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137 Cards in this Set
- Front
- Back
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AMBIGUITY |
THE CONDITION IN WHICH A MESSAGE OR RELATIONSHIP MAY BE INTERPRETED AS HAVING MORE THAN ONE MEANING |
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ASYNCHRONOUS COMMUNICATION |
COMMUNICATION IN WHICH THE INDIVIDUALS SEND AND RECEIVE MESSAGES AT DIFFERENT TIMES (AS IN E-MAIL COMMUNICATION) |
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CHANNEL |
THE VEHICLE OR MEDIUM THROUGH WHICH SIGNALS ARE SENT; FOR EXAMPLE, THE VOCAL AUDITORY CHANNEL |
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CHOICE POINTS |
MOMENTS WHEN YOU HAVE TO MAKE A CHOICE AS TO WHOM YOU COMMUNICATE WITH, WHAT YOU SAY, WHAT YOU DON'T SAY, HOW YOU PHRASE WHAT YOU WANT TO SAY, AND SO ON |
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COMPETENCE |
"LANGUAGE COMPETENCE" IS A SPEAKER'S ABILITY TO USE THE LANGUAGE; IT IS KNOWLEDGE OF THE ELEMENTS AND RULES OF THE LANGUAGE. "COMMUNICATION COMPETENCE" GENERALLY REFERS BOTH OF THE KNOWLEDGE OF COMMUNICATION AND ALSO TO THE ABILITY TO ENGAGE IN COMMUNICATION EFFECTIVELY |
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COMPLEMENTARY RELATIONSHIP |
A RELATIONSHIP IN WHICH THE BEHAVIOR OF ONE PERSON SERVES AS THE STIMULUS FOR THE COMPLEMENTARY BEHAVIOR OF THE OTHER; BEHAVIORAL DIFFERENCES ARE MAXIMIZED |
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CONTENT DIMENSION |
THE WORLD EXTERNAL TO BOH SPEAKER ADN LISTENER ADN THE CONNECTIONS EXISTING BETWEEN INDIVIDUALS WHO ARE INTERACTING |
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CONTEXT |
ENVIRONMENT, THAT INFLUENCES THE FORM AND CONTENT OF YOUR MESSAGES |
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DECODING |
REFERS TO THE ACT OF UNDERSTANDING MESSAGES |
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ENCODING |
ACT OF PRODUCING MESSAGES EX. SPEAKING OR WRITING |
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ETHICS |
THE BRANCH OF PHILOSOPHY THAT DEALS WITH THE RIGHTNESS OR WRONGNESS OF ACTIONS; THE STUDY OF MORAL VALUES; IN COMMUNICATION, THE MORALITY OF MESSAGE BEHAVIOR |
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FEEDBACK |
INFORMATION THAT IS GIVEN BACK TO THE SOURCE. MAY COME FROM ONE'S OWN MESSAGES (AS WHEN YOU HEAR WHAT YOU'RE SAYING) OR FROM THE RECEIVER'S- AS APPLAUSE, YAWNING, PUZZLED LOOKS, QUESTIONS, LETTERS TO THE EDITOR OF THE NEWSPAPER, OR INCREASED OR DECREASED SUBSCRIPTIONS TO A MAGAZINE |
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FEEDFORWARD |
INFORMATION THAT IS SENT BEFORE A REGULAR MESSAGE, TELLING THE LISTENER SOMETHING ABOUT WHAT IS TO FOLLOW; MESSAGES THAT ARE PREFATORY TO MROE CENTRAL MESSAGES |
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INEVITABILITY |
A PRINCIPLE OF COMMUNICATION HOLDING THAT COMMUNICATION CANNOT BE AVOIDED; ALL BEHAVIOR IN AN INTERACTIONAL SETTING IS COMMUNICATION |
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INTERPERSONAL COMMUNICATION |
COMMUNICATION BETWEEN TWO PERSONS OR AMONG A SMALL GROUP OF PERSONS AND DISTINGUISHED FROM PUBLIC OR MASS COMMUNICATION; COMMUNICATION OF A PERSONAL NATURE AND DISTINGUISHED FROM IMPERSONAL COMMUNICATION; COMMUNICATION BETWEEN OR AMONG CONNECTED PERSONS OR THOSE INVOLVED IN A CLOSE RELATIONSHIP |
