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57 Cards in this Set
- Front
- Back
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U.S. Social Security and Canadian Pension taxes are planned savings/retirement funds, and the money is collected by the:
city council state government county government U.S. and Canadian governments |
U.S and Canadian governments.
U.S. Social Security and Canadian Pension taxes are planned savings/retirement funds and the money is collected by the U.S. and Canadian governments. |
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The tax based on the profits (earnings) of a business is known as:
sales tax payroll tax income tax operating tax |
Income tax.
The tax based on the profits (earnings) of a business is known as income tax. |
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All of the following items should be important requirements in the process of salon planning EXCEPT:
location market need cost of necessary improvements the distance from the Social Security office |
The distance from the Social Security office.
The location, market need and cost of necessary improvements are important factors in the process of salon planning. |
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The least important factor in deciding whether to accept a position is:
the location the size of the salon the salary and benefits the success of the salon |
The size of the salon.
The least important factor in deciding whether to accept a position is the size of the salon. |
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To become an asset to any salon staff, the designer should do all of the following EXCEPT:
listen to clients offer sound advice make negative comments communicate professionally |
Make negative comments.
To become a valuable asset to any salon staff the designer should listen to clients, offer sound advice and communicate professionally. |
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The salon owner is responsible for collecting and paying sales tax how often?
daily twice a day monthly or quarterly annually or semi-annually |
Monthly or quarterly.
The salon owner is responsible for collecting and paying the sales tax to the state on a monthly or quarterly basis. |
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Which of the following is NOT a method you can use to start your job search?
mail out resumes call or visit salons you'd like to work at ask your teacher to find a job for you check the classifieds in your local paper |
Ask your teacher to find a job for you.
Mailing out resumes, calling or visiting salons that impress you or checking the classified section of your local paper are a few ways to help you search for a job. |
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Which of the following is vital in order to allow close management of products purchased for retailing in the salon?
receptionist appointment book inventory control system employee compensation |
Inventory control system.
An inventory control system is vital in order to allow close management of products purchased for retailing in the salon. |
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Which of the following business types is owned by the shareholders and formed under legal guidelines?
franchise partnership corporation proprietorship |
Corporation.
A corporation is owned by the shareholders and is formed under legal guidelines. |
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The ideal salon arrangement has an efficient traffic pattern providing:
80 sq. feet per designer a remote reception area the most steps for the client and designers to travel the least steps for the client and designers to travel |
The least steps for the client and designers to travel.
The ideal salon arrangement has an efficient traffic pattern providing the least steps for the client and designer to travel. |
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Which of the following terms refers to all money owed?
assets liabilities net worth financial status |
Liabilities.
All money owed is referred to as liabilities. |
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A business owned by one person is called a(n):
corporation franchise partnership sole proprietorship |
Sole proprietorship.
A sole proprietorship is a business owned by one person who is in complete control of the business. |
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Which form of advertising involves sending postcards or flyers to potential customers?
direct mail advertising TV and radio advertising word-of-mouth advertising involvement in community affairs |
Direct mail advertising.
Direct mail advertising involves sending postcards or flyers to potential customers. |
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Which of the following interview questions is illegal for an employer to ask for the purpose of discrimination?
When were you born? What is your strongest technical area? How would you describe your people skills? How would someone describe your personal characteristics? |
When were you born?
In the United States, illegal interview questions are those that discriminate based on age, color, race and gender. |
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In many cases, the first person to greet a client is the:
owner designer manager receptionist |
Receptionist.
In many cases, the first person to greet a client is the receptionist. |
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Compliance with all local, state/province and federal rules, regulations and laws is the responsibility of the:
designers salon owner local authorities former building owner |
Salon owner.
Compliance with all local, state/province and federal rules, regulations and laws is the responsibility of the salon owner. |
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Which of the following ways can a salon professional use to develop a successful relationship with the client?
determine the client's needs avoid offering the client any additional services cancel prebookings on your client often decide for your client which look or design is best |
Determine your clients needs.
