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24 Cards in this Set
- Front
- Back
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what is communication? |
lifelong learning process fro nurses and is essential to prof nursing practice. It builds professional relationships with patients, families, and multidisciplinary team members. It also improves pt safety |
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this occurs w/in a healing relationship between a nurse and pt |
therapeutic communication |
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Thinking is influenced by perception and includes |
five senses, culture, education, perceptual bias |
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this occurs within an individual |
intrapersonal |
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this occurs between 2 people |
interpersonal |
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this is interaction w/in a persons spiritual domain |
transpersonal |
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the interaction within a small # of people |
small group |
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interaction with an audience |
public |
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this is what motivates one to communicate w/ another |
referent |
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one who encodes and one who decodes message |
sender and receiver |
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content of the message |
message |
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means of conveying and receiving messages |
channels |
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message the receiver returns |
feedback |
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factors that influence communication |
interpersonal variables |
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the setting for sender-receiver messages |
environment |
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these are some forms of nonverbal communication |
appearance, posture and gait, eye contact, gestures, sounds |
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the verbal and nonverbal sympbolism used by others to convey meaning |
symbolic |
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a broad term that refers to all factors that influence communication |
metacommunication |
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this occurs before meeting the patient |
preinteraction |
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this phase is when the nurse and pt meet and get to know each other (knock on the door) |
orientation phase |
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this is when the nurse and pt work together to solve problems and accomplish goal |
working phase |
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this occurs at the end of the relationship |
termination phase |
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these are some examples of active listening |
sit facing the pt, observe and open posture, lean toward the patient, establish and maintain eye contact,relax |
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CARE in confrontation in a caring way showing feelings |
Clarify the behavior as problematic (behavior problem not the person) Articulate why the behavior is the problem Request a change in behavior Encourage to change |