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IRREVERSIBILITY |
A PRINCIPLE OF COMMUNICATION HOLDING THAT COMMUNICATION CANNOT BE REVERSED; ONCE SOMETHING HAS BEEN COMMUNICATED; IT CANNOT BE UNCOMMUNICATED |
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MESSAGES |
ANY SINGAL OR COMBINATION OF SIGNALS THAT SERVES AS A STIMULUS FOR A RECIEVER |
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METAMESSAGES |
A MESSAGE THAT MAKES REFERENCE TO ANOTHER MESSAGE, SUCH AS "DID I MAKE MYSELF CLEAR?" OR "THAT'S A LIE." |
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MINDFULNESS |
A STATE OF AWARENESS IN WHICH YOU ARE CONSCIOUS OF THE LOGIC AND RATIONALITY OF YOUR BEHAVIORS AND OF THE LOGICAL CONNECTIONS EXISTING AMONG ELEMENTS |
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MINDLESSNESS |
A LACK OF CONSCIOUS AWARENESS OF THE LOGIC OR REASONS BEHIND YOUR THOUGHTS OR BEHAVIORS |
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NOISE |
ANYTHING THAT INTERFERES WITH YOUR RECEIVING A MESSAGE AS THE SOURCE INTENDED THE MESSAGE TO BE RECEIVED. TYPES: PHYSICAL, PHYSIOLOGICAL, AND SEMANTIC NOISE |
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PUNCUTATION |
THE BREAKING UP OF CONTINUOUS COMMUNICATION SEQUENCES INTO SHORT SEQUENCES WITH IDENTIFIABLE BEGINNINGS AND ENDINGS OR STIMULI AND RESPONSES |
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RELATIONSHIP DIMENSION |
THE DIMENSION OF MESSAGES THAT COMMENTS ON THE RELATIONSHIP BETWEEN THE SPEAKERS RATHER THAN ON MATTERS EXTERNAL TO THEM |
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RESEARCH |
A SYSTEMATIC PROCESS OF DISCOVERING AN ANSWER (OR ANSWERS) TO A QUESTION (IN SCIENTIFIC TERMS, AN HYPOTHESIS) |
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SOURCE-RECIEVER |
A COMMUNICATION TERM THAT EMPHASIZES THAT BOTH FUNCTIONS ARE PERFORMED BY EACH INDIVIDUAL IN AN INTERPERSONAL MESSAGE |
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SYMMETRICAL RELATIONSHIP |
A RELATION BETWEEN TWO OR MORE PERSONS IN WHICH ONE PERSON'S BEHAVIOR SERVES AS A STIMULUS FOR THE SAME TYPE OF BEHAVIOR IN OTHER PERSONS |
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SYNCHRONOUS COMMUNICATION |
COMMUNICATION THAT TAKES PLACE IN REAL TIME; SENDING AND RECEIVING TAKE PLACE AT THE SAME TIME (AS IN FACE-TO-FACE COMMUNICATION) |
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THEORY |
A GENERAL STATEMENT OR PRINCIPLE APPLICABLE TO RELATED PHENOMENA |
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TRANSACTIONAL PERSPECTIVE |
A VIEW OF COMMUNICATION AS AN ONGOING PROCESS IN WHICH ALL ELEMENTS ARE INTERDEPENDENT AND INFLUENCE ONE ANOTHER |
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UNREPEATABILITY |
A CHARACTERISTIC OF COMMUNICATION REFERRING TO THE FACT THAT ALL COMMUNICATION ACTS ARE UNIQUE ADN CAN NEVER BE REPEATED EXACTLY |
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ACCULTURATION |
THE PROCESS BY WHICH IS MODIFIED OR CHANGED THROUGH CONTACT WITH OR EXPOSURE TO ANOTHER CULTUREE |
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AMBIGUITY TOLERANCE |
