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14 Cards in this Set
- Front
- Back
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project |
temporary activity a company undertakes to create a unique product, service, or result |
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Metrics |
measurements that evaluate results to determine whether a project is meeting its goals |
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Critical Success Factors (CSFs) |
elements crucial for a business strategy's success (Goals) |
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Key Performance Indicators (KPIs) |
quantifiable metrics a company uses to evaluate the progress toward critical success factors |
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external KPI |
market share- firms sales/total market sales |
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Internal KPI |
return on investment |
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Efficiency metrics |
measure the performance of MIS itself, such as throughput, transactions speed, and system availability. Focuses on the extent of which a firm is using its resources in an optimal way |
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Effectiveness Metrics |
measure the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates |
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examples of efficiency metrics |
throughput, transaction speed, system availability, information accuracy, response time |
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examples of effectiveness metrics |
usability, customer satisfaction, conversion rates, financial |
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Benchmarks |
baseline values the system seeks to attain |
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benchmarking |
the process of continuously measuring systems results, comparing those results to optimal system performance, and identifying steps and procedures to improve system performance |
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Balanced Scorecard |
a management system, in addition to measurement system, that enables organization to clarify their vision and strategy and translate them into action |
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4 Perspectives for Balanced Score card |
Financial, Customer, International Business Process, Learning and Growth |