A key to a successful client relationship is determining your client's needs. |
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An example of a liability on your financial statement would be:
last week's income restaurant receipts any earned tips money you owe on a credit card |
Money you owe on a credit card.
Any outstanding loan balances on your assets, bills from credit cards or charge accounts are liabilities. |
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All payments received from clients for services performed and home care products purchased is known as:
taxes income expenses compensation |
Income.
All payments received from clients for services performed and home care products purchased is known as income. |
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Job features such as paid holidays, health insurance and a retirement plan offered by the workplace are known as:
benefits bonuses commission referrals |
Benefits.
Paid holidays, bonuses, insurance benefits and a retirement plan are all job benefits a workplace can offer an employee. |
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Net worth is calculated by subtracting liabilities from which of the following?
assets student loans loan balances charge accounts |
Assets.
Net worth is calculated by subtracting liabilities from assets. |
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Which of the following is NOT a skill or ability a salon owner should possess to ensure success?
the ability to maintain a budget ability to set realistic business goals having the salon employees handle all unusual or difficult client situations recognize skills and techniques and hire staff accordingly |
Having the salon employees handle all unusual or difficult client situations.
A successful salon owner should communicate with the public, not only in ordinary situations, but also in unusual or difficult instances. |
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To be granted future loans, it is important to pay loans on time and avoid:
taxes default insurance compensation |
Default.
To be granted future loans it is important to pay loans on time and avoid default. |
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The term given for selling products for client home care is:
retailing networking scheduling warehousing |
Retailing.
The term given for selling products for client home care is retailing. |
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Which type of insurance protects the salon owner from financial loss due to an employee's negligence?
premise malpractice Social Security product liability |
Malpractice.
Malpractice insurance protects the salon owner from financial loss due to an employee's negligence. |
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Location is the most important factor in:
choosing a lawyer choosing a salon choosing a distributor opening a salon business |
Opening a salon business.
The most important factor in opening a salon business is location. |
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A designer earning additional payment over and above the normal paycheck would be receiving what type of compensation?
salary pension commission salary plus commission |
Salary plus commission.
Receiving a steady paycheck and additional payment for additional clientele is referred to as salary plus commission. |
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What percentage of the total salon expenses generally represents compensation for the salon owner and employees?
10% 25% 50% 75% |
50%.
Compensation for the salon owner and employees generally represents 50% of salon expenses. |
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The government agency that would audit your business' record keeping is the:
EPA IRS OSHA MSDS |
IRS.
If you are audited by the IRS, these records are proof of your income. |
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Which method is considered to be the most effective way of building your clientele?
referrals prebooking word-of-mouth advertising providing unexceptional service |
Word-of-mouth.
Word-of-mouth advertising is probably the most effective way of building your clientele. |
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Which of these descriptions is NOT a guideline to be used when creating a resume?
list awards and special recognition show prior employment information provide at least eight pages of information write the resume in a brief and concise manner |
Provide at least eight pages of information.
resume should describe prior employment, special awards and be written in a brief and concise manner. |
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What amount of commission will a salon owner usually pay an employee for the retail sales of home care products?
1% to 3% 4% to 6% 8% to 15% 20% to 25% |
8% to 15%.
Many salons pay a commission ranging from 8% to 15% of the designer's total retail sales of salon products. |
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Renting or leasing a workstation from a building owner would represent which of the following situations:
partnership corporation sole proprietorship independent contractor |
Independent contractor.
A designer renting or leasing a workstation from a building owner is referred to as an independent contractor. |
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Making a future appointment with a client while he or she is still in the salon is an effective tool for building a clientele and is referred to as:
prebooking the client pressuring the client retailing to the client networking with the client |
Prebooking the client.
Prebooking a client while he or she is still in the salon is an effective tool for building success by retaining a client base. |
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The designer's name, scheduled service, client's name, date and client's phone number should all be included in the:
I-9 form appointment book state income tax form federal income tax form |
Appointment book.
