Com 112

Front 1

Why do we communicate?

Back 1

physical, relational, identity, spiritual, instrumental needs

Front 2

action model

Back 2

communication 1 way process.

source formulates, encodes message, sends it through a channel.
Reciever decodes.
Affected by noise

Front 3

interaction model

Back 3

two-way process. Feedback, Context

Front 4

Transaction model

Back 4

mulit-way process. simultaneous sending and receiving.

Front 5

competent communicators display:

Back 5

self-awareness, adaptability, empathy, cognitive complexity, ethics

Front 6

culture

Back 6

learned, share symbols, language, values and norms that distinguish one group of people from another

Front 7

co-culture

Back 7

people in your society that you identify with

Front 8

individualistic culture

Back 8

believes people primary responsibility is themselves

Front 9

Collectivistic Culture

Back 9

people's primary responsibility is to their families, companies and communities

Front 10

high-context culture

Back 10

believes verbal communication should often be indirect.
relies heavily on nonverbal cues

Front 11

low-context culture

Back 11

verbal communication should be straightforward and direct.

say what you mean. mean what you say

Front 12

high-power-distance culture

Back 12

concentration of power in the hands of certain groups

Front 13

low-power-distance culture

Back 13

basic equality of all people, does not allow any group to acquire too much power

Front 14

masculine culture

Back 14

masculine characteristics, ambition and achievement

Front 15

feminine culture

Back 15

values sensitivity and nurturing

Front 16

monochronic culture

Back 16

time is linear - values promptness

Front 17

polychronic culture

Back 17

time is non-linear, promptness varies with relationship

Front 18

uncertainty-avoiding culture

Back 18

avoids situations unstructured, unclear, unpredictable

Front 19

uncertainty-accepting culture

Back 19

open to novel situations. accepting of people who have different ideas or behaviors

Front 20

cultural communication codes

Back 20

idioms, gestures

Front 21

gender is a function of:

Back 21

gender role, bio sex, orientation

Front 22

biological sex

Back 22

psychological, genetic, anatomical

Front 23

expressive talk

Back 23

communication as way to establish closeness

Front 24

instrumental talk

Back 24

means to solve problems and accomplish tasks

Front 25

more-powerful speech

Back 25

talk more, interrupt more

Front 26

less powerful speech

Back 26

asking more ?, using hedges

Front 27

masculine linguistic style

Back 27

shorter sentences, more fragments, more "i" "me" and quantity

Front 28

feminine linguistic style

Back 28

longer sentences, more qualifiers, "we" "they"

Front 29

touch

Back 29

adults - other sex touch more common
homos - women touch eachother more

Front 30

affectionate communication

Back 30

adult women more.
affection as a child, perception of affection, differences in hormones.

Front 31

self concept

Back 31

understanding of who you are

Front 32

self monitoring

Back 32

awareness of how you look, act, sound and affect others

Front 33

low vs. high self-monitor

Back 33

high - aware of others and can adapt. or not

Front 34

self esteem

Back 34

subjective evaluation of value and worth

Front 35

minorities maintain self-esteem

Back 35

value what they excel, attribute problems to prejudice, compare themselves to others in same social group

Front 36

three fundamental needs for self-esteem

Back 36

control, inclusion, affection

Front 37

image management

Back 37

behavior reflects image we want to project. collaborative. multiple identities. Image management is complex

Front 38

fellowship face

Back 38

part of a group

Front 39

autonomy face

Back 39

in control and responsible

Front 40

competence face

Back 40

intelligent and competent

Front 41

self disclosure

Back 41

intentionally sharing information that we believe is true

Front 42

breadth vs depth

Back 42

range and intimacy

Front 43

benefits of self disclosure

Back 43

enhance relationships and trust, reciprocity, emotional release, assistance to others

Front 44

risks of self disclosure

Back 44

rejection, obligation, hurt, violating privacy, online disclosure.

Front 45

perception

Back 45

making meaning from what we experience

Front 46

three stages of perception

Back 46

selection, organization, interpretation

Front 47

factors affecting selection - perception

Back 47

unusual, unexpected. frequency. intensity

Front 48

factors of organization - perception

Back 48

physical constructs, role, interaction, psychological

Front 49

factors of interpretation - perception

Back 49

personal knowledge, closeness,

Front 50

stereotyping

Back 50

three parts. identify group, recall generalization, apply generalization

Front 51

primacy

Back 51

first impression

Front 52

recency

Back 52

last impresion

Front 53

perceptual set

Back 53

predisposition to perceive only what we want or expect

Front 54

egocentrism

Back 54

impaired ability to recognize or engage another's perspective

Front 55

elements of attribution

Back 55

locus - cause internal or external?
stability
controllable

Front 56

three common attribution errors

Back 56

self-serving bias, fundamental attribution, over-attribution

Front 57

ways to check perception

Back 57

interpretation from facts. generate alternative perceptions. engage in perception checking.

Front 58

be mindful of perceptions

Back 58

know yourself and your biases, focus on other's characteristics, consider context of communication