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45 Cards in this Set

  • Front
  • Back
Ethics
a persons sense of right and wrong
Logical Appeal
sequence in organization and analysis
Emotional Appeal
strikes an emotional chord within
Ethical Appeal
natural honesty, no gimmicks
IntRApersonal Commuication
a conversation with yourself
IntERpersonal Communication
one on one communication
Sender
the person who transmits a message
Reciever
the person who receives the message and decodes it
Message
information that is sent or said
Feedback
the reaction from the receiver to the sender
Oratory/Rhetoric
the art or study of public speaking
Symbol
anything that stands for something or an idea
Verbal/Oral Communication
communication that is spoken
Non-Verbal Communication
facial/body language expressing attitude, etc...(smiling)
Perception
how one sees things
Confidence
feeling or belief in ones self
Content
a formation or topics of speech
Organization
a system that makes a speech easier to follow
Notes
the listing of ideas in brief outline form
Impression
how the audience perceives the speaker based on the way they present themselves and their ideas
Dedication
a willing desire to practice and be committed to ones speech
Empathy
understanding the feelings and thoughts of others
Newness
originality
Conviction
a strong belief in what you say
Enthusiasm
energy
Common Ground
a sense of shared goal or interest
Communication Apprehension
being afraid to speak in a public situation
Stage Fright
a nervousness of a speaker before an audience
Motivation
an inner drive, need or impulse that causes a person to act
Active Listening
listening which guides the speaker towards common interests
Appreciative Listening
listening to value what we hear
Critical Listening
listening to evaluate
Discriminative Listening
singling out one sound from a noisy environment
Empathetic Listening
encouraging people to talk freely without fear of embarrassment
things that distort listening(10)
experience, emotions, age, attitude, religion, physical condition, biases, family, morals
we remember ______% of what we hear
25
Keys to listening(EARS)
explore, analyze, review, search
Filters
emotional barriers
Paraphrase
repeat in your own words what you think you hear
Door Openers
phrases which indicate acceptance, interest and understanding
listening requires a ____ deal of ____
great; effort
listening is ______ for most people
hard
we need _____ listening styles for _____ occasions
different
listening is a _____ ______
learned skill
______ are better listeners that females
males