A CHARACTERISTIC OF CULTURE REFERRING TO THE DEGREE TO WHICH MEMBERS OF A CULTURE FEEL COMFORTABLE WITH AMBIGUITY AND UNCERTAINTY |
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COLLECTIVIST CULTURE |
A CULTURE IN WHICH THE GROUP'S GOALS ARE GIVEN GREATER IMPORTANCE THAN THE INDIVIDUAL'S AND IN WHICH, FOR EXAMPLE BENEVOLENCE, TRADITION, AND CONFORMITY ARE GIVEN SPECIAL EMPHASIS |
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CULTURE |
THE LIFESTYLE OF A GROUP OF PEOPLE; THEIR VALUES, BELIEFS, ARTIFACTS, WAYS OF BEHAVING, AND WAYS OF COMMUNICATING |
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ENCULTURATION |
THE PROCESS BY WHICH CULTURE IS TRANSMITTED FROM ONE GENERATION TO ANOTHER |
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ETHNIC IDENTITY |
THE COMMITMENT TO THE BELIEFS AND PHILOSOPHY OF ONE'S CULTURE; THE DEGREE TO WHICH A PERSON IDENTIFIES WITH HIS OR HER CULTURAL GROUP |
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ETHNOCENTRISM |
THE TENDENCY TO SEE OTHERS AND THEIR BEHAVIORS THROUGH YOU OWN CULTURAL FILTERS, OFTEN AS DISTORTIONS OF YOU OWN BEHAVIORS; THE TENDENCY TO EVALUATE THE VALUES AND BELIEFS OF YOUR OWN CULTURE MORE POSITIVELY THAN THOSE OF ANOTHER CULTURE |
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FEMININE CULTURE |
A CULTURE THAT ENCOURAGES BOTH MEN WOMEN TO BE MODEST, ORIENTED TO MAINTAINING THE QUALITY OF LIFE, AND TENDER |
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HIGH-CONTEXT CULTURE |
A CULTURE IN WHICH MUCH OF THE INFORMATION IN COMMUNICATION MESSAGES IS LEFT IMPLIED; IT'S "UNDERSTOOD." MUCH INFORMATION IS CONSIDERED TO BE IN CONTEXT OR IN THE PERSON RATHER THAN EXPLICITLY CODED IN THE VERBAL MESSAGES |
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HIGH-POWER-DISTANCE CULTURES |
CULTURES IN WHICH POWER IS CONCENTRATED IN THE HANDS OF A FEW, AND THER'S A GREAT DIFFERENCE BETWEEN THE POWER HELD BY THESE PEOPLE AND THE POWER OF THE ORDINARY CITIZEN |
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INDIVIDUALIST CULTURE |
A CULTURE IN WHICH THE INDIVIDUAL'S RATHER THAN THE GROUP'S GOALS AND PREFERENCES ARE GIVEN GREATER IMPORTANCE |
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INDULGENCE |
A CULTURAL ORIENTATION THAT EMPHASIZES THE GRATIFICATION OF DESIRES AND FOCUS ON HAVING FUN AND ENJOYING LIFE |
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INTERCULTURAL COMMUNICATION |
COMMUNICATION THAT TAKES PLACE BETWEEN PERSONS OF DIFFERENT CULTURES OR BETWEEN PERSONS WHO HAVE DIFFERENT CULTURES BELIEFS, VALUES, OR WAYS OF BEHAVING |
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LOW-CONTEXT CULTURE |
A CULTURE IN WHICH MOST OF THE INFORMATION IN COMMUNICATION IS EXPLICITLY STATED IN THE VERBAL MESSAGE RATHER THAN BEING LEFT IMPLIED OR ASSUMED TO BE "UNDERSTOOD." USUALLY INDIVIDUALIST CULTURES |
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LOW-POWER-DISTANCE CULTURES |
CULTURE IN WHICH POWER IS RELATIVELY EVENLY DISTRIBUTED THROUGHOUT THE CITIZENRY |
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LONG-TERM ORIENTATION |
A CULTURAL ORIENTATION THAT PROMOTES THE IMPORTANCE OF FUTURE REWARDS AND SO, FOR EXAMPLE MEMBERS OF THESE CULTURES ARE MORE APT TO SAVE FOR THE FUTURE AND TO PREPARE FOR THE FUTURE ACADEMICALLY |