The designer's name, scheduled service, client's name, date and client's phone number should all be included in the appointment book. |
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Keep all records of daily sales and services for:
2 to 4 years 5 to 7 years 10 to 12 years 14 to 16 years |
5 to 7 years.
Keep all records of daily sales for 5 to 7 years. |
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One of the most effective techniques in building a clientele is to:
run behind to show the salon is busy give out business cards to potential clients promote services that aren't available in the salon point out weaknesses of other designers to clients |
Give out business cards to potential clients.
One of the most effective techniques for building clientele is to give out business cards to potential clients. |
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What is generally considered the best form of advertising?
television billboards pamphlets word of mouth |
Word of mouth.
Generally the best form of advertising is word of mouth. |
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Which of the following items is reported to the IRS as employee income?
tips received by an employee money paid to vendors for products operating expenses paid by the salon change given to a client following payment |
Tips received by an employee.
Tips received by an employee must be reported to the IRS as employee income. |
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The type of business ownership in which two or more persons share all costs of opening, operating and maintaining the business is a:
franchise partnership corporation sole proprietorship |
Partnership.
A partnership is a business in which two or more persons share all costs of opening, operating and maintaining the business. |
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Income minus profit equals expenses.
True False |
False.
Income minus expenses equals profit. |
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An insurance agent sets up the salon's basic bookkeeping system and other financial tasks related to the salon.
True False |
False.
An accountant evaluates the salon's rental agreement, sets up a basic bookkeeping system and records the salon's tax payments. |
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Treating your clients with the same respect and concern you would like them to treat you is a key to developing a successful designer-client relationship.
True False |
True.
Treat your clients with the same respect and concern you would like them to exhibit toward you. |
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The W-2 form is supplied by the employer to indicate all the taxes the employee has paid for the past year.
True False |
True.
The salon owner must provide a W-2 form for each employee. The W-2 form will indicate all taxes paid for the past year. |
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A rental agreement is also known as a lease.
True False |
True.
A rental agreement is also known as a lease. |
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Sending out promotional literature advertising your salon is considered to be the most effective way to build your clientele.
True False |
False.
Word-of-mouth advertising is probably the most effective way of building your clientele. |
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Salaries or commissions are usually your largest expenses in operating a salon.
True False |
True.
Salaries or commission for you and your employees usually account for half of your operating expenses. |
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A set income given to an employee on a weekly or monthly basis is known as salary.
True False |
True.
A salary structure is a compensation system that guarantees a set income on a weekly or monthly basis. |
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Worker's Compensation is controlled by the state to provide insurance to any employee injured while on the job.
True False |
Worker's compensation.
Worker's Compensation is a state-controlled insurance required by law to cover any expense resulting from an injury to an employee. |
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When a percentage of a salon's monthly income plus a set dollar amount are paid each month, this refers to a fixed rent.
True False |
False.
A variable rent includes a set dollar amount paid per month plus a percentage of the total monthly income. |
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The features of a product can include the product's appearance, the aroma or a specific ingredient.
True False |
True.
Features of a product are its characteristics, which might include the size of the container, the aroma or a specific ingredient. |
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If the operating expense is greater than the income, the salon is operating at a profit.
True False |
False.
If the operating expenses are greater than the income, then the salon is operating at a loss. |
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The primary duty of the receptionist to provide scalp massages for the clients.
True False |
False.
The primary duties of the receptionist include scheduling appointments, managing incoming and outgoing call and informing designers of arrivals in the salon. |
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In many cases, the first person to greet the client is the owner of the salon.
True False |
False.
In many cases, the first person to greet a client is the receptionist. |
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The emotional buyer bases his or her purchases on personal reasons than facts.
True False |
True.
The emotional buyer bases purchases on personal reasons than facts. |
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Creating a radio ad is the best form of advertising for your salon.
True False |
False.
The best form of advertising is word of mouth. |
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What the product will do to improve the condition of a client's hair or skin is known as the product's features.
True False |
False.
Benefits of a product are things that the product will do to enhance the appearance or improve the condition of the client's hair, skin or nails. |
