Chapter 9 & 12 Business Mangement

Front 1

Organizational Structure

Back 1

the vertical and horizontal configuration of departments, authority and jobs within a company

Front 2

Functional Departmentalization

Back 2

organizing work and workers into separate units responsible for particular business functions or areas of expertise

Front 3

Product Departmentalization

Back 3

organizing work and workers into separate units responsible for producing particular products and services

Front 4

Customer departmentalization

Back 4

organizing work and workers into separate units responsible for particular kinds of customers

Front 5

Geographic departmentalization

Back 5

organizing work & workers into separate units responsible for doing business in particular geographic areas

Front 6

Matrix Departmentalization

Back 6

hybrid organizational structure in which 2 or more forms of departmentalization most often product and functional are used together

Front 7

Chain of Command

Back 7

vertical line of authority that clarifies who reports to whom throughout the organization

Front 8

Unity of Command

Back 8

a management principle that workers should report to just one boss

Front 9

Line Authority

Back 9

right to command immediate subordinates in the chain of command

Front 10

Staff Authority

Back 10

right to advise but not command others who are not subordinates in the chain of command

Front 11

Line Function

Back 11

an activitythat contributes directly to creating or selling the company's products

Front 12

Delegation of Authority

Back 12

assignment of direct authority and responsibility to subordinate to complete tasks for which the manager is normally responsible

Front 13

Centralization of authority

Back 13

location of most authority at the upper levels of the organization

Front 14

Decentralization

Back 14

location of a significant amount of authority in the lower levels of the organization

Front 15

Job Specialization

Back 15

job composed of a small part of a larger task or process

Front 16

Job Rotation

Back 16

periodically moving workers from one speciailized job to another to given them more varitey and the opportunity to use different skills

Front 17

Job Enlargement

Back 17

increasing the number of different tasks that a worker performs within one particular job

Front 18

Job Enrichment

Back 18

increasing the number of tasks in a particular job and giving workers the authority and control to make meaningful decisions about their work

Front 19

Empowerment

Back 19

feelings of intrinsic motivation, in which workers perceive their work to have impact and meaning and perceive themselves to be competent and capable of self determination

Front 20

Diversity

Back 20

variety of demographic, cultural, and personal differences among an organizations employees and customers

Front 21

Affirmative Action

Back 21

purposeful steps taken by an organization to create employment opportunities for minorities and women

Front 22

Diversity helps:

Back 22

1. reduce turnover
2. decrease absenteeism
3. avoid expensive lawsuits
4. attracts and retain talented workers
5. driving business growth

Front 23

Surface level diversity

Back 23

differences such as age, sex, race and physical disabilities that are observable , typically unchangeable, and easy to measure

Front 24

Deep-level diversity

Back 24

differense such as personality and attitudes that are communicated throught verbal and non verbal behaviors and are learned only through extended interaction with others

Front 25

What can companies do to avoid age descrimination?

Back 25

Companies need to monitor extent to which older workers receive training

Front 26

What can companies do to reduce sex descrimination?

Back 26

1. pairing female execs with senior execs from whom they can seek advice and support
2. make sure male dominated social activites don't unintentionally exclude women
3. designate a go-to person women can talk to if they believe they are being discriminateded against because of their sex

Front 27

What can companies do to make sure all race/ethnicities gave the same opportunities?

Back 27

1. Compare hiring, promotion, & employee satisfaction rates between white and ethnic workers
2. eliminate unclear selection and promotion criteria
3. creating a culture that is visionary in its approach to diversity is key

Front 28

What can companies do to make sure people with disabilities have the same opportunites?

Back 28

1. Commit to reasonable workplace accomodations
2. Companies should actively recruit qualified workers with disabilities

Front 29

Glass Ceiling

Back 29

invisible barrier that prevents women and minorities from advancing to the top jobs in organization

Front 30

Disposition

Back 30

tendency to respond to situations aned events in a predetermined manner

Front 31

Personality

Back 31

relatively stable set of behaviors, attitudes, and emotions desplayed over time that makes people different from each other

Front 32

Extraversion

Back 32

degree to which someone in active, assertive, gregarious, sociable, talkative, and energized by others

Front 33

Emotional Stability

Back 33

degree to which someone is not angry, depressed, anxious, emotional, insecure and excitable

Front 34

Agreeableness

Back 34

degree to which someone is cooperative, polite, flexible, forgiving, good-natured, tolerant and trusting

Front 35

Conscientiousness (biggest impact)

Back 35

someone is organized, hardworking, responsible, perservering, thorough, and achievement oriented

Front 36

Openess to experience

Back 36

someone is curious, broad-minded, and open to new ideas, things and experiences; is spontaneous; and has a high tolerance for ambiguity