Chapter 3: Supervision

Front 1

A company officer plays a major role in:

Back 1

building teamwork

Front 2

To build an effective work environment, the company officer should

Back 2

recognize good work

Front 3

The employee developement style that is usually done before the fact to assist the employees in improving their skills in knowledge and ability is

Back 3

coaching

Front 4

When delegating a task to a subordinate, an officer has to ensure that the

Back 4

assigned firefighte is caable of doing the job

Front 5

To grant to another a part of one's authority or power is the description of

Back 5

delegation

Front 6

Company officers who utilize effective delegation

Back 6

provide an empowerment tool to their subordinates

Front 7

Having a senior firefighter assigned to a new recruit for purposes of skill improvement and position advancement is an example of:

Back 7

mentoring

Front 8

Statements of measurable outcomes used to accomplish a goal are called

Back 8

objectives

Front 9

A long term, measureable target to achieve is called a:

Back 9

goal

Front 10

The company officer should delegate only the ___ ___ of responsibility and authorty to achieve a ___ __ ___

Back 10

appropriate amount
sense of ownership

Front 11

The processes of directing, overseeing, and controlling the activities of other individuals.

Back 11

Supervision

Front 12

The administration and control of projects, programs, situations, or organizations.

Back 12

Management

Front 13

Act of controlling, directing, conducting, guiding and administering through the use of personal behavioral traits that motivate employees

Back 13

Leading

Front 14

The span of control is from __ to ___. The preferred number is ___

Back 14

3
7
5

Front 15

A ____ is anyone who is responsible for the activities of one or more subordinate.

Back 15

supervisor

Front 16

The efficient assignment of subordinates to a supervisor is referred to as

Back 16

span of control

Front 17

3 levels of priority in emergency services are

Back 17

emergency response
preparation for emergency response
organizational duties

Front 18

Preparation activities to meet priorities in emergency services are:

Back 18

Mental preparation for emergency response
Direct preparation for emergency response
Application of efficient organizational skills

Front 19

Actions taken by supervisor when problem arises suddenly need to be:

Back 19

corrective, progressive and lawful

Front 20

Short range objectives are based on the

Back 20

long range goals of the organization

Front 21

Objectives should be:

Back 21

attainable
clearly stated
measurable
within capability of the unit

Front 22

3 methods to involve the employees in the process of establishing goals and objectives:

Back 22

Simply required the employee to accomplish a specific task
Delegate tasks and allow employee to select method for accomplishing task
Use democratic leadership principles and give employees opportunity to establish goals and objectives.

Front 23

___ are usually composed of three or more people and assigned to a vehicle

Back 23

Companies

Front 24

Groupings of people with the common purpose of completing specific objectives within the organization

Back 24

Workgroups

Front 25

Process of overcoming inherent individual differences within the unit

Back 25

Team building

Front 26

5 development stages from disjointed individuals to a cohesive team

Back 26

Forming: leader outlines the process and establishing the group structure
Storming: leader is supportive in this stage and actively listen to members. goal is to reduce amount of time spent in this stage.
Norming: group establishes its own set of norms and values
Performing: group move toward accomplishing its objectives. the group is a true team at this point.
Adjourning: the termination of the group task. opportunity to debrief group members

Front 27

6 ways to create job interest within the a unit

Back 27

Empowering
Providing rewards
Coaching
Counseling
Mentoring
Celebrating accomplishments

Front 28

Way to create job interest that is a form of delegation that allows subordinates to take responsibility for their actions and decisions:

Back 28

Empowering employees

Front 29

Way to create job interest that involves an informal process of giving motivational direction, positive reinforcement and constructive feedback to employees in order to maintain and improve their performances

Back 29

Coaching

Front 30

Way to create job interest that involves a formal process of assisting participants in identifying and resolving personal, behavioral, or career problems that are adversely affecting performance.

Back 30

Counseling

Front 31

Way to create job interest that involves preparing capable individuals for advancement within the organization through the direction of a positive role model

Back 31

Mentoring