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MASCULINE CULTURE |
A CULTURE THAT VIEWS MEN AS ASSERTIVE, ORIENTED TO MATERIAL SUCCESS, AND STRONG; SUCH AS CULTURE VIEWS WOMEN, ON THE OTHER HAND, AS MODEST, FOCUSED ON THE QUALITY OF LIFE, AND TENDER. EMPHASIZE SUCCESS AND SO SOCIALIZE THEIR PEOPLE TO BE ASSERTIVE, AMBITIOUS, AND COMPETITIVE |
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POWER DISTANCE |
THE DEGREE TO WHICH DIFFERENCES IN POWER EXIST AMONG A PEOPLE |
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RESTRAINT |
A CULTURAL ORIENTATION THAT FOSTERS THE CURBING OF IMMEIDATE GRATIFICATION AND REGULATES IT BY SOCIAL NORMS |
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SHORT-TERM ORIENTATION |
A CUTURAL DIMENTSION INWHICH PEOPLE LOOK MORE TO THE PAST AND THE PRESENT; THESE CULTURAL MEMBERS SPEND THEIR RESOURCES FOR THE PRESENT AND WANT QUICK RESULTS FORM THEIR EFFORTS |
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STEREOTYPE |
IN COMMUNICATION, A FIXED IMPRESSION OF A GROUP OF PEOPLE THROUGH WHICH WE THEN PERCEIVE SPECIFIC INDIVIDUAL |
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AFFINITY-SEEKING STRATEGIES |
BEHAVIORS DESIGN TO INCREASE INTERPERSONAL ATTRACTIVENESS |
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AFFIRMATION |
THE COMMUNICATION OF SUPPORT AND APPROVAL |
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ATTRIBUTION |
THE PROCESSES BY WHICH WE ASSIGN CAUSATION OR MOTIVATION TO A PERSON'S BEHAVIOR |
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CONSITENCY |
A TENDENCY TO MAINTAIN BALANCE IN YOUR PERCEPTION OF MESSAGES OR PEOPLE; BECAUSE OF THIS PROCESS, YOU TEND TO SEE WHAT YOU EXPECT TO SEE AND TO BE UNCOMFORTABLE WHEN YOUR PERCEPTIONS RUN CONTRARY TO EXPECTATIONS |
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CONTRAST, RULE OF, |
A PRINCIPLE OF PERCEPTION THAT HOLDS THAT ITEMS THAT ARE VERY DISTINCT FROM EACH OTHER ARE SEEN AS SEPARATE AND NOT BELONGING TO THE SAME GROUP |
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CREDIBILITY STRATEGIES |
TECHNIQUES BY WHICH YOU SEEK TO ESTABLISH YOUR COMPETENCE, CHARACTER, AND CHARISMA |
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CULTURAL SENSITIVITY |
AN ATTITUDE AND WAY OF BEHAVING IN WHICH YOU'RE AWARE OF AND ACKNOWLEDGE CULTURAL DIFFERENCES |
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FUNDAMENTAL ATTRIBUTION ERROR |
THE TENDENCY TO OVERVALUE AND OVERWEIGHT THE CONTRIBUTION OF INTERNAL FACTORS TO BEHAVIOR, AND TO UNDERVALUE AND UNDERWEIGHT THE CONTRIBUTION OF EXTERNAL FACTORS |
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HALO EFFECT |
THE TENDENCY TO GENERALIZEA PERSON'S VIRTUE OR EXPERTISE FROM ONE AREA TO OTHER AREAS |
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IMAGE-CONFIRMING STRATEGIES |
TECHNIQUES YOU USE TO COMMUNICATE OR TO CONFIRM YOUR SELF-IMAGE, THE IMAGE YOU WANT OTHERS TO SEE |
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IMMEDIACY STRATEGIES |
STRATIGIES THAT CONNECT YOU AND ANOTHER PERSON |
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IMPLICIT PERSONALITY THEORY |
