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131 Cards in this Set
- Front
- Back
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The type of speaking when the speaker endeavors to share information in which the audience has interest is known as: |
informative |
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An organized presentation of factual information is a |
report |
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In preparation of a presentation one must focus a key idea or ideas by way of a |
thesis statement |
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No matter what kind of speech, the presenter must consider |
the audience, the location, and the technology |
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A sense of self-worth and recognition is known as |
personal esteem |
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Something worded in a "same statement" format is known as |
parallel structure |
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The method of smoothly indicating relationships between thoughts or ideas and that leads the audience to the next point is known as |
transitioning |
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A model is a |
three-dimensional representation |
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The discussion of an issue through the consideration of opposing arguments |
debate |
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A statement to be argument is a |
proposition |
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A debate has two sides these are |
affirmative and negative |
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A "clustering list" (also known as mind mapping is |
a tool for focusing your presentation |
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Asking yourself questions about the audience, the background of individual audience members, and audience characteristics is called |
audience analysis |
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A mock up is |
simulated or non-functioning device |
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The closest characterization describing "narration" is |
storytelling |
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The type of speaking when the speaker tries to change listeners' thinking or urge some kind of action |
logical |
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A claim that something is true is known as a |
assertion |
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Speakers use three strategies to achieve a purpose in persuasive presentations including all the following except |
friendly appeal |
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Technology allows for the collection of records, indexing them, and retrieving them in what is known as a |
database |
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An organization style that explains a problem, describes its effect, and a presents a solution is known as |
problem-solution organization |
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Sources for information when research include |
those from your head, the library, trusted online sources |
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A cut away is a |
figure with removable parts |
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A speech that serves to refute or disprove the other side's argument is |
rebuttal |
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The type of speaking when the speaker is invited to share humorous stories or provide remarks commemorating a person or event. |
entertainment |
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An organizational style that arranges material by date, from the past to present to future, or reverse is known as |
chronological structure |
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Most speakers have |
three to five major points |
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Using someone else's exact words is known as |
quoting |
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The delivery of "how to" information in the form of instructions, explanations, or demonstrations is a |
training |
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A logically planned presentation in support of one's view of a presentation is an |
constructive argument |
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Types of information gained though communication include all the following except |
opinion |
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The best way to collect information during the research process is to |
take detailed notes |
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the distinctive quality and tone that makes a voice unique is known as |
timbre |
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The mental process of converting sound into meaning is considered |
decoding |
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An attempt to hide one's eyes can be considered a |
covert body movement |
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Firm convictions about something is called |
beliefs |
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Conclusions reached when individuals take for granted that others perceive things in the same way |
assumptions |
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Ideals or views held dear are known as |
values |
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The statement "this meal was not worth the expense" can be described as |
judgmental language |
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Personal space |
is a term for the invisible boundaries within which most others are not welcome. |
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Clues to meaning revealed by the tone of voice, volume, rate of speaking, pauses, and so on are considered |
paralanguage |
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When our brains focus on the meaning of sounds |
listening |
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The source of verbal or nonverbal message |
sender |
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A Mixed |
A message is when the words say one thing and the voice indicates another |
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Putting words into sound waves |
speech |
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The loudness of speech is known as |
volume |
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clues to meaning revealed by the tone of voice, volume, rate of speaking, pauses, etc. |
paralanguage |
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Stating things in the fashion of good and bad, correct or incorrect, beautiful or plain, etc. |
judgmental language |
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the process of making sense of the world through the use of your senses to observe and be aware of your surroundings |
perception |
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Non verbal channels include |
choice of clothing, posture, personal space |
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The term _______ is how one sees and thinks about oneself |
self image |
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A means of sending or receiving messages |
channel |
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We read people by |
listening to how something is said, watching for eye contact, matching words and voice to nonverbal clues |
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The ability to perceive the point of view and sense the feelings of another person is known as |
empathy |
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Possibly one of the most important aspects of communication, the one we use most of |
listening |
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Easily noticed actions are known as |
overt body movements |
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One of the most important effective communication processis |
thinking |
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Speech tics and "word whiskers" are |
sounds to fill up silence, dysfunctional communications, habits |
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Words are |
symbols |
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Non-verbal clues include |
physical tensions, direct eye contact, frowns |
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Which perception factors affect the way you speak |
how you see yourself, how you are seen by others, how you feel |
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Movements that one makes purposely and consciously make are known as |
voluntary movements |
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Statements of opinion that draw conclusions through reasoning are known as |
inferential language |
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So-called "rings of communication" include |
deep personal sharing, business sharing, casual sharing |
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feelings attached to words due to personal experiences |
connotations |
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casual conversation about current events would be considered as |
small talk |
