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233 Cards in this Set
- Front
- Back
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Which of the following commands will map a shared network drive?
a. SFC b. NSLOOKUP c. NET USE d. IPCONFIG |
c. NET USE
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A technician wants to copy the entire documents and settings folder and subfolders to a new computer. Which of the following commands should the technician use?
a. EDIT b. XCOPY c. COPY/A d. MOVE |
b. XCOPY
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A technician wants to list out the content of a given folder when in MS-DOS mode. Which of the following commands would MOST easily accomplish this?
a. CHKDSK b. MSCONFIG c. TRACERT d. DIR |
d. DIR
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Which of The following commands ts used to delete an empty directory?
a. RD b. EDIT c. DIR d. FORMAT |
a. RD
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A client used file properties to hide files in their user folder and now needs to get the files back. Using the command line tool, which of the following combination of command line parameters will make the files viewable once again?
a. attrib + A+** b. attrib - A+H** c. attrib - RV ** d. attrib - H ** |
d. attrib - H **
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Which of The following commands will make exact duplicates of files and directory trees?
a. TREE b. COPY c. XCOPY d. DISKCOPY |
c. XCOPY
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A technician is renaming files on a PC from a command prompt and is currently in the root of drive C:. Which of the following commands should the technician use to move to a different directory?
a. CD b. DIR c. MD d. RD |
a. CD
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Which of the following commands allows the technician to copy subdirectories from the command prompt?
a. XCOPY b. COPY c. MD d. CD |
a. XCOPY
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Which of the following commands will allow modification of file C:\BOOT.INI?
a. attrib -s +h +r C:\BOOT.INI b. attrib +s -h +r C:\BOOT.INI c. attrib +s +h +r C:\BOOT.INI d. attrib -s -h -r C:\BOOT.INI |
d. attrib -s -h -r C:\BOOT.INI
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A technician has deleted all the files in the directory C:\tempfiles. Which of the following commands should the technician use to delete this directory?
a. CD b. SFC c. MD d. RD |
d. RD
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Which of the following commands would be used to go from c:\windows to c:\windows\system32?
a. RD b. MD. c. DIR d. CD |
d. CD
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Which of the following commands will be run at a command prompt to determine which Windows OS is running on the computer?
a. VER b. Device Manager c. VERIFY d. SET |
a. VER
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Which of the following commands would be used to set the time on a workstation?
a. NET timer b. NET time c. NET time set d. time |
d. time
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A technician needs to disable services from starting up on a Windows XP workstation. Which of the following commands could the technician run to bring up a window to make these changes?
a. CHKDSK b. MSCONFIG c. GPUPDATE d. SFC |
b. MSCONFIG
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Which of the following does the command FDISK /MBR do?
a. Repairs Boot Blocks b. Quarantines infected sectors on a disk c. Format Disk d. Wipes a Floppy Disk |
a. Repairs Boot Blocks
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Which of the following switches skips the process that compares directory entries to the file record segments corresponding to those entries, while running a CHKDSK command?
a. chkdsk /r b. chkdsk /i c. chkdsk /f d. chkdsk /v |
b. chkdsk /i
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Which of the following commands would be used to display the contents of c:\windows\system32\?
a. MSCONFIG b. DIR c. CD d. NET |
b. DIR
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In which of the following is a 2032 CMOS battery MOST often found?
a. Desktops b. Portable printers c. Bluetooth Mice d. Notebooks |
a. Desktops
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When a PC is turned on, which of the following tests the CPU, memory, chipset, video adapter, disk controllers, disk drives, and keyboard?
a. BIOS setup b. POST c. CMOS chip d. Bootstrap loader |
b. POST
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A technician has rebooted a PC, and the machine has paused on a black screen with a white blinking underscore on the top left of the screen. Which of the following is the MOST likely problem?
a. PC is running in Safe Mode b. Boot order c. Recovery Console is running d. BIOS update in process |
b. Boot order
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How does a BIOS password help secure a computer?
a. Prevents change of CMOS settings. b. Locks malware out of a computer. c. Prevents access to all files and privileges for a given login account. d. Keeps original operating system intact. |
a. Prevents change of CMOS settings.
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A change has been made to the system that is not allowing access to the BIOS, the machine will not POST. Which of the following is the FIRST action that the technician should perform?
a. Remove the CMOS battery b. Use the CMOS jumper to reset the BIOS c. Flash the CMOS d. Access Advanced BIOS settings and reset |
b. Use the CMOS jumper to reset the BIOS
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A technician is reconfiguring the boot order in the BIOS on a workstation, and realizes that the system time is wrong. The technician resets the clock and a couple days later the system time is wrong again. Which of the following is MOST likely the cause of this issue?
a. Power supply is not providing the proper voltage. b. CMOS battery has gone bad. c. Motherboard is not seated property. d. The time zone settings are incorrect in the OS |
b. CMOS battery has gone bad.
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A user states that when a USB drive is plugged into their computer, the drive is not recognized. The drive has been used on other computers without any issues. Which of the following is the MOST likely cause?
a. The operating system needs to be reinstalled. b. A USB BIOS setting is not configured correctly. c. The CMOS battery is dead in the computer. d. The USB drive needs to be formatted correctly. |
b. A USB BIOS setting is not configured correctly.
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A user reports that every time their machine is powered on a prompt appears to save their settings for the BIOS and clock. Which of the following should the technician try FIRST?
a. Restore the BIOS to default settings b. Replace the CMOS battery c. Run a Windows Recovery Disk d. Replace the motherboard |
b. Replace the CMOS battery
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A user powers up their desktop PC, and instead of booting up normally, the user is taken into the BIOS setup. Which of the following is the MOST likely problem?
a. The MBR is corrupt b. NTLDR cannot be found by the system c. A faulty CMOS battery d. The BIOS requires a firmware update |
c. A faulty CMOS battery
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A computer just had a memory upgrade installed on the machine. Upon boot, the system does not recognize the new memory even though it is listed as being compatible on the manufacturers website. Which of the following is MOST likely needed to resolve the issue?
a. OS update b. Adjust jumper settings c. BIOS update d. New CMOS battery |
c. BIOS update
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A system administrator has multiple computers, of the same make and model that will remotely turn on using Wake-On-LAN (WOL). All but two systems wake correctly. Which of the following is the MOST likely problem with the two systems?
a. WOL is not enabled in the BIOS. b. The computers do not support WOL functionality. c. The network card settings in Windows are incorrect. d. Power settings are incorrect in the BIOS. |
a. WOL is not enabled in the BIOS.
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Setting an administrator password in the BIOS will accomplish which of the following?
a. Prevent a user from reading email b. Prevent a virus from infecting the BIOS c. Prevent a user from rearranging boot devices d. Prevent an outside intruder from attacking the system |
c. Prevent a user from rearranging boot devices
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A user reports that each time the computer is rebooted, the time on the taskbar resets. Which of the following is the MOST likely cause of the problem?
a. The BIOS is not properly configured. b. The CMOS battery is faulty. c. The computer has lost connection to the time server. d. The clock needs to be reset for the appropriate time zone. |
b. The CMOS battery is faulty.
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A technician takes over a new position and finds that the motherboards have been password protected. The technician is not aware of the current password. Which of the following methods would be used to reset the motherboard password?
a. Remove the RAM jumper from the motherboard b. Remove the hard drive from the motherboard c. Remove the RAM from the motherboard d. Remove the CMOS battery from the motherboard |
d. Remove the CMOS battery from the motherboard
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After cold booting a computer the system clock displays the wrong date and time. Which of the following is the MOST likely cause of this issue?
a. Hard drive is going bad. b. RAM is going bad. c. Video card is going bad. d. CMOS battery is going bad. |
d. CMOS battery is going bad.
