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18 Cards in this Set

  • Front
  • Back
non verbal communication
all aspects of communication other than words-body language and how we utter words -inflection volume
five principlas of non verbal communication
1.ambiguous- 2.interact with verbal-3.regulates interaction-4.establish relationship meaning 5.reflects cultural values
responsiveness
we show eye contact inflections and facial expressions to show interest in others
liking
positive feelings-smiles and friendly touching show positive feelings
power
nonverbal behavior to assert dominance and to negotiate status-space and power- space announces status in western culture
space
expresses power realtions
silence
no sound-powerful non verbal to show control, convey disapproval
chronemics
western culture values time- many technological devices to store time-how we perceive and use time
kinesics
body position body motion including those of the face
haptics
physical touch -touch is the first of our five senses to develop
physical appearance
non verbal and culture prescribes the ideal for physical form-physical appearance also includes physiological
artifacts
personal objects we use to announce our identities and to personalize our environment
proxemics
personal space and how we use it-space shows power in relationships
environmental factors
elements of settings that reflect how we feel think and act
chronemics
how we perceive and use time to define identitites and interaction
paralanguage
vocal but not actual words-sounds such as murmurs or gasps and vocalqwualities such as volume rhythm pitch and inflection
silence
nonverbal behavior that is lack of communicated sound silence can be powerful
effective non verbal communication
monitor nonverbal behaviors -don't assume to interpret non verbals use person al and contextual qualifications