes and values is known as ________________. |
Personality |
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Sanitation, disinfection and sterilization are all levels of ________________ ________________. |
Infection control |
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Narrow foreheads can be contoured with light colors to visually ________________ the area. |
Broaden |
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The scientific study of small living organisms known as microbes os called ________________. |
Microbiology |
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Slumping over the shampoo bowlcan eventually lead to bad ________________. |
Posture |
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The group that approves the efficacy of products used for infection control is the ________________. |
EPA - Environmental Protection Agency |
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The art and science of beauty care is called ________________. |
Cosmetology |
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Bending your wrist repeatedly and causing the nerves to pinch can lead to ________________ ________________ syndrome. |
Carpal tunnel |
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The two keywords for teamwork are consideration and ________________. |
Cooperation |
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The three groups of cocci are staphylococci, streptococci and ________________. |
Diplococci |
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The regulating agency under the department of labor that enforces safety and health standards in the workplace is known as ________________. |
OSHA - Occupational Safety and Health Administration |
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RDA guidelines instruct that 60% of your total diet consist of ________________. |
Carbohydrates |
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Disease-causing bacteria or viruses that are carried through the blood or body fluids are called ________________ pathogens. |
Bloodborne |
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Bad breath is sometimes referred to as ________________. |
Halitosis |
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The eggs of head lice are called ________________. |
Nits |
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Removing dirt to aid in the prevention of the growth of microbes on a surface is called ________________. |
Sanitation |
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Pediculosis is the technical term for ________________ ________________. |
Head lice |
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Toxin-producing bacteria that live everywhere and are harmful because they cause infection and disease are known as ________________ bacteria. |
Pathogenic |
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The science that deals with preventing the unnecessary spread of infection and disease and protects the health and well-being of clients in the salon is known as ________________ ________________. |
Salon ecology |
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The type of bacteria that is harmless and can be very beneficial is known as ________________ bacteria. |
Nonpathogenic |
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The term used to describe efforts to prevent the spread of disease and kill certain or all microbes is known as ________________ ________________. |
Infection control |
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As a salon professional, it is important to keep your hands and ________________ looking clean and healthy. |
Hair |
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A person carrying a disease-producing bacteria or viruses with no recognizable symptoms of the disease is called an ________________ carrier. |
Asymptomatic |
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When the circulatory system carries bacteria and toxins to all parts of the body, a ________________ infection has occurred. |
General |
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Implements can be either discarded or ________________ depending on manufacturer's guidelines. |
Disinfected |
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The body's ability to destroy infectious agents that enter the body is referred to as ________________. |
Immunity |
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Personal service workers such as nurses, doctors, teachers and cosmetologists are recommended to get inoculated from a highly infectious liver disease called ________________. |
HBV - Human Hepatitis B |
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Most regulatory agencies have enacted ________________ ________________ ________________ to encourage people to help others in emergency situations. |
Good samaritan law |
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The common cold, hepatitis, and measles are examples of ________________ diseases. |
Communicable |
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Regular bathing with soap and using a deodorant are examples of maintaining ________________ hygiene. |
Personal |
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Blood circulation and encouraging proper functioning of the of the organs can be achieved through ________________. |
Exercise |
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When performing chemical services, it is highly recommended that you wear protective ________________ on your hands. |
Gloves |
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A group of disinfectants that kill bacteria, viruses, fungi and pseudomonas and was formerly known as hospital-grade or hospital-level disinfectants, are called ________________ ________________ disinfectants. |
Broad spectrum |
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In many cases the first person to greet the client is the: |
Receptionist |
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Which of the following is NOT a method you can use to start your job search? A. Mail out resumes B. Call or visit salons you'd like to work at C. Ask your teacher to find you a job D. Check the classifieds in your local paper |
C. Ask your teacher to find you a job |
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The designer's name, scheduled service, date and client's phone number should all be included in the: |
Appointment book |
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Compliance with all local, state/province and federal rules, regulations and laws is the responsibility of the: |
Salon owner |
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Whoch of the following ways cam a salon professional use to develop a successful relationship with the client? A. Determine the client's needs B. Avoid offering the client any additional services C. Cancel prebookings for your client often D. Decide for your client which look or design is best |
A. Determine the client's needs |
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To be granted future loans, it is important to pay loans on time and avoid: |
Default |
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The term given for selling products for client home care is: |
Retailing |
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Renting or leasing a workstation from a building owner would represent which of the following situations: A. Partnership B. Corporation C. Sole proprietorship D. Independent contractor |