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A technician turns on a PC and before the computer boots up, the technician is prompted for a password. The technician does not know the password. Which of the following can the technician do to allow access to the PC? (Select TWO)
a. Set the clear password jumper on the motherboard. b. Enter the BIOS setup and select the clear password setting. c. Remove the power cord from the power supply and then plug it back in. d. Power cycle the PC. e. Remove the CMOS battery for 15 minutes. |
a. Set the clear password jumper on the motherboard.
e. Remove the CMOS battery for 15 minutes. |
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A user wants to try a live version of another operating system that is on a DVD. In order to use this, the user must do which of the following?
a. Authorize the boot DVD in Windows. b. Install a live version to the hard drive first. c. Edit the boot.ini in Windows to allow the DVD to boot. d. Ensure the DVD-ROM is placed first in the boot priority. |
d. Ensure the DVD-ROM is placed first in the boot priority.
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Which of the following media has the LARGEST potential storage capacity?
a. Blu-Ray b. CD-RW c. CD-R d. DVD-RW |
a. Blu-Ray
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Which of the following storage resources gives the ability to hold the LARGEST amount of data?
a. SD card b. Blu-ray c. DLT tape d. DVD-ROM |
c. DLT tape
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Which of the following optical media has the GREATEST storage space?
a. DVD b. Hard drive c. HD-DVD d. Blu-Ray |
d. Blu-Ray
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Which of the following storage types has no movable parts?
a. DVD-RW b. Flash c. Tape d. IDE hard drive |
b. Flash
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Which of the following can be hot-swappable?
a. Hard drive b. Tape drive c. Floppy drive d. DVD-RW |
a. Hard drive
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Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor?
a. Northbridge b. BIOS c. Southbridge d. DMA controller |
c. Southbridge
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A user is unable to view any DVDs on their laptop which has a DVD-ROM drive installed. After further investigation, the technician realizes that there is not any DVD-ROM or CD-ROM available under the My Computer utility. Which of the following system utilities would MOST likely be used to identify and resolve this issue?
a. Task Manager c. DEFRAG b. Device Manager c. DEFRAG d. Event Viewer |
b. Device Manager
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After adding a new EIDE DVD-RW drive to a PC, it does not show up in POST. Which of the following should be performed FIRST?
a. Verify the jumper settings for the devices on the bus. b. Remove all devices and add one at a time. c. Replace the existing CD-ROM drive with a known good unit. d. Replace the new DVD-RW drive with a known good unit. |
a. Verify the jumper settings for the devices on the bus.
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A user installed a Blu-Ray drive in their PC. The user reports that the new drive and their existing DVD-RW drive are not operating. Which of the following needs to be replaced?
a. Power supply b. DVD-RW c. Blu-Ray drive d. Motherboard |
a. Power supply
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A disc is stuck in a DVD-ROM drive. Which of the following describes the BEST way to proceed in recovery of the media?
a. Dispose of the drive completely and replace media. b. Format the media using CDFS. c. Use a screwdriver to disassemble the drive. d. Use a paper clip to eject the tray. |
d. Use a paper clip to eject the tray.
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A technician needs to boot a PC from a CD to run diagnostics, but the PC always boots from the hard drive. Which of the following will allow the PC to boot from the CD?
a. Change the drive order sequence in the BIOS. b. Unplug the power cable from the hard drive. c. Reformat the hard drive. d. Unplug the data cable from the hard drive. |
a. Change the drive order sequence in the BIOS.
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A second optical drive has been added to the computer and needs to be referenced as the R: drive by the Microsoft Windows operating system. Which of the following places in Microsoft Windows will BEST accomplish this task?
a. Administrative Tools b. Disk Management c. Device Manager d. Event Viewer |
b. Disk Management
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A customer requires a shock resistant mass storage device in their PC. Which of the following drives should the technician install?
a. Hard disk b. Solid state c. Floppy d. Tape |
b. Solid state
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Which of the following devices has the options of: master, slave and cable select? (Select THREE).
a. CD-ROM b. Floppy drive c. Internal modem d. Hard drive e. Network card f. DVD-ROM |
a. CD-ROM
d. Hard drive f. DVD-ROM |
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A customer is trying to copy a DVD with a third-party application. The program reads the source DVD fine, but when the blank is inserted, the program continuously prompts to insert blank medi a. Which of the following are possible causes? (Select THREE).
a. A CD is inserted into the drive. b. A DVD is inserted upside down in the drive. c. The wrong DVD type is inserted into the drive. d. The drive is only a CD-RW drive. e. The program cannot copy the DVD due to copyright laws. f. There is not enough free space on the hard drive. |
a. A CD is inserted into the drive.
b. A DVD is inserted upside down in the drive. c. The wrong DVD type is inserted into the drive. |
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Which of the following is an advantage that a USB mouse has over a PS/2 mouse?
a. A USB mouse uses less power b. A USB mouse is more portable c. A USB mouse is hot swappable d. A USB mouse is more secure |
c. A USB mouse is hot swappable
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A known working PS/2 mouse is connected to the computer while it is running. The operating system does not recognize the mouse. Which of the following actions will get the mouse to function?
a. Reboot the system. b. Disconnect the cable and reconnect it. c. Install PS/2 mouse drivers. d. Replace the mouse with another known good mouse. |
a. Reboot the system.
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Which of the following is a function of the PS/2 port?
a. Connection of a gaming controller b. Connection of a keyboard or mouse c. Connection of a biometric device d. Connection of an external optical drive |
b. Connection of a keyboard or mouse
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Which of the following is a standard connector for an external SCSI device?
a. 40-pin b. 68-pin c. 72-pin d. 144-pin |
b. 68-pin
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Which of the following is commonly used for RS-232 connections?
a. PS/2 b. Parallel c. SCSI d. DB-9 |
d. DB-9
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Which of the following connectors is used for musical equipment?
a. HDMI b. MIDI c. PS/2 d. DVI |
b. MIDI
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A customer with a laptop frequently goes into the office to work. However, the laptop only has two USB ports, and they are unable to connect their keyboard, mouse, monitor and scanner at the same time. Which of the following devices would BEST address this issue?
a. Docking station b. KVM switch c. Bluetooth adapter d. IEEE 1394 cable |
a. Docking station
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Which of the following speeds is the maximum transmission rate of the USB 2.0 interface?
a. 400Mbps b. 480Mbps c. 800Mbps d. 1280Mbps |
b. 480Mbps
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Which of the following is the MAXIMUM recommended cable length for connecting USB devices?
a. 5 meters (16 feet) b. 7 meters (23 feet) c. 10 meters (33 feet) d. 15 meters (49 feet) |
a. 5 meters (16 feet)
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Which of the following adapter cards would be the FASTEST for connecting an external hard drive?
a. Wide SCSI b. FireWire 800 c. eSATA d. USB 2.0 |
c. eSATA
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After reassembling a computer, the power LED on the front of the case no longer turns on when the power button is pressed. The rest of the computer seems to be functioning normally. Which of the following should the technician do FIRST?
a. Replace the power LED. b. Verify all power plugs and connections. c. Test the power supply. d. Verify the power LED pinout. |
d. Verify the power LED pinout.
