Cmst200 Quiz 1 Review

Front 1

Explain why it is important to study communication.

Back 1

Communication touches every aspect of Our Lives.

* to improve your employability.

* to improve your relationships.

* to improve your health.

Front 2

Define communication

Back 2

Communication- the process of acting on information.

Front 3

Describe five characteristics of the communication process

Back 3

1. Communication is about making sense

2. Communication is about sharing sense

3. Communication is about creating meaning

4. Communication is about verbal and nonverbal messages.

Front 4

Communication is..

Back 4

1. Inescapable

2. Irreversible

3. Complicated

Front 5

Define content dimension

Back 5

The new information, ideas, or suggested actions the speaker wishes to express.

Front 6

Define relationship dimension

Back 6

Offers cues about the emotions, attitudes, and amount of power and control the speaker directs toward others.

Front 7

Name the three communication models

Back 7

1. Communication as action

2. Communication as interaction

3. Communication as transaction

Front 8

Describe three criteria for communication competence

Back 8

1. Message should be understood

2. Message should achieve its intended effect

3. Message should be ethical.

Front 9

What is mediated communication?

Back 9

Any communication expressed by a some Channel other than those used when we communicate in person.

Front 10

State the five communication principles for a lifetime.

Back 10

1. Be aware of your communication with yourself and others.

2. Effectively use and interpret verbal messages.

3. Effectively use and interpret nonverbal messages.

4. Listen and respond thoughtfully to others.

5. Appropriately adapt messages to others.

Front 11

The capacity to observe and reflect upon one's own mental States is termed..

Back 11

Self-awareness

Front 12

People operate at one of four levels, those levels are..

Back 12

1. Unconscious incompetence- we don't know what we don't know.

2. Conscious incompetence- we know what we don't know.

3. Conscious competence- we are aware of what we know or can do something, but it has not yet become an integrated skill or habit.

4. Unconscious competence- skill is second nature.

Front 13

Your interior identity or subjective description of Who You Think You Are would remain stable over time

Back 13

self-concept

Front 14

Your view of yourself in a particular situation

Back 14

Self-image

Front 15

Self-concept components are your..

Back 15

1. Attitudes

2. Beliefs

3. Values

Front 16

Name the three types of selves.

Back 16

1. The material self

2. The social self

3. The spiritual self

Front 17

The stability associated with having a clear sense of who you are and being confident in your identity

Back 17

Self concept clarity

Front 18

The idea that what you believe about yourself often comes true because you expect it to come true

Back 18

Self-fulfilling prophecy

Front 19

Four factors provide clues about the nature of self-esteem. They are..

Back 19

1. Gender

2. Social comparison

3. Self expectations

4. Self-fulfilling prophecy

Front 20

6 communication strategies for enhancing one's self-esteem are..

Back 20

1. Engage in positive self-talk

2. Visualize

3. Reframe

4. Develop honest relationships

5. Surround yourself with positive people

6. Lose your baggage

Front 21

State the three stages of the perception process

Back 21

1. Attention and selection

2. Organization

3. Interpretation

Front 22

Increasing your awareness, avoiding stereotypes, and checking your perception all do what?

Back 22

Enhance your powers of perception

Front 23

The importance of listening and responding skills include:

Back 23

1. Enhancing our relationships with others.

2. Helps us collaborate with others.

3. Link speaker with audience.

Front 24

Identify the elements of the listening process

Back 24

1. Selecting

2. Attending

3. Understanding

4. Remembering

Front 25

Described four listening Styles.

Back 25

1. Relational listening Style

2. Analytical listening Style

3. Critical listening Style

4. Task-oriented listening Style

Front 26

Self-Focus, emotional noise, and criticism are all what?

Back 26

Self barriers

Front 27

Processing rate, information overload, receiver apprehension, and shifting attention are all what?

Back 27

Information processing barriers

Front 28

Barriers of time and berriers of place are..

Back 28

Context berriers

Front 29

To improve your listening skills you must...

Back 29

1. Stop

2. Look

3. Listen