THE SYSTEM OF RULES THAT TELLS YOU WHICH CHARACTERISTICS GO TOGETHER |
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IMPRESSION FORMATION |
THE PROCESS BY WHICH YOU PERCEIVE ANOTHER PERSON AND ULTIMATELY COME TO SOME KIND OF EVALUATION OR INTERPRETATION OF THIS PERSON |
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IMPRESSION MANAGEMENT |
THE PROCESS YOU GO THROUGH TO COMMUNICATE THE IMPRESSION YOU WANT THE OTHER PERSON TO HAVE OF YOU |
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INFLUENCING STRATEGIES |
STRATEGIES DESIGNED TO INFLUENCE THE ATTITUDES OR BEHAVIORS OF OTHERS |
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INTERPRETATION-EVALUATION |
A STEP IN PERCEPTION THAT IS INFLUENCED BY EXPERIENCES, NEEDS, WANTS, VALUES, AND BELIEFS ABOUT THE WAY THINGS ARE OR SHOULD BE |
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NEGATIVE FACE |
THE DESIRE TO BE AUTONOMOUS, TO HAVE THE RIGHT TO DO AS YOU WISH |
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OTHER-ORIENTATION |
A QUALITY OF INTERPERSONAL EFFECTIVESNESS INVOLVING ATTENTIVENESS, INTEREST, AND CONCERN FOR THE OTHER PERSON |
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OVERATTRIBUTION |
THE TENDENCY TO ATTRIBUTE TO ONE OR TWO CHARACTERISTICS MOST OR EVEN ALL OF WHAT A PERSON DOES |
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PERCEPTION |
THE PRCESS BY WHICH YOU BECOME AWARE OF OBJECTS AND EVENTS THROUGH YOUR SENSES |
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PERCEPTION CHECKING |
THE PROCESS OF VERIFYING YOUR UNDERSTANDING OF SOME MESSAGE, SITUATION, OR FEELING |
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PERCEPTUAL ACCENTUATION |
A PROCESS THAT LEADS YOU TO SEE WHAT YOU EXPECT OR WANT TO SEE |
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POLITENESS STRATEGIES |
STRATEGIES THAT ARE OFTEN USED TO MAKE OURSELVES APPEAR LIKEABLE, IN TERMS OF NEGATIVE AND POSITIVE TYPES |
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POSITIVE FACE |
THE DESIRE TO BE VIEWED POSITIVELY BY OTHERS, TO BE THOUGHT OF FAVORABLY |
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PRIMACY EFFECT |
GIVING MORE IMPORTANCE TO THAT WHICH OCCURS FIRST INSTEAD OF THAT WHICH OCCURS LAST OR MORE RECENTLY (RECENCY) |
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RECALL |
THE PERCEPTION STAGE THAT INVOLVES ACCESSING THE INFORMATION STORED IN MEMORY |
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RECENCY EFFECT |
GIVING MORE IMPORTANCE TO THAT WHICH OCCURS LAST OR MORE RECENTLY INSTEAD OF THAT WHICH OCCURS FIRST (PRIMACY) |
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REVERSE HALO (OR "HORNS") EFFECT |
THE TENDENCY TO JUDGE A PERSON YOU KNOW TO HAVE SEVERAL NEGATIVE QUALITIES TO ALSO HAVE OTHER NEGATIVE QUALITIES (THAT YOU HAVE NOT OBSERVED) |
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SCHEMA |
WAYS OF ORGANIZING PERCEPTIONS; MENTAL TEMPLATES OR STRUCTURES THAT HELP YOU ORGANIZE THE MILLIONS OF ITEMS OF INFORMATION YOU COME INTO CONTACT WITH EVERY DAY AS WELL AS THOSE YOU ALREADY HAVE IN MEMORY; GENERAL IDEAS ABOUT TYPES OF SOCIAL ROLES |
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SCRIPT |