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Which of the following adapter cards is used for connecting external hard drives?
a. RAID b. PCMCIA c. eSATA d. PATA |
c. eSATA
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Which of the following is the correct connector for an internal floppy drive?
a. 50-pin SCSI b. 40-pin ribbon c. 34-pin ribbon d. 4-pin SATA |
c. 34-pin ribbon
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Which of the following is the MAXIMUM number of devices connected per IEEE 1394 controller?
a. 4 b. 63 c. 64 d. 128 |
b. 63
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Which of the following connectors allows both audio and video to pass through them?
a. HDMI b. VGA c. RGB d. DVI |
a. HDMI
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SCSI uses which of the following connector types?
a. DB-25 b. DB-9 c. RJ-45 d. RJ-11 |
a. DB-25
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Which of the following is another name for an RS-232 connection?
a. Serial b. USB c. IEEE 1394 d. Ethernet |
a. Serial
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Which of the following video connections is capable of delivering both video and audio?
a. HDMI b. VGA c. S-Video d. DVI |
a. HDMI
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A known working PS/2 mouse is connected to the computer while it is running. The operating system does not recognize the mouse. Which of the following actions will get the mouse to function?
a. Reboot the system. b. Disconnect the cable and reconnect it. c. Install PS/2 mouse drivers. d. Replace the mouse with another known good mouse. |
a. Reboot the system.
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A technician is plugging in an external HDD. Which of the following connections should the technician use to ensure the HIGHEST transfer rate?
a. USB 1.1 b. USB 2.0 c. IEEE 1394b d. eSATA |
d. eSATA
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A newly installed floppy drive activity light stays on. Which of the following is the MOST likely problem?
a. The computer does not support this type of drive. b. Connector is plugged in backwards. c. Power is plugged in backwards. d. All floppies are corrupt. |
b. Connector is plugged in backwards.
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A user states that the computer is too slow when capturing video from an HD camera. Upon inspection the technician realizes that the computer is state-of-the-art in hardware, but it is using an external legacy USB 1.1 video capture card. The camera has USB 2.0 and IEE1394b outputs. Which of the following is the BEST recommendation to increase the video capture capabilities in this situation?
a. Recommend using lower resolution in the video signal. b. Install an IEEE1394b video capture card. c. Recommend replacing the camera with a USB 1.1 connection. d. Install a USB 2.0 video capture card. |
b. Install an IEEE1394b video capture card.
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A technician plugs a USB device into the front panel of a desktop computer and nothing happens. The technician knows that plug-n-play is enabled. Which of the following BEST describes a possible cause to this issue?
a. The technician plugged a USB 2.0 device into a USB 1.1 port. b. The technician needs to reboot the computer for the device to work. c. The technician plugged a USB 1.1 device into a USB 2.0 port. d. The front panel connectors are not plugged into the motherboard. |
d. The front panel connectors are not plugged into the motherboard.
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After installing a replacement floppy disk drive, the LED on the drive stays constantly lit and the drive does not work. Which of the following is the MOST likely cause of the problem?
a. Floppy ribbon is reversed b. Floppy disk is in the drive c. Floppy ribbon is not connected d. This is normal after replacement |
a. Floppy ribbon is reversed
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Which of the following requires an adapter when connecting to a Molex connector?
a. SCSI drive b. SATA drive c. IDE CD-ROM drive d. Video card |
b. SATA drive
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A user reports that their new optical drive is not working. It opens and closes, but nothing pops-up on their screen when the user puts a disk in. The technician checked Device Manager and could not locate the drive. Which of the following is the MOST likely reason for this?
a. The drives SATA cable is not connected b. The disk is blank or scratched c. The user does not have administrator privileges d. The PSU is not providing enough power |
a. The drives SATA cable is not connected
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A technician connects an external hard drive and a mouse into a USB hub. The mouse is recognized by the operating system, but the external hard drive is not. Which of the following will allow the external USB hard drive to be recognized?
a. Replace the USB hub with an USB 2.0 hub. b. Disable the mouse in the Device Manager. c. Upgrade the cable connecting the external USB hard drive. d. Connect the USB mouse to a different port on the USB hub. |
a. Replace the USB hub with an USB 2.0 hub.
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Which of the following drive connections uses a ribbon cable with a 40-pin connector? (Select TWO).
a. SATA b. IDE c. PATA d. FDD e. SCSI |
b. IDE
c. PATA |
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Which of The following voltages are found on a 15-pin SATA power connector? (Select TWO).
a. -5v b. 3.3v c. 12v d. 24v e. 120v |
b. 3.3v
c. 12v |
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Which of the following should be performed during a hard drive replacement to BEST maintain data privacy?
a. Format the new hard drive twice prior to installation. b. Completely erase the old drive prior to disposal. c. Install antivirus software on the computer before removing the old hard drive. d. Only use FAT32 file systems when formatting the new drives. |
b. Completely erase the old drive prior to disposal.
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Which of the following is the BEST way to ensure that a hard drive is secure for disposal?
a. FDISK the drive multiple times. b. Magnetically erase the drive. c. Format the drive. d. Convert the drive to NTFS. |
b. Magnetically erase the drive.
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The most effective use of clusters on a hard drive is in which of the following file systems?
a. FAT12 b. FAT16 c. FAT32 d. NTFS |
d. NTFS
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Which of the following is the MINIMUM available hard drive space requirement for installing Windows XP Professional?
a. 1GB b. 1.5GB c. 2GB d. 2.5 GB |
b. 1.5GB
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Which of the following adapter cards would be the FASTEST for connecting an external hard drive?
a. Wide SCSI b. FireWire 800 c. eSATA d. USB 2.0 |
c. eSATA
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Which of the following adapter cards is used for connecting external hard drives?
a. RAID b. PCMCIA c. eSATA d. PATA |
c. eSATA
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Which of the following is the MAXIMUM partition size of a hard drive using the FAT32 file system in Windows XP?
a. 4GB b. 32GB c. 64GB d. 128GB |
b. 32GB
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An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive. Which of the following BEST explains why the drive light is continuously active?
a. The system has a fragmented hard drive. b. The drive interface needs to be changed. c. The user has too many documents on the hard drive. d. The system page file has an issue. |
a. The system has a fragmented hard drive.
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A user needs to transfer numerous personal financial documents from an existing hard drive to a new hard drive. Which of the following should the technician perform?
a. Copy all data over without viewing them b. Review all data and write down important account numbers in case information is lost c. Remove all financial documents since they are confidential d. Print out all personal financial documents in case information is deleted |
a. Copy all data over without viewing them
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Which of the following is the MAXIMUM number of primary partitions that can exist on a physical hard drive?
a. One b. Two c. Three d. Four |
d. Four
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A technician installs Microsoft Windows to a computer with three internal SATA hard drives and an external USB hard drive. Hard drive 1 contains the operating system. Hard drive 2 contains the user profiles. Hard drive 3 and the external USB hard drive are empty. In which of the following locations should the page file be located to maximize performance?
a. Internal SATA Hard Drive 1 b. External USB Hard Drive c. Internal SATA Hard Drive 3 d. Internal SATA Hard Drive 2 |
c. Internal SATA Hard Drive 3
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A RAID controller is required to perform which of the following?
a. Speed up the performance of a computer. b. Add a second hard drive to the computer. c. Restore data from a backed up hard drive. d. Create a striped set with two or more drives. |
d. Create a striped set with two or more drives.
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Which of the following can be hot-swappable?
a. Hard drive b. Tape drive c. Floppy drive d. DVD-RW |
a. Hard drive
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The technology built into a hard drive that allows the drive to monitor and report problems with the drive is known as:
a. Dynamic Configuration b. S.M.A.R.T c. CHKDSK d. HD INFO |
b. S.M.A.R.T
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All of the following jumper settings will allow for only one hard drive to exist on the IDE controller EXCEPT:
a. master b. primary c. no jumper d. slave |
d. slave
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A client purchased a new internal hard drive to act as a second drive on a legacy machine. When the client attempts to install the drive, the cable connector on the new drive is not compatible with the available IDE cables. It is determined that the client has purchased a SATA hard drive. Which of the following would the technician recommend as the BEST solution to this situation?
a. Have the client purchase a SATA compatible system board. b. Have the client purchase a SATA to IDE conversion kit. c. Have the client return the drive and purchase an IDE compatible drive. d. Have the client purchase a SCSI to SATA conversion kit. |
c. Have the client return the drive and purchase an IDE compatible drive.
