Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
35 Cards in this Set
- Front
- Back
|
Ajax |
A programming methodology that uses a number of existing technologies together and enables Web applications to make incremental updates to the user interface without the need to reload the browser page. |
|
|
Blog |
Short for Web log. A collection of personal thoughts posted on a public Web site. Blogging is the act of adding entries to a blog. |
|
|
Call center |
A centralized office used for the purpose of processing a large volume of requests by phone. |
|
|
Collective intelligence |
The ability of a group to exhibit a greater degree of intelligence by solving problems collaboratively compared to the intelligence of an individual member. |
|
|
Contact center |
A call center that allows consumers to contact agents via avenues other than by telephone. |
|
|
Convergence |
The integration of telephony and data technologies. |
|
|
Crowd sourcing |
A problem-solving model in which a task ordinarily performed by one person is outsourced to a large group or community in order to obtain and analyze large amounts of data. |
|
|
Folksonomy |
The practice of categorizing online content through tags. |
|
|
Instant messaging (IM) |
A computer-based method of communication in which users can type and view messages sent to one or more recipients, and view the responses immediately. |
|
|
Mashup |
A Web page that integrates content and scripts from multiple Websites to create new applications. |
|
|
Microformat |
A data format that adds human-readable metadata to existing code so that data can be processed by other software. |
|
|
Mobile computing |
A person's ability to use technology in non-stationary positions and in transit. |
|
|
Podcast |
The use of audio or video digital-media files that are distributed through Web feeds to subscribed users. |
|
|
Presence |
A status indicator that conveys a person's willingness and ability to engage in communications. |
|
|
Semantic web |
A Web 2.0 implementation by which Web data is contextualized with the addition of machine-readable metadata. |
|
|
Social networking |
The practice of creating networks of friends, associates and clients who can discuss topics in common. Online social networking is a powerful concept used by individuals and business worldwide. |
|
|
Spim |
Spam that is delivered through instant messaging. |
|
|
Text messaging |
A method of person-to-person communication in which users type short text messages from mobile phones. |
|
|
Trackback |
A method by which a blogger receives notification when other bloggers link to his or her blog entry. |
|
|
Unified communications (UC) |
A business trend that seeks to simplify and integrate all forms of communication. Also, a set of technologies that enable voice to be converted into text, and vice versa. |
|
|
Voice over IP (VoIP) |
A technology that conveys voice into data packets for transmission over a packet-switched IP network. Allows the use of the internet for real-time voice and video traffic. |
|
|
Web 2.0 |
A concept referring to the changing trends in the use of WWW technology and Web design that have led to the development of information-sharing and collaboration capabilities. |
|
|
Web feed |
A data format for delivering Web content that is updated frequently. |
|
|
Wiki |
A page or collection of Wen pages that can be viewed and modified by anybody with a Wen browser and access to the internet. |
|
|
XMLHttpRequest |
An application programming interface(API) that is used to transfer XML and other text data between a Web server and browser. |
|
|
Aggregator |
Web feeds can be read using this software. |
|
|
|
Popular social networking site most often used as a business tool. |
|
|
Social Networking |
The grouping of individuals with common interests or goals into specific groups or communities. |
|
|
What is true of popular social networking sites? |
They generally provide privacy protection for users. |
|
|
Why should you avoid transmitting sensitive information in a instant messaging session? |
Because instant messaging is not a secure method of communication. |
|
|
SMS |
Protocol required for text messaging. |
|
|
Windows Remote Assistance |
Should use this to accept real-time assistance from a remote help desk technician. |
|
|
A reason blogging has become popular and prevalent. |
A form of intellectual stimulation as well as entertainment. |
|
|
A breach of netiquette |
Typing an email message or instant message using all capital letters |
|
|
Sending jokes via email or sending instant messages to someone who does not want to be contacted |
A form of harassment |