D. Independent contractor |
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The salon owner is responsible for collecting and paying sales taxes how often? |
Monthly or quarterly |
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Which of the following terms refers to all money owed? A. Assets B. Liabilities C. Net worth D. Financial status |
B. Liabilities |
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Which of the following interview questions is illegal for an employer to ask for the purpose of discrimination? A. When were you born? B. What is your strongest technical area? C. How would you describe your people skills? D. How would someone describe your personal character? |
A. When were you born? |
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What is generally considered the best form of advertising? |
Word of mouth |
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An example of a liability on your financial statement would be: |
Money you owe on a credit card |
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Job features such as paid holidays, health insurance and a retirement plan offered by the work place are known as: |
Benifits |
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Which of the following is NOT a skill or ability a salon owner should possess to ensure success? A. The ability to maintain a budget B. Ability to set realistic business goals C. Having the salon employees handle all unusual or difficult client situations D. Recognize skills and techniques and hire staff accordingly |
C. Having the salon employees handle all unusual or difficult client situations |
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U. S. Social Security and Canadian pension taxes are planned savings/retirement funds, and the money is collected by the: |
U. S. and Canadian governments |
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The taxbased on the profits (earnings) of a business is known as: |
Income tax |
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Which type of insurance protects the salon owner from financial loss due to an employees negligence? |
Malpractice |
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Keep all records of daily sales and services for: |
5 to 7 years |
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To become an asset to any salon staff, the designer should do all of the following EXCEPT: A. Listen to clients B. Offer sound advice C. Make negative comments D. Communicate professionally |
C. Make negative comments |
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All payments received from clients for services performed and home care products purchased is known as: |
Income |
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The ideal salon arrangement has an efficient traffic pattern providing: |
The least steps for the client and designers to travel |
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A designer earning additional payment over and above the normal paycheck would be receiving what type of compensation? |
Salary plus commission |
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One of the most effective techniques in building a clientele is to: |
Give out business cards to potential clients |
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Which of the following items is reported to the IRS as employee income? A. Tips recieved by an employee B. Money paid to vendors for products C. Operating expenses paid by the salon D. Change given to a client following payment |
A. Tips recieved by an employee |
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Location is the most important factor in: |
Opening a salon business |
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Which method is considered to be the most effective way of building your clientele? |
Word of mouth advertising |
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The type of business ownership in which two or more persons share all costs of opening, operating and maintaining the business is a: |
Partnership |
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Which form of advertising involves sending postcards or flyers to potential customers? |
Direct mail advertising |
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A business owned by one person is called a(n): |
Sole proprietorship |
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Which of the following business types is owned by the shareholders and formed under legal guidelines? |
Corporation |
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The least important factor in deciding whether to accept a position is: |
The size of the salon |
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The government agency that would audit your business' record keeping is the: |
IRS |
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Which of these descriptions is NOT a guideline to be used when creating a resume? A. List awards and special recognition B. Show prior employment information C. Provide at least eight pages of information D. Write the resume in a brief and concise manner |
C. Provide at least eight pages of information |
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What percentage of the total salon expenses generally represents compensation for the salon owner and employees? |
50% |
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Net worth is calculated by subtracting liabilities from which of the following? A. Assets B. Student loans C. Loan balances D. Charge accounts |
A. Assets |
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What amount of commission will a salon owner usually pay an employee for the retail sales of home care products? |
8% to 15% |
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Making a future appointment with a client while he or she is still in the salon is an effective tool for building a clientele and is referred to as: |
Prebooking the client |
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All of the following is vital in order to allow close management of products purchased for retailing in the salon? A. Receptionist B. Appointment book C. Inventory control system D. Employee compensation |
C. Inventory control system |
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The outer covering of the hair shaft made up of overlapping layers of transparent scales is called the: |
Cuticle |
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The hair growth stage when all cell division stops is the: |
Catagen stage |
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Wet hair is able to be stretched to ehat percent of its length? |
40%-50% |
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The most common form of hair loss in both men and women is: |
Androgenetic alopecia |
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Which of the following types of hair is likely to tangle more easily? A. Freshly cut hair B. Newly layered hair C. Newly conditioned hair D. Chemically treated hair |
D. Chemically treated hair |
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There is a gradual conversion from terminal hair follicles to vellus-like follicles in clients with: |
Androgenetic alopecia |
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If the layers of the cuticle are very close together the hair has which type of porosity? |
Resistant |
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Catagen, a brief transitional phase lasts for what amount of time? |