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A technician is replacing a hard drive in a computer that contains two IDE drives. After installing the new hard drive, neither IDE drive is recognized by the system. Which of the following is MOST likely the problem?
a. Primary and secondary jumpers are incorrectly set. b. The new drive is not formatted correctly. c. Both jumpers are set for cable select. d. The drives are different sizes. |
a. Primary and secondary jumpers are incorrectly set.
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In order to ensure there is proper airflow in a new computer, which of the following should be performed?
a. Install a passive hard drive cooler. b. Unplug the redundant power cables from the motherboard. c. Install rounded IDE cables. d. Drill holes in the PC's case to create more airflow. |
c. Install rounded IDE cables.
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A user's hard drive has failed due to harsh conditions of their workplace. Which of the following hard drive types should a technician recommend?
a. SATA drive b. Solid state drive c. Hot swappable drive d. PATA drive |
b. Solid state drive
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A technician is trying to backup 5GB of data to an external hard drive formatted in FAT32. The backup keeps failing. Which of the following would BEST resolve this problem?
a. Replace the drive. b. Backup to a USB drive. c. Backup to a Blu-Ray disk. d. Reformat the drive as NTFS. |
d. Reformat the drive as NTFS.
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The technician is working on a system and has determined that the hard drive must be reimaged However, the customer wants to retain all the data. Which of the following would take the LEAST amount of time to implement?
a. Create a new partition on the hard drive, copy all data to the new partition, reimage the drive, the old data will be on the new partition and accessible. b. Install a new hard drive, slave the old drive, image the new drive, and show the customer how to access their data on the old drive. c. Upload the data to an external FTP server, reimage the drive, and then restore the data to the newly imaged drive. d. Copy data to a USB connected hard drive, reimage the drive, and then restore the data to the newly imaged drive. |
d. Copy data to a USB connected hard drive, reimage the drive, and then restore the data to the newly imaged drive.
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A user is plugging in an external IEEE 1394 hard drive into a mini IEEE 1394 port on the laptop. The user states that the hard drive is not being recognized by the operating system. Which of the following is the MOST likely cause?
a. There is not enough memory in the laptop. b. The BIOS boot order is configured incorrectly. c. The external hard drive needs to be formatted. d. The mini FireWire port does not supply power. |
b. The BIOS boot order is configured incorrectly.
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A user is experiencing slowness while opening documents from the hard drive. Which of the following tools should a technician use as a FIRST step in solving this problem?
a. Defrag b. Event Viewer c. Performance Monitor d. Regedit |
a. Defrag
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A technician wants to replace a 500GB hard drive with a 640GB hard drive in a laptop. Which of the following hard drive interfaces will the laptop MOST likely use?
a. SATA b. PATA c. IDE d. SCSI |
a. SATA
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Upon booting, the error message 'operating system not found' stops the boot process. Which of the following will correct the problem?
a. Turn off SATA support in the BIOS b. Change the hard drives from master/slave to cable select c. Install the device drivers that came with the device d. Use the FDISK command to change the partition type to extended |
b. Change the hard drives from master/slave to cable select
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A technician updates the motherboard firmware and the workstation does not indicate any hard drives in it now. Which of the following is MOST likely the problem?
a. The hard drives were not plugged back in after the firmware update. b. RAID drivers need to be updated. c. The front side bus is corrupted. d. The USB ports need to be reset. |
b. RAID drivers need to be updated.
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Which of the following is the MOST important factor when using offline files on a networked computer?
a. Proximity of the computer to the server b. Size of the computer hard drive c. Availability of either a CD-ROM or DVD-ROM on the computer d. File server operating system |
b. Size of the computer hard drive
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Which of the following is accomplished by running the disk defragmenter on a hard drive?
a. Drive is checked for errors b. Ensures that file sectors are contiguous c. Additional memory is released for use d. Master boot record is updated |
b. Ensures that file sectors are contiguous
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A technician is installing an IDE hard drive in a SATA hard drive workstation. When the computer is booted up the IDE hard drive does not show up in the operating system. Which of the following is the MOST likely cause?
a. The memory modules are incorrect. b. The hard drive is not formatted correctly. c. The primary controller BIOS setting is incorrect. d. The drivers are not installed for the hard drive. |
c. The primary controller BIOS setting is incorrect.
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A user reports that their Windows XP machine, which has a 250 GB hard drive, can only recognize 137GB during usage. Which of the following is the MOST likely problem?
a. The hard drive jumpers have not been set properly. b. Service Pack 1 has not been installed on the machine. c. Windows XP does not support hard drives larger than 137GB. d. The hard drive is defective and needs to be replaced. |
b. Service Pack 1 has not been installed on the machine.
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A technician wants to create a spanned volume on a set of hard drives. Which of the following tools will identify if the drives will support a spanned volume?
a. System Information b. Disk Management c. Device Manager d. Task Manager |
b. Disk Management
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A technician has just installed a new hard drive into a Windows Vista desktop computer. The hard drive does not appear in Windows Explorer. Which of the following should the technician perform NEXT to have the drive recognized by the system?
a. Initialize and format the hard drive through Disk Management b. Reboot the system c. Assign a drive letter to the hard drive through Disk Management d. Configure the drive in the systems CMOS program |
a. Initialize and format the hard drive through Disk Management
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A technician needs to implement a RAID 1 set on a computer. Which of the following is the MINIMUM number of hard drives that would be required?
a. 1 b. 2 c. 3 d. 5 |
b. 2
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A technician is replacing a hard drive with a new 30GB drive formatted with FAT32. While transferring a 5GB file an error appears indicating that the new drive has insufficient space for the transfer. Which of the following is the cause of the problem?
a. FAT32 cannot handle single files larger than 4GB. b. FAT32 cannot handle single files larger than 2GB. c. The old drive uses NTFS and is incompatible with the new drive. d. The file is formatted with NTFS and is incompatible with the new drive. |
a. FAT32 cannot handle single files larger than 4GB.
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A technician troubleshooting an issue over the phone determines that a home user has a faulty hard drive. The only information the home user can give is that the PC is ten years old, and the drive capacity is 40GB. Which of the following drive types should the technician bring to the service call?
a. Solid state b. USB c. SATA d. PATA |
d. PATA
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An executives laptop screen has been damaged and will not power on. Which of the following is the FASTEST way to get the executive back online?
a. Pull the hard drive and install it in a spare laptop of the same make and model. b. Replace the motherboard on the laptop. c. Build the executive a temporary laptop and attempt to repair the damaged one. d. Replace the backlight on the laptop. |
a. Pull the hard drive and install it in a spare laptop of the same make and model.
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Which of the following symptoms would indicate a power supply issue?
a. Frequent failure of hard drives b. The CD-RW takes longer to write c. The CPU is constantly over-clocking d. The wireless range is reduced |
a. Frequent failure of hard drives
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How many physical hard drives can fail in a RAID 5 array consisting of 8 physical hard drives without losing the entire RAID 5 array?
a. 0 b. 1 c. 5 d. 8 |
b. 1
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A technician attempts to install Windows XP on a new Windows Vista PC but gets an error stating that setup did not detect any valid hard disks. Which of the following is MOST likely the cause of this error?
a. The hard drive is too large for Windows XP to recognize. b. The hard drive is defective and needs to be replaced. c. The user needs to call Microsoft and verify that the Windows copy is registered with the DRM. d. Windows XP does not natively support SATA controllers. |
d. Windows XP does not natively support SATA controllers.
