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5 Cards in this Set
- Front
- Back
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Communication Barriers |
Ordering Excessive questioning Labeling Falsely praising Excessive logic Advising Moralizing |
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Active Listening Steps |
Receive message Process message Respond to message |
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Benefits of Effective Communication |
Enhances understanding of work expectations Decreases team conflict Strengthens client education Improves career satisfaction |
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Active Listening Skills |
Lean in Eye contact Avoid distractions Positive head nodding |
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Most people only listen to? |
Respond |
