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21 Cards in this Set
- Front
- Back
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Info Technology |
Constructed (artificial) solutions that store, manipulate, and/orcommunicate information. |
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Info System |
Organized structures of hardware, software, and people that collect, filter,process, distribute, or create information |
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Sustained Competitive Advantage |
Resources that are 1) rare 2) Valuable 3) Difficult to imitate 4) Difficult to Substitute. That puts a firm competitively above the rest. |
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Switching Costs |
Costs/inconvenience associated/incurred with switching from one product to another. |
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Network Effects |
Anything that increases the value of a product as more people use it (Facebook) |
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Porter's Five Forces |
Rivalries w/i the industry; Bargaining power of buyers; Bargaining power of suppliers; Threat of new entrants; Threat of substitutes |
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Strategic Positioning |
doing something differently using technology but accomplishing the same goal |
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Operational Effectiveness |
:doing something better than you were before, nothing different or new, just doing what you were previously doing better using technology. |
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Functional Info System |
Technology that performs a specific function of the business. (Accounting, Sales, etc.) but can't be used seamlessly everywhere because it is only designed for a specific function |
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Enterprise System |
software applications that are built with the organization as a whole in mindrather than individual users. is any system that exists to further the needs of thebusiness as a whole rather than a job function. |
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CRM |
Customer Relationship Management - Enterprise & functional IS. It is a strategy used to learn more about customers’ needs andbehaviors in order to develop stronger relationships with them. |
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HRIS |
Human Resource Info System - Enterprise & Functional system, Systems used in Human Resources to help all the functions of Human resources. (recruitment, time keeping, W-2, training, identify high-po employees etc.) |
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The 4 Main Business Functions |
Human Resources; Sales & Marketing; Finance & Accounting; Operations(Manufacturing and Production) |
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Business Process |
a logically related set of activities that define how a business task if performed. |
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SCM |
Supply Chain Management Software - functional & Enterprise IS - helps decrease bullwhip effect - thatmanages large and complex supply chains. |
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ERP |
Enterprise Resource Planning System - NOT functional IS, Enterprise - is business solution software that integrates and automates the datamanagement of a company’s business processes. |
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ERP Success Factors |
Top Managements Engagement; Project Leaders are veterans, team members are decision makers; Change management and project planning go together; Fill in expertise gaps with third parties; Its not going to solve every problem (stop at good enough and get to know the system) |
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ERP Deployment Strategies |
The Big Bang; Staged Roll out; Slam Dunk; |
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Bullwhip Effect |
since small fluctuations at one end of the supply chain, once filtered through a long process, can causesignificant variance at the other end. It is addressed by SCM 2 ways: by enabling synchronouscommunication and through increasing the speed of communication. |
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Supply Chain Steps |
Planning; Sourcing; Manufacturing; Delivery; Returns |
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ERP Drawbacks |
Switching costs. business process redesign. Employee push-back. Hidden costs: training, payment of software. |
