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10 Cards in this Set
- Front
- Back
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table service is associated with all of the following except? a.)plate service b.)cart service c.)qsr service d.) platter service |
c.)qsr service |
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regarding the pre-opening procedures, which of the following should be observed by servers or managers? a.)inspecting the area b.)reservation procedures c.)sidework d.)all of the above |
a.) all of the above |
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if a guest appears obviously intoxicated and should not be served alcohol, this guests is in which of the following zones? a.)yellow b.)red c.)neutral d.)green |
b.)red zone |
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standard operating procedures breaks down job responsibilities and gives employees a clear expectations of their roles? a.)true b.)false |
b.)false |
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family service typically a.)serve gourmet food that in an elegant atmosphere b.)serve food thats proportion &arranged attractively on platters c.)is placed in bowls,platters&brought to the table by the server d.)none of the above |
c.)is placed in bowls,platters brought by server |
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under the table service style of service,cart service is also reffered to as : a.)american b.)russian c.)english d.)french service |
d.) french service |
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based on the presentation which of the following is a key ingredient to enjoyable service? a.)great attitude b.)personality c.)smile,approachable d.)all of the above |
d.) all of the above |
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when serving alcohol or food, the server is required to serve from the left side? true or false |
false |
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which of the following is not one of the first five things a server should do in sequence when serving their guests? a.)present the menu and wine list b.)take the beverage order c.)asks the guest if they are interested in ordering an appetizer d.) serve water |
c.)ask if they are interested in appetizer |
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the following are behavioral warning signs that can help service employees recognize that a guest is becoming intoxicated except? a.)impaired judgment b.)ordering 3rd drink c.)relaxed inhibitions d.)slow reactions |
b.)ordering a 3rd drink |