A TYPE OF SCHEMA; AN ORGANIZED BODY OF INFORMATION ABOUT SOME ACTION, EVENT, OR PROCEDURE. PROVIDES A GENERAL IDEA OF HOW SOME EVENT SHOULD PLAY OUT OR UNFOLD, THE RULES GOVERNING THE EVENTS AND THEIR SEQUENCES |
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SELECTIVE EXPOSURE |
THE TENDENCY TO EXPOSE YOUR SENSES TO CERTAIN THINGS AND NOT OTHERS, TO ACTIVELY SEEK OUT INFORMATION THAT SUPPORTS YOUR BELIEFS AND TO ACTIVELY AVOID INFORMATION THAT CONTRADICTS THESE BELIEFS |
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SELECTIVE ATTENTION |
THE TENDENCY TO ATTEND TO THSOE THINGS THAT YOU WANT TO SEE OR THAT YOU EXPECT TO SEE |
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SELECTIVE PERCEPTION |
THE TENDENCY TO PERCIEVE CERTAIN THINGS AND NOT OTHERS |
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SELF-AWARENESS |
THE DEGREE TO WHICH YOU KNOW YOURSELF |
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SELF-CONCEPT |
YOUR SELF-IMAGE, THE VIEW YOU HAVE TO WHO YOU ARE |
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SELF-DEPRECIATING STRATEGIES |
TECHNIQUES YOU USE TO SINGLE YOUR INABILITY TO DO SOME TASK OR YOU INCOMPETENCE TO ENCOURAGE ANOTHER TO HELP YOU OUT |
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SELF-DESTRUCTIVE BELIEFS |
BELIEFS THAT CREATE PROBLEMS; OFTEN BELIEFS THAT ARE UNREALISTIC AND SET GOALS THAT ARE IMPOSSIBLE TO ACHIEVE |
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SELF-ESTEEM |
TEH VALUE (USUALLY POSITIVE VALUE) YOU PLACE ON YOURSELF; YOUR SELF EVALUATION |
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SELF-FULFILLING PROPHECY |
THE SITUATION IN WHICH YOU MAKE A PREDICTION OR PROPHECY ADN FULFILL IT YOURSELF |
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SELF-HANDICAPPING STRATEGIES |
TECHNIQUES YOU USE TO EXCUSE POSSIBLE FAILURE |
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SELF-MONITORING STRATEGIES |
TECHNIQUES YOU USE TO CAREFULLY MONITOR (SELF CENSOR) WHAT YOU SAY OR DO |
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SELF-SERVING BIAS |
A BIAS THATOPATES IN THE SELF-ATTRIBUTION PROCESS, LEADING YOU TO TAKE CREDIT FOR THE POSITIVE CONSEQUENCES OF YOUR BEHAVIOR AND TO DENY RESPONSIBILITY FOR THE NEGATIVE CONSEQUENCES |
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ACTIVE LISTENING |
THE PROCESS BY WHICH A LISTENER EXPRESSES HIS OR HER UNDERSTANDING OF THE SPEAKER'S TOTAL MESSAGE, INCLUDING THE VERBAL AND NONVERBAL, THE THOUGHTS AND FEELINGS |
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CRITICAL LISTENING |
LISTENING WITH AN OPEN MIND |
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DISCLAIMERS |
STATEMENT THAT ASKS TEH LISTENER TO RECEIVE WHAT YOU SAY WITHOUT ITS REFLECTING NEGATIVELY ON YOU |
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DISPLAY RULES |
RULE OF CUSTOM (OF A CULTURE OR AN ORGANIZATION) THAT GOVERNS WHAT IS AND WHAT IS NOT PERMISSIBLE COMMUNICATION |
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EMPATHETIC LISTENING |
LISTENING TO UNDERSTAND WHAT A PERSON MEANS AND WHAT A PERSON IS FEELING |
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EMPATHY |
A QUALITY OF INTERPERSONAL EFFECTIVENESS THAT INVOLVES SHARING OTHERS' FEELING; AN ABILITY TO FEEL OR PERCEIVE THINGS FROM OTHERS' POINTS OF VIEW |
