Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
33 Cards in this Set
- Front
- Back
Giving, receiving, and interpreting of information through any of the five senses by two or more interacting people. |
Communication |
|
An interaction that is helpful and healing for one or more of the participants; |
Therapeutic Communication |
|
During implementation of the nursing care plan, the nurse communicates with the client and family and communicates his or her impressions and observations to other members of the healthcare team |
Key Concept #1 |
|
Ongoing evaluation of the effectiveness of nursing interventions depends on clear and coherent communication among all persons concerned. |
Key Concept #2 |
|
Client teaching and preparation for discharge depend on accurate and empathic communication and client understanding. |
Key Concept #3 |
|
Without accurate and therapeutic communication, the nursing process cannot exist. |
Key Concept #4 |
|
Personal characteristics of genuineness, caring, trust, empathy, and respect promote harmony among individuals. This feeling of harmony is called: |
Rapport |
|
The originator or source of the idea |
Sender |
|
The Idea |
Message |
|
A means of transmitting the idea, which can be verbal or non verbal |
Medium or Channel |
|
The person who receives and interprets the message |
Reciever |
|
The receivers response to the message through internal feelings and verbal and nonverbal feedback |
Interaction |
|
Sharing information through written or spoken word. |
Verbal Communication |
|
A defect in, or loss of, the ability to speak, write, or sign, or the ability to comprehend speech and communication. |
Aphasia |
|
Sharing information without using words or language. |
Nonverbal Communication |
|
Use of Words (e.g., speech, sign language, writing, slang) |
Verbal Communication (Examples) |
|
Vocal Sounds (e.g., grunt, snort) |
Oral Communication (Examples) |
|
Personal Space Body Characteristics: Body art, piercings, branding, plastic surgery, scarification, weight, clothing(cultural differences in what is considered to be beautiful) Facial Expressions Eye contact, eye gaze touch body gestures and movement vocal characteristics: geographical differences and accents. Gender differences Cultural mores: behaviors specific to a cultural group or geographical location |
Examples of Verbal and Nonverbal Communication |
|
The use of space in relationship to communication |
Proxemics |
|
An area around him or herself; reserved for close friends or intimates |
Personal Space |
|
A nurse is never required to allow inappropriate behavior from a client. This includes verbal or physical abuse as well as sexual harassment. |
Key Concept #4 |
|
Remember that any aggressive behavior toward clients by a nurse, whether physical or verbal, constitutes assault on the part of the nurse. |
Key Concept #5 |
|
This person seems angry and hostile, argues and disagrees with everything that is said, and displays angry body language. This person is often inflexible and argumentative, and may be very intrusive. |
Aggressiveness |
|
This person does not seem to care what happens and may be forgetful and/or inefficient. Body language displays indifference. (Example : shrugging the shoulders, looking the other way saying "whatever") |
Passive |
|
This person is able to make statements without conveying either aggressiveness (over dominance) or passivity (submission). This person makes confident statements of fact without making judgments. |
Assertive behavior/Assertiveness |
|
A goal directed conversation in which one person seeks information from another. |
Interview |
|
A question that elicits a "yes" or "no" answer |
Close-ended question |
|
A question that encourages longer and more thorough answers |
Open-ended questions |
|
Do you sleep well? Do you like dairy products? How many children do you have? Does your leg hurt often? Do you abuse alcohol? Street Drugs? |
Examples of Close-Ended questions
|
|
Tell me about your usual sleep patterns? Describe the pain in your leg? Tell me about your tobacco use? Describe your hallucinations? Tell me about your family? |
Examples of Open-Ended questions |
|
Practice waiting in silence for a client to speak. This is a very effective communication tool, but is difficult for many nurses. |
Key Concept #6 |
|
It is important to remember that play is often the most effective means of communication with a child. |
Key Concept #7 |
|
Skillfully interviewing clients to determine their healthcare needs.
Listening attentively to what the client is saying.
Teaching Clients and the families certain aspects of care.
Participating in team conferences and client care conferences.
Maintaining the confidentiality of all information about clients. Reporting the condition of the client to ther members of the healthcare team. |
Ways to facilitate Communication in Healthcare |