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13 Cards in this Set
- Front
- Back
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communication
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a flow of understanding (both people get it)
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meta-communication
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taking a step back and talking about communication patterns
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calibrate
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standard (changes based on the standard)
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eye contact in cultures
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western culture: expected shows focus
middle eastern: less appropriate, gender rules asian: inappropriate African and Latin america: disrespect |
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i-it
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refuse to accept the other opinion
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feedback
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cues
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interpersonal communication
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communication between two or more people information
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mask
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hiding your personal self from others
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internal attributions
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behavior due to internal causes (character and personality)
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external attributions
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behavior due to factors unrelated to personal qualities (not jumping to severe conclusions)
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emotional contagion
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experience of one emotion spreads to another person
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emotional intelligence
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ability to interpret emotions accurately, used to manage emotions
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catharsis
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venting will rid you of anger
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