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18 Cards in this Set
- Front
- Back
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two leadership types |
designated:appointed or elected emergernt: informal leader |
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3 leadership styles |
autocratic: dictator democratic:sharing decision making laissez faire:complete freedom |
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power types |
reward: ability to give followers what they want and need punishment:ability to withhold from followers |
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why we study communications |
employment empowerment |
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5 stages of relational development |
initiating experimenting intensifying integrating bonding |
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5 stages relational deteriation |
differentiating circumscribing stagnating avoiding terminating |
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self disclosure |
sharing biographical data, personal ideas and feeling that are unknown to the other person |
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feedback |
verbal and physical responses to people and/or their messages within their relationship |
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johari window |
tool for examining the relationship between self disclosure and feed back |
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5 conflict management types |
competing collabrating avoiding compromising accommodating |
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group communication |
all the verbal and nonverbal messages shared with or among members of the group |
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5 characteristics of a healthy group****** |
ethical group independent develop and abide by productive norms accountable synergetic |
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5 stages of group development |
forming storming norming performing adjourning |
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persuasion |
the action or fact of persuading someone to do or believe something |
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3 methods of persuasion |
ethos-charaacter pathos- emotion logos-logical |
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maslow's hierarchy of needs |
self actualization esteem love/belonging saftey physiological |
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social judgement theory |
perception and evaluation of an idea by comparing it with current attitudes |
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4 types of listening |
inactive: hear the words but your mind is wandering selective: only hear what you want to hear active: listen closely and intent |
