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20 Cards in this Set
- Front
- Back
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What are the different types of communication apprehension?
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As a trait, generalized context, audience based, situational
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What are internal effects of communication apprehension? External effects?
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rapid heart, queasyness, perspirations, shakiness, dry mouth
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What are external effects of communication apprehension? External effects?
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avoidance, withdrawl, disruption, overcommunication
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What are the three theories of why people experience fear about communicating?
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excessive activation (getting psyched), inappropriate cognitive processing (mental stress), inadequate communication skills
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What are the differences between the treatment approaches used for managing communication apprehension?
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systematic desensitization (relaxing and focusing on communicating)
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General and specific purpose?
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General is inform, persuade, or entertain. Specific is what to inform or persuade.
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What are the five strategies for organizing a speech?
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- Select and narrow topic
- Determine purpose - Develop central idea - Generate main ideas - Gather supporting material |
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What is the difference between types of evidence?
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soft evidence: opinion, analogies etc
hard evidence: fact and statistic |
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What is persuasion? What is the difference between an attitude, value, and belief?
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changing attitude, value, belief or behaviour. predisposition, good or bad, true or false
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What is cognitive dissonance? How do listeners cope with it?
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making ppl uncomfortable with their current beliefs etc. They may discredit, reinterpret or seek new info, or stop listening or change.
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What are the different criteria for evaluating web resources?
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accountability, objectivity, date, usability, diversity
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What is Maslow’s Hierarchy of Needs? What needs to be satisfied before we feel the need to be self-actualized?
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Bottom to top: Physiological, Safety, Social, Self-esteem, Self-actualization (highest potential)
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What are the different types of propositions?
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Fact (true or false), Value (better or worse), Policy (procedural)
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What are the different types of analogies? How do they differ from one another? How do we use them effectively?
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literal or figurative
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What are statistics? How do we use them effectively?
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numbers: use a reliable source, accurate, understandable, rounded
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What are ethos, pathos, and logos? What are tips for using each?
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credibility, emotion, logic
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What is the difference between initial, derived credibility, and terminal credibility?
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before speech starts, during a speech (trustworthiness), final impression
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What is a fallacy? What are the differences between the types of fallacies? How are they different from one another?
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false reasoning or inapplicable evidence. causal: bad connection. Bandwagon: just bc ppl do it makes it right. either-or: oversimplified. hasty generalization: selfexlp. attack. red herring: irrelevant facts.
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What are the types of impromptu speaking situations?
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subjects, objects, quotations,
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Monroes sequence:
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intro, need, satisfaction, visualization, action
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