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31 Cards in this Set
- Front
- Back
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accommodating |
a conflict management style in which person shows support of another person's goals with no concern for his or her own |
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affection |
when you communicate to express love or to be loved by others. |
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asynchronous communication |
a form of communication in which a time lapse occurs between the sending and receiving of messages. |
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attending |
a listening stage that centers on giving further attention or focus to the sounds that individuals have selected |
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chronemics |
the study of time and how time communicates |
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collaborating |
a conflict management style that is viewed as the most constructive and positive because it integrates the goals of both parties involved in the disagreement as they come up with a new and creative solution |
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communication climate |
the social tone within a relational experience. it is how you feel about what has been said or done between you and another person |
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compromising |
conflict management style which is typically viewed as positive but in which you give your original goals and negotiate a solution that is mutually acceptable |
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connection autonomy |
a dialectical tension that is associated with being either too close or enmeshed or too independent and separate. |
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connotative meaning |
interpretation of words in a subjective manner according to an individuals personal experiences |
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culture |
a learned system of knowledge, behavior, attitudes, beliefs, values, and norms that are shared by a group of people |
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denotative meaning |
interpretation of words in a literal manner, using a dictionary definition |
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emotional contagion |
an individuals tendency to express and feel emotions that are similar to and influenced by those of others. |
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empathy |
the action of feeling what another person is feeling. feeling another's emotions rather than just recognizing them |
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ethnocentric |
an attribute that a particular culture and its cultural representatives are superior to others |
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forcing |
conflict management style that is aggressive and conflict is seen as a competition with power over others desired |
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hedge |
a statement that limits the speaker's responsibility and softens or weakens the meaning of the idea |
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identity management |
also known as impression management, refers to the ways in which people try to control the impressions others have on them |
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individualistic culture |
a culture in which primary value is placed on the individual with focus on self-reliance and personal achievement. |
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kinesics |
a nonverbal message type that includes gestures, body movements, and facial expressions. |
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noise |
anything that distorts or interferes with the communication process |
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norms of reciprocity |
the expectation is that comparable behaviors or messages will be exchanged between individuals |
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openness - closeness |
a dialectical tension that is associated with being receptive to sharing information or receiving information and being very restrictive to sharing information or receiving information |
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perception |
the process of observing things around us and making sense of them through our own frame of reference |
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pseudo listening |
pretending to listen to someone, fake listening. |
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self-concept |
the sum total of a person's knowledge and understanding of his- or herself |
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self disclosure |
our willingness or intent to reveal info about ourselves to others that they would be unlikely to know otherwise |
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self esteem |
a reflection of person's overall self-appraisal of his or her own worth |
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self fulfilling prophecy |
the idea that what one believes about oneself often comes true because one expects it to come true. |
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social penetration theory |
a theory that explores what we self-disclose and the extent to which we self-disclose as our interpersonal relationships develop over time |
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withdrawal |
a conflict management style in which one party is physically and psychologically removed from the conflict, indicating little or no concern for the goals of either party |
