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5 Cards in this Set
- Front
- Back
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Communication |
Process by which info is exchanged between individuals |
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3 main functions of communication in business |
Coordination Transmission of information Sharing emotions and feelings |
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Barriers to effective communication |
Filitering Selective perception Info overload Emotional disconnects Lack of source credibility/familiarity Semantics Differences in meaning Poor listening Biased language |
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Types of communication |
Verbal (listen) Written (read) Non vebal (observe) |
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Non verbal cues |
Body language Eye contact Facial expressions Posture Touch Space |