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EVALUATING |
JUDGING THE MESSAGES IN SOME WAY |
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LISTENING |
AN ACTIVE PROCESS OF RECEIVING AURAL STIMULI CONSISTING OF FIVE STAGES; RECEIVING, UNDERSTANDING, REMEMBERING, EVALUATING, AND RESPONDING |
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LONG-TERM MEMORY |
MEMORY THAT IS UNLIMITED IN STORAGE CAPACITY AND THAT HOLDS THE INFORMATION FOR LONG PERIODS OF TIME |
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NONJUDGMENTAL LISTENING |
LISTENING WITH AN OPEN MIND AND A VIEW TOWARD UNDERSTANDING |
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OBJECTIVE LISTENING |
LISTENING WITH DETACHMENT TO MEASURE MEANINGS AND FEELINGS AGAINST SOME OBJECTIVE REALITY |
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RECEIVING |
A STAGE IN LISTENING INVOLVING THE HEARING OF AND ATTENDING TO THE MESSAGE |
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REMEMBERING |
A STAGE IN LISTENING REFERRING TO THE THE RETENTION OF WHAT YOU HEAR |
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RESPONDING |
LISTENING STAGE THAT OCCURS IN TWO PHASES; RESPONSES YOU MAKE WHILE THE SPEAKER IS TALKING (IMMEDIATE FEEDBACK) AND RESPONSES YOU MAKE AFTER THE SPEAKER AHS STOPPED TALKING (DELAYED FEEDBACK) |
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SHORT-TERM MEMORY |
MEMORY THAT IS VERY LIMITED IN CAPACITY; CONTAINS INFORMATION THAT IS QUICKLY LOST IF IT IS NOT PASSED ON TO LONG-TERM MEMORY |
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UNDERSTANDING |
A STAGE IN LISTENING INVOLVING DECEPHERING MEANING FROM THE MESSAGE YOU HEAR |
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ABLEISM |
DISCRIMINATION AGAINST PEOPLE WITH DISABILITIES |
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AGEISM |
DISCRIMINATION BASED ON AGE, USUALLY AGAINST OLDER PEOPLE |
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AGEIST LANGUAGE |
LANGUAGE THAT DISCRIMINATES BASED ON THE AGE OF THE PERSON |
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ALLNESS |
THE ILLOGICAL ASSUMPTION THAT ALL CAN BE KNOWN OR SAID ABOUT A GIVEN PERSON, ISSUE, OBJECT, OR EVENT |
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ASSERTIVENESS |
A WILLINGNESS TO STAND UP FOR YOUR RIGHTS BYT WITH RESPECT FOR THE RIGHTS OF OTHERS |
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CONFIRMATION |
A COMMUNICATION PATTERN THAT ACKNOWLEDGES ANOTHER PERSON'S PRESENCE AND INDICATES AN ACCEPTANCE OF THIS PERSON, THIS PERSON'S SELF-DEFINITION, AND THE RELATIONSHIP AS DEFINED OR VIEWED BY THE OTHER PERSON |
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CONNOTATION |
TEH FEELING OR EMOTIONAL ASPECT OF A WORD'S MEANING; GENERALLY VEIWED AS CONSISTING OF EVALUATION, POTENCY, AND ACTIVITY DIMENSIONS |
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CULTURAL IDENTIFIERS |
THE TWEMS USED TO TALK ABOUT CULTURAL IDENTIFICATIONS; FOR EXAMPLE, RACE OR RELIGION |
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DENOTATION |
THE OBJECTIVE OR DECRIPTIVE ASPECT OF A WORD'S MEANING YOU'D FIND IN A DICTIONARY |
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DISCONFIRMATION |
