Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key


Play button


Play button




Click to flip

4 Cards in this Set

  • Front
  • Back
Exchanging ideas, thoughts, or feelings with others
Non-verbal communication
Also known as "body language"

Smiling - approval
Nodding - agreement
Hand Shake - confidence
Leaning Forward - interest
Arms Crossed on Chest - comfortable
Verbal Communication
Also known as how you speak

Grammar - Use proper grammar. Overcome the habit of using bad grammar.
Keys To Effective Communication
- Present a pleasant greeting
- Use tact
- Express your ideas clearly
- Define the purpose of your communication
- Know the importance of your ideas
- Be aware of your enironment
- Watch your overtone
- Consult with others when necessary
- Be a good listener