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Which of the following keys is used to change laptop hardware settings?
a. Function b. Shift c. Numeric d. Control |
a. Function
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A user reports that they walked away from their laptop for 30 minutes and when they came back the screen was very dim. The user tried moving the mouse and increasing the brightness setting, but neither worked. Which of the following should the technician do FIRST?
a. Plug in an external monitor to test the video card. b. Run a check disk scan to verify there is no corruption. c. Check if the laptop is now on battery power. d. Have the LCD screen replaced with a known good screen. |
c. Check if the laptop is now on battery power.
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Which of the following is feature of a Docking Station?
a. Provides additional connectivity b. Expands the laptop memory c. Provides a built in tape device d. Provides power surge protection |
a. Provides additional connectivity
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A user notices that the battery light on the laptop is flashing when the laptop is on a docking station. Which of the following should the technician perform FIRST?
a. Reseat in the docking station b. Reinstall the operating system c. Remove and reseat the battery d. Replace the laptop battery |
a. Reseat in the docking station
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A user reports their laptop has just been powered on and there is no display, but the power indicator is still on. The technician suspects that the laptop display is bad. Which of the following troubleshooting steps should be performed to confirm the display is bad?
a. Press and hold the Fn-toggle key several times. b. Change the brightness of the display to see if anything appears on the laptop. c. Plug an external monitor into the video output port, and then Fn-toggle key several times. d. Press the power button until the unit shuts down, then press and hold the Fn-toggle key as power is reapplied. |
c. Plug an external monitor into the video output port, and then Fn-toggle key several times.
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Which of the following memory slots would be used in a laptop?
a. RIMM b. SODIMM c. RAMBUS d. SIMM |
b. SODIMM
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A user is trying to use their laptop with a video projector and cannot get the projector to display the computer screen. Which of the following should the technician try FIRST?
a. Check the power cable to the projector. b. Put a new bulb in the projector. c. Replace the video cable to the projector. d. Toggle the function key for the display in the laptop keyboard. |
d. Toggle the function key for the display in the laptop keyboard.
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A user s laptop has a PATA controller. The user wishes to add a SATA hard drive for storage. Which of the following would be the BEST method to solve this issue?
a. Use an external USB enclosure. b. Change the BIOS settings to support SATA drives. c. Exchange the drive for a PATA hard drive. d. Replace the motherboard with one that supports SATA drives. |
a. Use an external USB enclosure.
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During a laptop start up, a technician is able to see the Windows splash screen as the OS loads. Shortly after reboot, the technician experiences a black screen. The technician can plug in an external monitor and the display works correctly. Which of the following is a MOST likely cause of the display issue?
a. The video card on the laptop is faulty b. There are unneeded peripherals that should be removed c. The function key needs to be pressed to toggle monitors d. The motherboard on the laptop is faulty |
c. The function key needs to be pressed to toggle monitors
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A customer with a laptop frequently goes into the office to work. However, the laptop only has two USB ports, and they are unable to connect their keyboard, mouse, monitor and scanner at the same time. Which of the following devices would BEST address this issue?
a. Docking station b. KVM switch c. Bluetooth adapter d. IEEE 1394 cable |
a. Docking station
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Which of the following should the technician verify FIRST if the customer reports that a laptop battery is not charging?
a. Remove all unneeded peripherals b. Check the power light on the AC adapter c. Swap the laptop battery for a new or refurbished battery d. Check the backlight for functionality |
b. Check the power light on the AC adapter
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A user discovers that the hard drive on their laptop has a drive lock password on it. The user would like to use the computer to access their information. Which of the following is the BEST way to gain access to the computer?
a. Contact the manufacturer to remove the password. b. Remove the drive and install it in another computer. c. Use a boot disk to access the information. d. Format the hard drive and reinstall the operating system. |
a. Contact the manufacturer to remove the password.
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When installing a wireless keyboard and mouse, which of the following should be installed in the laptop?
a. Digitizer b. Infrared c. Ethernet d. Bluetooth |
d. Bluetooth
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A user states that their laptop is not working. A technician determines the laptop is booting. But there is no image on the LCD Next, the technician plugs an external monitor into the laptop and it functions correctly. Which of the following should the technician do NEXT in troubleshooting this issue?
a. Reload the LCD drivers. b. Check the alternate display switch. c. Replace the LCD. d. Check the back light is functioning correctly. |
b. Check the alternate display switch.
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Which of the following is the recommended method for cleaning the screen of a computer monitor or laptop screen?
a. Water with a paper towel b. Water with mild detergent and a paper towel c. Dry lint-free cloth d. Rubbing alcohol with a tissue |
c. Dry lint-free cloth
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A user reports that video is not displayed when their laptop is powered on. Which of the following should be performed after verifying the power and charging indicators are lit?
a. Attach an external monitor and check for video. b. Replace the BIOS battery. c. Verify the AC adapter is a known good adapter. d. Replace the power switch. |
a. Attach an external monitor and check for video.
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A user has a docking station at work, but now wants to take their laptop home. Which of the following features would a technician use to allow this?
a. Remote Access b. Hardware Profiles c. Advanced Power Management d. Device Manager |
b. Hardware Profiles
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Why would the display dim on a laptop when the power supply from the electrical outlet is disconnected?
a. The laptop displays require a 60 hertz alternating power source. b. Incorrect security settings on the laptop. c. The power management settings on the laptop. d. The laptop cannot use full brightness on battery power. |
c. The power management settings on the laptop.
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Which of the following bus slots is in a laptop?
a. AGP b. PCMCIA c. PCI d. AMR |
b. PCMCIA
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A laptop docking station will enable a user to do which of the following?
a. Simultaneously connect to multiple network subnets b. Provide an additional layer of security for the laptop c. Connect and use multiple peripherals from one device d. Add additional RAM to a laptop that might not have available slots |
c. Connect and use multiple peripherals from one device
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Which of the following is a common location of the CMOS battery in a laptop?
a. Under the keyboard b. Behind the removable hard drive c. Under the removable CD drive d. Behind the laptop battery |
a. Under the keyboard
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A user states that when they open their laptop it takes a long time to come out of standby. Which of the following is MOST likely the problem?
a. The lid switch is stuck. b. The battery is failing. c. The backlight is failing. d. Inverter board is failing. |
a. The lid switch is stuck.
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A technician is implementing BitLocker on a client's laptop for traveling purposes. Which of the following should be performed before implementing BitLocker?
a. Convert the file system to NTFS b. Disable UAC c. Enable TPM in the BIOS d. Defragment the hard drive |
c. Enable TPM in the BIOS
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A customer's laptop display panel assembly had just been replaced. The customer notices that the wireless network adapter is enabled but detecting a weak signal. Which of the following is the MOST likely cause?
a. The wireless card needs to be replaced. b. The antenna wires are not connected properly. c. The wireless drivers need to be updated. d. The display panel is defective. |
b. The antenna wires are not connected properly.
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A customer states their LCD in their laptop is getting darker the more they use it. The customer has maximized the brightness of the LCD with the function keys. Which of the following would be the NEXT logical solution?
a. Check and replace the backlight. b. Check and replace the video memory. c. Check and replace the inverter. d. Replace the LCD in the laptop. |
a. Check and replace the backlight.