Only a few weeks |
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Brushimg the hair prior to a shampoo service accomplishes all of the following EXCEPT: A. Removing tangles B. Removing dust and dirt C. Stimulating blood circulation D. Decreasing blood circulation |
D. Decreasing blood circulation |
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Hair grows from a tube like "pocket" called a root sheath or a (n): |
Follicle |
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Which of the following items helps protect the hair and skin from becoming too dry? A. Sebum B. Hair fiber C. Protofibrils D. Primitive hair germ |
A. Sebum |
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Which of the following is known as the active growing stage of hair? A. Resting stage B. Anagen stage C. Catagen stage D. Transitional stage |
B. Anagen stage |
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Scalp massage involves manipulations performed on the scalp to relax the muscles and stimulate: |
Blood circulation |
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At what point should the condition of the clients hair and scalp be examined when performing a shampoo? |
A. Before shampooing the hair |
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A category title for tracking and overseeing clientele - building strategies is CRM which stands for: |
Client relations management |
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All of the following are the key principles for building a clientele EXCEPT: A. Practice target marketing B. Provide exceptional service C. Increase and meet market demand D. Limit your work hours |
D. Limit your work hours |
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An effective strategy to ensure a return visit from a client is to: |
Provide exceptional service |
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A client retention strategy that involves clients booking a future appointment before leaving the salon during a current visit is known as: |
Prebooking |
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Which of the following phases involves converting existing clients to return clients? A. Client factor B. Client profile C. Client retention D. CRM |
C. Client retention |
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Which of the following descriptions is NOT a best practice strategy for building clientele? |
Looking unprofessional |
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Adding the client's service total and retail total will achieve which of the following results? A. Average visit B. Average ticket C. Average net profit D. Average appointment |
B. Average ticket |
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Generally, the two distinct, yet interrelated phases involved in building clientele are client development and: |
Client retention |
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The act of a highly satisfied client directing another person to see you for professional services is called a(n): |
Referral |
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Offering an additional hair coloring service to the client who originally scheduled a haircut appointment is an example of: |
Upselling |
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If all of your appointment times have been scheduled with clients for a given day, the term to describe this is a: |
Full book |
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Important information about the client, combined with the financial value of a client, is referred to as the: |
Client factor |
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Which of the following descriptions identifies the meaning of clientele? A. Persons who make habitual use of the services of another person B. Persons who do not prebook appointments following the first visit C. Persons who have never visited the salon and are not likely to visit D. Persons who live out of the area and visit the salon only once in five years |
A. Persons who make habitual use of the services of another person |
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A client profile is a composite of market statistics that can be used to identify the general characteristics of individuals: |
Within that market |
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A major component of the referral process is ensuring positive: |
Word of mouth |
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According to statistics, how often does the average loyal client visit a salon? |
Every 6 weeks |
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During the client development phase, you are converting existing clients to return and, hopefully, lifelong clients. TRUE FALSE |
False |
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Distributing business cards and promoting referrals are the two main strategies for attracting clients. TRUE FALSE |
True |
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The financial value of one lost client equals a loss of one average ticket. TRUE FALSE |
False |
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Industry statistics indicate that satisfied clients will usually refer three new clients. TRUE FALSE |
True |
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One of the four key principles in building your clientele is practicing target marketing. TRUE FALSE |
True |
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A referral client is the original person who made the referral. TRUE FALSE |
False |
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High market demand plus a winning, clientele - building attitude will ensure you a full book. TRUE FALSE |
True |
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A referral is the act of a person, usually a highly satisfied client, directing another person to see you for professional services. TRUE FALSE |
True |
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Most clients leave because of product dissatisfaction. TRUE FALSE |
False |
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The best practices for attracting potential new clients are distributing business cards and promoting ________________. |
Referrals |
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Selling specialized or additional services to clients beyond what they had originally scheduled is referred to within the industry as ________________. |
Upselling |
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To calculate the client retention rate, divide the number of return clients by the total number of ________________ clients. |
New |
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The industry refers to the average amount spent on services and retail by a salon client during one visit as the ________________ ________________. |
Average ticket |
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Asking a client to reserve a future appointment before leaving the salon during a current visit is called ________________. |
Prebooking |
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Most clients want to schedule appointments on Saturday mornings or werkdays during the hours of _____ and _____. |
2:00pm 8:00pm |
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When all available times are filled on a salon professional's appointment schedule it is called a/an ________________ ________________. |
Full book |
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