THE PROCESS BY WHICH SOMEONE IGNORES OR DENIES THE RIGHT OF ANOTHER INDIVIDUAL EAVEN TO DEFINE HIMSELF OR HERSELF |
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EXTENSIONAL ORIENTATION |
A POINT OF VIEW IN WHICH PRIMARY CONSIDERATION IS GIVEN TO LABELS |
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FACT-INTERFERENCE CONFUSION |
A MUSEVALUATION IN WHICH A PERSON MAKES AN INFERENCE, REGARDS IT AS FACT, AND ACTS UPON IT AS IF IT WERE A FACT |
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HETEROSEXIST LANGUAGE |
LANGUAGE THAT DENIGRATES LESBIANS OR GAY MEN |
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INDISCRIMINATION |
A MUSEVALUATION THAT RESULTS WHEN YOU CATEGORIZE PEOPLE, EVENTS, OR OBJECTS INTO A PARTICULAR CLASS ADN RESPOND TO THEM ONLY AS MEMBERS OF THE CLASS; A FAILURE TO RECOGNIZE THAT EACH INDIVIDUAL IS UNIQUE |
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INTENSIONAL ORIENTATION |
A POINT OF VIEW IN WHICH PRIMARY CONSIDERATION IS GIVEN TO THE WAY THINGS ARE LABELED AND ONLY SECONDARY CONSIDERATION (IF ANY) TO THE WORLD OF EXPERIENCE |
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LIE BIAS |
THE ASSUMPTION THAT THE PERSON IS MOST LIKELY LYING |
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LYING |
TEH ACT OF SENDING MESSAGES WITH THE INTENTION OF GIVING ANOTHER PERSON INFORMATION YOU BELIEVE TO BE FALSE |
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METACOMMUNICATION |
COMMUNICATION ABOUT COMMUNICATION |
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NEGATIVE FACE |
THE DESIRE TO BE AUTONOMOUS, TO HAVE THE RIGHT TO DO AS YOU WISH |
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POLARIZATION |
A FORM OF FALLACIOUS REASONING IN WHICH ONLY TWO EXTREMES ARE CONSIDERED; ALSO REFERRED TO AS BLACK AND WHITE OR EITHER/OR THINKING AS OR AS A TWO-VALUED ORIENTATION |
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POLITENESS |
CIVILITY, CONSIDERATION, REFINEMENT, RESPECT, AND REGARD FOR OTHERS AS EXPRESSED VERBALLY AND NONVERBALLY, INTERACTION THAT FOLLOW THE SOCIALLY ACCEPTABLE RULES FOR INTERPERSONAL INTERACTION |
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POSITIVE FACE |
THE DESIRE TO BE VIEWED POSITIVELY BY OTHERS, TO BE THOUGHT OF FAVORABLY |
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RACIST LANGUAGE |
LANGUAGE THAT DENIGRATES, DEMEANS, OR IS DEROGATORY TOWARD MEMBERS OF A PARTICULAR ETHNIC GROUP |
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REJECTION |
A RESPONSE TO AN INDIVIDUAL THAT ACKNOWLEDGES THE PERSON BUT EXPRESSES DISAGREEMENT |
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SEXIST LANGUAGE |
LANGUAGE DEROGATORY TO MEMBERS OF ONE GENDER, GENERALLY WOMEN |
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STATIC EVOLUTION |
AN ORIENTATION THAT FAILS TO RECOGNIZE THAT THE WORLD IS CONSTANTLY CHANGING; AN ATTITUDE THAT SETS PEOPLE AND EVENTS AS FIXED RATHER THAN AS EVER CHANGING |
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TRUTH BIAS |
THE ASSUMPTION MOST PEOPLE OPERATE UNDER THAT THE MESSAGES THEY HEAR ARE TRUTHFUL |
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VERBAL MESSAGES |
MESSAGES THAT ARE SENT USING WORDS |