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A laptop with a soldered DC jack will only charge the battery when the output cord from the AC adapter is held at a certain angle. Which of the following should the technician inspect FIRST?
a. Inverter b. Motherboard c. Main battery d. BIOS settings |
b. Motherboard
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A laptop display is not working. The technician connects the laptop to an external monitor and it displays fine. The technician opens the laptop and checks the physical connector from the display to the motherboard and it appears connected and undamaged. Which of the following is the MOST likely problem?
a. The LCD inverter is faulty. b. The video adapter is faulty. c. The LCD converter is faulty. d. The LCD lamp needs to be replaced. |
a. The LCD inverter is faulty.
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A customer wants to have a technician increase the amount of RAM in the laptop. Which of the following should the technician do FIRST before adding more memory?
a. Check for available hard drive space b. Check the laptop documentation c. Open the case to check for an available slot d. Check the operating system on the computer |
b. Check the laptop documentation
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A user's laptop fan is making an unusually high pitched noise. The FIRST step would be to:
a. Contact the manufacturer's technical support. b. Remove the bottom of the laptop to view the fan. c. Blow compressed air through the fan slot out of the computer. d. Replace the fan |
c. Blow compressed air through the fan slot out of the computer.
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The user reports when a laptop's power button is pushed there is no response. The FIRST step to address the issue would be which of the following?
a. Reseat the memory b. Plug in the external power supply c. Replace the battery d. Close the lid and reopen it |
b. Plug in the external power supply
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A technician needs to upgrade memory on a laptop with one available memory slot. The type and amount of memory has been confirmed to be correct. Once the new memory is added, the BIOS reports the original memory size. Which of the following is the NEXT step to perform?
a. Replace all of the laptops memory. b. Reseat the laptop memory. c. Perform a Windows Update. d. Replace the motherboard. |
b. Reseat the laptop memory.
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A laptop LCD screen needs to be replaced. Which of the following tools would be BEST used to open the case?
a. Flathead screwdriver b. Plastic shim c. Metal shim d. Pliers |
b. Plastic shim
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A laptop is received for repair indicating that the screen is very dim. The technician has confirmed that it is a hardware issue. Which of the following parts should be replaced FIRST?
a. The display harness b. The LCD inverter c. The LCD panel d. The video adapter |
b. The LCD inverter
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A laptops LCD is getting scratched by the keyboard when the lid is closed. Which of the following would MOST likely prevent the LCD screen from being damaged further?
a. Replacement of the keyboard b. Replacement of the rubber bumpers c. Replacement of the LCD hinges d. Replacement of the LCD panel |
b. Replacement of the rubber bumpers
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Company policy does not allow users to use dial-up connections. A new shipment of laptops contains built-in modems. Which of the following is the BEST way for the technician to setup the laptop to prevent the use of the modem?
a. Use Device Manager to disable the modem b. Delete the modem under Phone and Modems in the Control Panel c. Remove the dial-up networking option in Network Connections d. Change the local area code to 555 in Modem properties |
a. Use Device Manager to disable the modem
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A laptop is going into standby mode unexpectedly. Which of the following hardware components is MOST likely causing the issue?
a. Hard drive b. IDE controller c. LCD cutoff switch d. Video card |
c. LCD cutoff switch
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A user reports that when typing on the laptop keyboard, the mouse pointer scrolls across the screen. Which of the following would MOST likely resolve this issue?
a. Reboot the laptop b. Use an external monitor c. Disable the touchpad d. Plug in an external mouse |
c. Disable the touchpad
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An executives laptop screen has been damaged and will not power on. Which of the following is the FASTEST way to get the executive back online?
a. Pull the hard drive and install it in a spare laptop of the same make and model. b. Replace the motherboard on the laptop. c. Build the executive a temporary laptop and attempt to repair the damaged one. d. Replace the backlight on the laptop. |
a. Pull the hard drive and install it in a spare laptop of the same make and model.
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A user reports that a newly issued smartcard does not work in their laptop, but the technicians smartcard works without any issues. Which of the following would MOST likely resolve the issue?
a. Upgrade the smartcard readers firmware. b. Reinstall the operating system. c. Perform a flash BIOS upgrade. d. Replace the smartcard reader. |
a. Upgrade the smartcard readers firmware.
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A user states that the LCD display on their laptop has intermittent lines on the screen. The technician notices that when the display panel is moved, the line appears and then disappears. Which of the following is the MOST likely cause?
a. The hinge on the display panel is damaged. b. The display cable is loose or damaged. c. The display panel is defective. d. The video controller on the system board is defective. |
b. The display cable is loose or damaged.
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Which of the following should a technician do before sending a users laptop to a manufacturers repair center?
a. Remove the hard drive b. Remove the LCD c. Remove the Wi-Fi card d. Clean it thoroughly |
a. Remove the hard drive
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Which of the following will fix a laptop with dark irregular lines that run the width of the display in all video modes?
a. Perform a System Restore b. Replace the video capture card c. Change the resolution to 800 x 600 d. Replace the LCD |
d. Replace the LCD
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Which of the following laptop components are FRUs? (Select TWO).
a. Hard drive b. Sound card c. Modem d. Memory e. Video card |
a. Hard drive
d. Memory |
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After a video card upgrade nothing is displayed on the LCD screen. Which of the following is the MOST likely cause of the problem?
a. The new video card has to be first installed using the Services MMC. b. The onboard video of the motherboard is still enabled in the BIOS. c. New video cards require new monitors as their resolutions do not match d. The new video card has to be enabled by a DIP switch on the motherboard. |
b. The onboard video of the motherboard is still enabled in the BIOS.
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Which of the following should the technician do FIRST when replacing a motherboard?
a. Use a benchmarking tool b. Use anti-state wrist band c. Remove the CPU d. Remove the power supply |
b. Use anti-state wrist band
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The user reports that a computer will not turn on after a new motherboard, processor and HDD were installed. After inspection, power is getting to the computer but it does not POST. Which of the following is the MOST likely cause for this issue?
a. The motherboard is loose. b. The hard disk drive is not seated properly. c. The processor is installed incorrectly. d. The motherboard is grounding out on one of the standoffs. |
c. The processor is installed incorrectly
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A technician installs a new graphics card on the motherboard of a computer. After powering on the computer there is no video display. Which of the following would be the FIRST step the technician should take to resolve this issue?
a. Call other technicians until someone has the correct solution b. Remove the new graphics card and reseat it c. Search the Internet for possible causes and solutions to the issue d. Update the bios firmware of the motherboard |
b. Remove the new graphics card and reseat it
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A technician is replacing a processor that is attached perpendicular to the motherboard. Which of the following processor types is needed?
a. Ball grid array processor b. Socket processor c. Pin grid array processor d. Slot 1 processor |
d. Slot 1 processor
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When can a 24-pin cable from a power supply be used on a 20-pin connection on a motherboard?
a. When the 24-pin connector is not adjustable b. When the connector is compatible with the motherboard c. When the connector is rotated 180 degrees before insertion d. When the remaining 4-pms are shorted |
b. When the connector is compatible with the motherboard
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A laptop with a soldered DC jack will only charge the battery when the output cord from the AC adapter is held at a certain angle. Which of the following should the technician inspect FIRST?
a. Inverter b. Motherboard c. Main battery d. BIOS settings |
b. Motherboard
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A technician has installed front panel USB ports and now they are not functioning property, however, the ports located on the rear of the motherboard are functioning properly. Which of the following would be the FIRST step to take?
a. Check the Device Manager for any alerts or question marks over USB related devices b. Check the USB rear panel header pin outs, and ensure that the ports are wired per the manufacturer's instructions c. Ensure that the devices being plugged in are not drawing too much power from the USB ports d. Test the voltage output of each USB port with a multimeter and compare front and rear USB ports |
a. Check the Device Manager for any alerts or question marks over USB related devices
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A technician is replacing a processor that is attached parallel to the motherboard. Which of the following processor types is needed?
a. Pin grid array processor b. Slot 2 processor c. Socket to slot adapter d. Slot 1 processor |
b. Slot 2 processor
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A technician is replacing a motherboard in a laptop. After completing the install, the laptop shuts down after a few seconds of being on. Which of the following is the causing the laptop to shutdown?
a. Keyboard is not plugged in. b. CPU is not locked into the socket. c. LCD is not plugged in. d. RAM is faulty. |
b. CPU is not locked into the socket.