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generally agreed upon definitions of words and phrases |
denotations |
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Easily noticed actions are known as |
overt body movements |
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Statements that can be verified based on observation |
reporting language |
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Restating what someone said by saying it in your own words |
paraphrasing |
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The speed of speech is |
rate |
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The things that words specifically refer to are |
referents |
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The key components of the ear include |
drum, anvil, saddle |
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We all have our own notion of _____ within which we feel comfortable standing and conversing with new colleagues |
social distance |
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Not speaking clearly is an error of |
articulation |
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More than ___ percent of an individuals time is spent listening |
55 |
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The ability to perceive the point of view and sense te feelings of another person is known as |
empathy |
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Barriers to listening include |
cannot hear, cannot understand, do not understand |
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Nerves sometimes cause an increase in pitch and the best way to control that is to |
take a couple of deep breaths |
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the process of listening includes |
decoding, comprehension, deciding, feedback |
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When one is more interested in the person speaking than with the message can be described as |
empathetic listening |
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The precision in using the tongue and jaw in speaking clearly is known as |
diction |
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A type of meeting called by a leader to provide information to others is known as a |
one-way |
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When one responds in a weak and low energy way is known as a |
passive response |
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The nervousness one feels before - and sometimes during - an appearance before an audience |
stage flight |
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Roles assumed by group members that serve to move the task along and get the job done |
task-oriented |
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The smallest unit of communication is made up of a group of two and is known as a |
dyad |
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Tired over-used common expressions are known as |
clichés |
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A planned list of items to be covered |
agenda |
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Should you want to get information in a conversational way, it is best to ask open-ended ____ questions |
nondirective |
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Common expressions (according to the text) that spakers use unintentionally in conversation |
word-whiskers |
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Most companies have regularly scheduled interview assessments of employees called |
evaluations |
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Roles assumed by group members that serve to smoothe interactions and maintain relationships |
process oriented roles |
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An issue or question that is under discussion |
motion |
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Action group meetings are held for the purspose of |
achieving a goal, address an issue, brainstorm ideas, |
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The stages of conflict include |
taking sides, constructive threats, scorekeeping |
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The best way to control fears in advance of a presentation is to |
don't talk about them |
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One way to confirm understanding is to |
paraphrase by restating |
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There are many kinds of reactions and those that are forceful and harsh are known as |
aggressive |
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An ____ communicates preferences and feelings in a firm, positive way |
assertive response |
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Conditions needed for communication success include |
being open, willing to listen |
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When on the job, employees should seek out |
mentors |
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Personal assets include all except |
tenacious, dedicated, helpful, and poised |
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The way group members function together and interact with each other to make decisions or reach goals |
dynamics |
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The general terms that broadly defines the wide variety of rears associated with communication |
communication apprehension |
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A common way to degrade individual self-esteem is to |
talk about negatives |
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Instead of taking criticism personally one should |
find a learning opportunity, respond positively, listen carefully |
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An individual's set of needs that are different from those of the group and its goals |
hidden agenda |
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A term defining the inborn survival instinct in all humans |
fight or flight |
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Nerves causes blood to flow away from the digestive tract resulting in what isknown as |
butterflies |
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People who are well balanced make statements that are |
positive, assertive, confident |
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A harmonious agreement of all group members |
consensus |
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Style in which the leader exerts high control, makes decisions, and tells others what to do |
autocratic |
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Speaking in public is a challenge because people |
do it infrequently, do not plan carefully, do not practice |
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The most important skills needed in the development of interpersonal relationships are known as |
interpersonal |
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A bodily system that releases chemicals to stimulate nervous and muscular systems |
adrenal system |
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Psychological factors that contribute to stage fright include |
worry |
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A clash of differing attitudes, behaviors, goals, or needs can result in |
conflict |
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A set of rules and practices used by large groups to maintain order during meetings |
parliamentary procedure |
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Workplace norms of behavior that all employees are expected to follow are known as |
protocols |
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Appropriate and accepted social behavior is known as |
etiquette |
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A type of meeting called by a leader to provide information to others is known as a |
one-way |
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Roles assumed by group members that serve to move the task along and get the job done |
task-oriented |
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Individual might be troubled by ___ if someone attacks their abilities |
ego conflicts |
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The words who, what where, and why are considered ____ words |
journalistic |
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The internal sensations of stage fright can be used positively through the ___ built up in the process |
energy potential |
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Preparation for a presentation includes: |
visualize the room, practice the presentation, wait to actually write the presentation |
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A key factor affecting group dynamics is |
time to achieve the task |
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A task oriented role is |
initiator |
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An individual 's set of needs that are different from those of the group and its goals |
hidden agenda |
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an issue or questions that is under discussion |
motion |
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A harmonious agreement of all group members |
consensus |
