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4 Cards in this Set

  • Front
  • Back
Communication
Exchanging ideas, thoughts, or feelings with others
Non-verbal communication
Also known as "body language"

Smiling - approval
Nodding - agreement
Hand Shake - confidence
Leaning Forward - interest
Arms Crossed on Chest - comfortable
Verbal Communication
Also known as how you speak

Grammar - Use proper grammar. Overcome the habit of using bad grammar.
Keys To Effective Communication
- Present a pleasant greeting
- Use tact
- Express your ideas clearly
- Define the purpose of your communication
- Know the importance of your ideas
- Be aware of your enironment
- Watch your overtone
- Consult with others when necessary
- Be a good listener