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23 Cards in this Set
- Front
- Back
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Intrapersonal Communication |
conscious internal dialogue |
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Interpersonal Communication |
occurs between two+ people face-to-face conversation |
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group communication |
interaction that occurs among several people |
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content |
the actual subject matter, words, gestures, and substance of the message |
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Process |
refers to act of sending, receiving, interpreting and reacting to the message
5 elements: sender, message, receiver,feedback, and channel |
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sender |
begins the convo to deliver a message to another person.
uses verbal and nonverbal methods |
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Encoding |
process of selecting the words, gestures, tone of voice, signs, and symbols used to transmit the message |
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Message |
is the verbal and/or nonverbal information the sender communicates
Effective: complete, clear, concise, organized, timely, and expressed in manner that the receiver can understand |
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Channel |
medium used to send the message.
face-to-face touch written pamphlets, audiovisual aids, recordings, telephone and text messages, and the Internet |
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Receiver |
observer, listener, and interpreter of the message |
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Decoding |
interpretation
relating the message to past experiences to determine sender's meaning |
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Feedback |
validates that the receiver received the message and understood it as the sender intended |
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Verbal communication |
use of spoken/written words
Influenced by educational background, culture, language, age, and past experiences |
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Vocabulary |
it is your responsibility to deliver messages that the client can understand
Use medical terms only when you are certain the listener understands them |
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denotation |
literal meaning of a word |
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connotation |
implied or emotional meaning of the word |
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Pacing |
rapid pace does not allow the receiver to track what the speaker is saying. Receiver may become frustrated and lose interest
Pausing at intervals gives the listener time to respond |
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Intonation |
tone of voice
pitch, cadence, volume
Help speaker convey confidence, enthusiasm, sadness, fear, anger, anxiety, or boredom
can either reinforce or contradict the message |
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Clarity |
requires that you select words that convey the intended meaning and that you make sure your spoken words and the nonveral language send the same message |
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brevity |
uses the fewest words possible |
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Assertive Communication |
Question care decisions openly/honestly Use "I" Statements Focus on the issue, not the participants Use effective nonverbal language don't invite negative responses Use fogging to help accept criticism w/o becoming anxious/defensive use negative inquiry strive for a workable compromise |
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Therapeutic Communication uses: |
active listening establishing trust being assertive Restating, clarifying, and validating messages interpreting body language and sharing observ. Exploring issues using silence summarizing the conversation
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Barriers to Therapeutic Communication |
asking to many questions asking why changing the subject inappropriately failing to probe expressing approval/disapproval offering advice providing false reassurance stereotyping using patronizing language |