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A user reports that after working for a while with their PC, the computer reboots without warning. The technician has ruled out a virus infection, and when examining the motherboard discovers that some of the capacitors look distended and out of shape. Which of the following should the technician do to fix the users PC?
a. Reconfigure the BIOS settings b. Replace the motherboard c. Replace the hard drive d. Remove and replace the affected capacitors |
b. Replace the motherboard
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Which of the following is a valid motherboard memory slot type?
a. DIMM b. AGP c. CMOS d. PCI |
a. DIMM
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Which of the following controls the connections between the processor and the AGP slot on a motherboard?
a. Memory b. Chipset c. Power supply d. System bus |
b. Chipset
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A technician is replacing a motherboard in a users desktop PC. Which of the following tools should be used before replacing the new motherboard?
a. Power supply tester b. BIOS update disk c. Loopback plug d. Wire tester |
a. Power supply tester
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A user reports that after working for a while with their PC, the computer reboots without warning. The technician has ruled out a virus infection, and when examining the motherboard discovers that some of the capacitors look distended and out of shape. Which of the following should the technician do to fix the users PC?
a. Reconfigure the BIOS settings b. Replace the motherboard c. Replace the hard drive d. Remove and replace the affected capacitors |
b. Replace the motherboard
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Which of the following will happen if 333MHz memory is inserted into a motherboard that supports 400MHz memory?
a. The motherboard will be damaged and not work. b. The motherboard will use the lower 333MHz speed. c. The CPU will be damaged. d. The motherboard will use the faster 400MHz speed |
b. The motherboard will use the lower 333MHz speed.
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A technician takes over a new position and finds that the motherboards have been password protected. The technician is not aware of the current password. Which of the following methods would be used to reset the motherboard password?
a. Remove the RAM jumper from the motherboard b. Remove the hard drive from the motherboard c. Remove the RAM from the motherboard d. Remove the CMOS battery from the motherboard |
d. Remove the CMOS battery from the motherboard
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Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor?
a. Northbridge b. BIOS c. Southbridge d. DMA controller |
c. Southbridge
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Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor?
a. Northbridge b. DMA controller c. CMOS d. Southbridge |
a. Northbridge
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Which of the following is the chipset used by the CPU to communicate with the system memory?
a. VLBUS b. ASIC c. Southbridge d. Northbridge |
d. Northbridge
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A customer states their computer was fine until yesterday when they heard a pop noise and the computer stopped working. Which of the following components should the technician test FIRST?
a. Main system board b. Processor c. Hard disk drive d. Power supply |
d. Power supply
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When can a 24-pin cable from a power supply be used on a 20-pin connection on a motherboard?
a. When the 24-pin connector is not adjustable b. When the connector is compatible with the motherboard c. When the connector is rotated 180 degrees before insertion d. When the remaining 4-pms are shorted |
b. When the connector is compatible with the motherboard
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Which of the following tools would be BEST to use when testing the voltage output of a power supply?
a. Cable tester b. Extension magnet c. Loopback plugs d. Multimeter |
d. Multimeter
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Which of the following tools would be MOST helpful in troubleshooting a faulty power supply?
a. Multimeter b. Cable certifier c. Patch cord d. Loopback plugs |
a. Multimeter
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Which of the following multimeter modes would be used to MOST accurately test the functionality of the black and red wires on a Molex connector of an in use power supply?
a. Voltage b. Continuity c. Resistance d. Calibrate |
a. Voltage
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A technician is troubleshooting problems with a hard drive. After checking the drive in another computer and finding no issues, the technician takes voltage readings on the Molex connector from the power supply. Which of the following represents the readings the technician should find?
a. -5V and +12V b. +3.3V and -5V c. +3.3V and +12V d. +5V and +12V |
d. +5V and +12V
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A new computer has an odor near the power supply when turned on. Which of the following should be done?
a. Use compressed air to flush the odor. b. Replace the power supply. c. Run the computer for 48 hours and disregard if odor goes away. d. Immediately unplug the computer and contact the manufacturers technical support. |
c. Run the computer for 48 hours and disregard if odor goes away.
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A technician has just replaced the motherboard in a desktop computer. The user of the computer reports that their system now reboots periodically. Which of the following can the technician do to correct the rebooting problem?
a. Update the motherboards firmware b. Add more RAM c. Upgrade the power supply d. Change the voltage jumpers on the motherboard |
c. Upgrade the power supply
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A user installed a Blu-Ray drive in their PC. The user reports that the new drive and their existing DVD-RW drive are not operating. Which of the following needs to be replaced?
a. Power supply b. DVD-RW c. Blu-Ray drive d. Motherboard |
a. Power supply
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Which of the following symptoms would indicate a power supply issue?
a. Frequent failure of hard drives b. The CD-RW takes longer to write c. The CPU is constantly over-clocking d. The wireless range is reduced |
a. Frequent failure of hard drives
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Which of the following is a recommended power rating for a desktop PC power supply running office applications?
a. 12 Volts b. 120 Volts c. 400 Watts d. 1800 Watts |
c. 400 Watts
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A technician suspects that a power supply may be failing in a computer. Which of the following are the standard voltages for a SATA connection on an ATX power supply?
a. -3.3v, 5v, 12v b. 3.3v, -5v, -12v c. 3.3v, 5v, 12v d. -5v, 5v, 12v |
c. 3.3v, 5v, 12v
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A user is reporting that their computer is making strange noises and randomly powers off. Which of the following tools would MOST likely be used to troubleshoot this problem?
a. POST diagnostic card b. Power supply tester c. Loop back plug d. Cable tester |
b. Power supply tester
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Which of the following tools can a field technician use to test a faulty power supply?
a. Loop back plug b. Cable tester c. Extension magnet d. Multimeter |
d. Multimeter
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Which of the following tools is BEST used to measure voltage and amperage from a power source?
a. Loopback Plug b. Multimeter c. Power Supply Tester d. Extension Magnet |
b. Multimeter
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A user reports a loud noise from their desktop PC. Which of the following would be suspected as a source? (Select TWO).
a. USB thumb drive b. Cooling fan c. CMOS battery d. Power supply e. Motherboard |
b. Cooling fan
d. Power supply |
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80mm and 120mm are common sizes for which of the following PC components?
a. Processors b. Case fans c. Heat sinks d. Video cards |
b. Case fans
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Which of the following is the MOST common way to cool a CPU?
a. Water cooling b. Heat sink c. Case fan d. Air conditioning |
b. Heat sink
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Which of the following describes a Quad Core processor?
a. A CPU with four direct channels to the FSB. b. Four CPU cores operating off one CPU package. c. A PC with four unique processors. d. A CPU with four cache memory locations. |
b. Four CPU cores operating off one CPU package.
