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15 Cards in this Set
- Front
- Back
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Commuication
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exchange of information or feelings
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verbal communication
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spoken or written
-clear, concise, simple, relevent |
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nonverbal
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gestures, facial expressions, touch
-appearance, posture, gait, expressions |
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therapeutic communication
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silence, leading q's, specific, open ended q's, touch, restate, acknowledge,
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barriers to communication
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stereotyping, being defensive, changing topics, rejecting, judgement
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Communication in Nursing Process:
Assess |
Assess for impairments and barriers; determine verbal/nonverbal or both to communicate
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impairment
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deficits: language, sensory, cognitive, structural, paralysis
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barriers
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individual cultures: language, religion
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Communication in Nursing Process:
Diagnose |
need clear communication to determine accurate dx
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Communication in Nursing Process:
Planning |
use proper resources: translator, religious figure
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Communication in Nursing Process:
Implementing |
change environment, give support, educate, provide help
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Communication in Nursing Process:
Evaluate |
outcome should be congruent communication
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RN and MD Communication
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verbal/nonverbal to reduce medical errors
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assertive
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use "I" statements
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non assertive
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submissive: rights my be violated
aggressive: perceived as personal attack |