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Which of the following BEST explains the concept of hyperthreading?
a. Allows two program threads to be stored in memory simultaneously b. Allows one program thread to be processed by more than one processor simultaneously c. Allows two program threads to be processed by a single processor simultaneously d. Allows one program thread to be stored in memory faster than another program thread |
c. Allows two program threads to be processed by a single processor simultaneously
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Which of the following is an advantage of a 64-bit processor versus a 32-bit processor?
a. The ability to access memory beyond 2GB b. Lower power requirements for hard drive interfaces c. The ability to access virtual memory d. A wider data path to handle program execution |
d. A wider data path to handle program execution
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Which of the following processor types is manufactured by AMD?
a. Celeron b. Athlon c. Pentium d. Core 2 Quad |
b. Athlon
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Which of the following is a unique characteristic of a dual-core processor vs. a single-core processor?
a. A dual-core processor uses higher voltage than a single-core processor. b. A dual-core processor has several unique cores, with the same cache, on two different chips. c. A dual-core processor has two cores, with separate caches, on the same physical chip. d. A dual-core processor requires more RAM to function than a single-core processor. |
c. A dual-core processor has two cores, with separate caches, on the same physical chip.
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Hyperthreading technology:
a. only works on computer systems with multiple core CPUs. b. enables a processor to work with two independent computer instructions at once. c. enables two independent processors to work on the same task, simultaneously. d. allows a computer program to work on multiple tasks simultaneously. |
b. enables a processor to work with two independent computer instructions at once.
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Which of the following is the purpose of thermal compound?
a. To facilitate the transfer of heat from the CPU to the heat sink b. To facilitate the adhesion of the CPU to the heat sink c. To facilitate the reduction of heat to the heat sink d. To assist in insulating the CPU from electrical damage |
a. To facilitate the transfer of heat from the CPU to the heat sink
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Which of the following will dissipate heat MOST efficiently?
a. CPU fan b. Liquid cooling systems c. Heat sink d. Power supply |
b. Liquid cooling systems
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Which of the following differentiates between passive and active cooling?
a. Active cooling allows heat to be transferred to a heat sink and distributed in a radiant fashion. b. Passive cooling allows heat to be radiated away from the CPU by dispersion. c. Active cooling does not require a thermal compound to sit between the CPU and the heat sink. d. Passive cooling occurs when cool air or a liquid medium is passed across a surface of the CPU. |
b. Passive cooling allows heat to be radiated away from the CPU by dispersion.
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Which of the following is the difference between the clock speed and the bus speed of a CPU?
a. The bus speed is the speed of the CPU before incorporating the internal clock multiplier. b. The clock speed is the internal speed of the CPU. c. The clock speed is the external speed of the CPU, which matches the bus speed of the computer. d. The clock speed of the CPU matches the speed of the RAM. |
b. The clock speed is the internal speed of the CPU.
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Which of the following memory types is the MOST current?
a. DDR b. RAMBUS c. DRAM d. SDRAM |
a. DDR
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Which of the following memory types will fit in a 168-pin DIMM slot?
a. DDR b. DRAM c. SDRAM d. RAMBUS |
c. SDRAM
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Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor?
a. Northbridge b. DMA controller c. CMOS d. Southbridge |
a. Northbridge
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Which of the following RAM amounts is the MINUMUM system requirement for Windows XP 32-bit?
a. 32MB b. 64MB c. 128MB d. 256MB |
b. 64MB
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Which of the following RAM types is used to resolve certain memory errors?
a. Non-ECC b. Non-parity c. ECC d. Parity |
c. ECC
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Which of the following RAM types does a laptop use?
a. SODIMM b. DIMM c. RIMM d. SIMM |
a. SODIMM
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Which of the following is the MAXIMUM supported amount of RAM for Windows XP Home?
a. 1024MB b. 2GB c. 32GB d. 4GB |
d. 4GB
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Which of the following occurs during POST?
a. OS loads b. Safe Mode starts c. RAM check d. MBR check |
c. RAM check
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A technician has replaced a memory stick in a computer. After the operating system starts to boot, the computer displays a BSOD. Which of the following is the MOST likely cause?
a. The chipset firmware needs to be updated b. The motherboard has failed c. The hard drive has failed d. The memory is not seated properly |
d. The memory is not seated properly
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Which of the following are speeds supported by PC3200 memory?
a. 400MHz, 333MHz, and 266MHz b. 533MHz, 400MHz, and 333MHz c. 800MHz, 400MHz, and 200MHz d. 600MHz, 250MHz, and 100MHz |
a. 400MHz, 333MHz, and 266MHz
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Which of the following is an example of DDR2 RAM?
a. PC100 b. PC2700 c. PC6400 d. PC10666 |
c. PC6400
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Which of the following is a valid motherboard memory slot type?
a. DIMM b. AGP c. CMOS d. PCI |
a. DIMM
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Which of the following is a user replaceable memory in a computer system?
a. SRAM b. CMOS c. ROM d. DRAM |
d. DRAM
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PC2700 memory runs at which of the following clock speeds?
a. 270MHz b. 333MHz c. 400MHz d. 566MHz |
b. 333MHz
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Which of the following memory modules uses a 240-pin connector?
a. DDR b. SIMM c. DDR2 d. RAMBUS |
c. DDR2
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Which of the following memory types is the MOST current?
a. DDR b. RAMBUS c. DRAM d. SDRAM |
a. DDR
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A workstation that is reporting memory errors that started when a memory upgrade was completed which of the following is the MOST likely cause of the errors?
a. The new memory was installed in the second bank and runs at a lower speed than bank one b. A different brand of memory was installed in bank two. c. The memory stick was larger than the memory stick already installed. d. The memory stick installed in bank two was smaller than the memory stick in bank one. |
a. The new memory was installed in the second bank and runs at a lower speed than bank one
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A new computer does not boot after installing a pair of memory modules. Which of the following is MOST likely the reason the computer will not boot?
a. The BIOS needs to be updated b. The memory is defective c. The incorrect memory is installed d. The RAID configuration is incorrect |
c. The incorrect memory is installed
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Which of the following would a technician install if the motherboard supported a maximum bus speed of 400MHz and the user wanted the memory to run at the maximum bus speed within the manufacturer's specifications?
a. PCI600 b. PC2100 c. PC2700 d. PC3200 |
d. PC3200
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A customer wants to have a technician increase the amount of RAM in the laptop. Which of the following should the technician do FIRST before adding more memory?
a. Check for available hard drive space b. Check the laptop documentation c. Open the case to check for an available slot d. Check the operating system on the computer |
b. Check the laptop documentation
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A user states that their monitor is suddenly displaying garbled images, strange colors, and leaving cursor trails. The technician determines that the system is using an onboard graphics controller. Which of the following is the MOST likely cause of the display problem?
a. Defective power supply b. Fragmented hard drive c. Outdated firmware d. Defective RAM |
d. Defective RAM
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A technician discovers that RAM modules are overheating. Which of following is best practice in this situation?
a. Install heatsinks on the RAM modules. b. Install additional CPU fans. c. Replace the RAM slots. d. Install a heatsink on the chipset driver. |
a. Install heatsinks on the RAM modules.
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A technician confirms a memory read error in Windows XP. Which of the following should the technician do to resolve the problem?
a. Replace the hard drive. b. Change the memory settings in the BIOS. c. Reseat or replace RAM modules. d. Swap the video card with another video card. |
c. Reseat or replace RAM modules.
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A technician needs to add additional RAM to a computer containing PC2700 RAM. The technician does not have any PC2700 RAM available. Which of the following is the BEST option to complete the task?
a. Install 200MHz RAM b. Install 266MHz RAM c. Install 400MHz RAM d. Install 533MHz RAM |
c. Install 400MHz RAM
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A technician needs to replace the RAM in a desktop computer. The existing RAM is PC2700 and the technician does not have any RAM with that specification. Which of the following RAM types would be the BEST option to use?
a. PC2100 b. PC3200 c. PC4200 d. PC5400 |
b. PC3200
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