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8 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Systems Theory |
Theory that states that everything in a client's life affects them Micro-personal( ex. background/family) Macro-culture Mezzo-any structure outside of their life (ex. community, institution, agencies) |
Connection |
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CM Tasks |
1. Initial Interview(screening)- process by which a client is determined appropriate(behavior) and eligible(demographics) for admission to the program 2. Gathering Information(Assessment)- process by which a counselor identifies and evaluates clients strengths, weaknesses, problems, and needs 3. Consulting- relating w/ professionals w/ regard to client treatment to ensure quality of life 4. Monitor adherence to plan- making sure services are right for the client and that services are doing their job 5. Troubleshooting potential problems 6. Counseling- utilizing special skills to help individuals, families, and groups to achieve goals by exploring problems and ramifications, examine attitudes and feelings, consideration of alternative and evaluate decision-making 7. Emotional Support 8. Paperwork 9. Liason btw client, family, and other professionals 10. Liason btw programs 11. Establishing credibility 12. Bureaucracy 13. Earn Respect |
What CM should do |
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CM Functions/Performance |
1. Outreach to clients - have to have knowledge about system and client 2. Assessment of needs -have to have interpersonal skills 3. Treatment Planning -have to have power to make things happen 4. Referral to resources - reasonable caseload 5. Monitoring Service Delivery - documentation |
Functions |
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Delivery |
1. Direct 2. Indirect (can't be billed for) |
Services |
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Confidentiality |
Exceptions: 1. Legal Mandate -have to respond to a subpoena but don't require information; court order does 2. Child,Elder, or dependent adult - abuse, neglect, exploitation, and abandonment 3. Danger to self and others Other info. - no information can be shared outside the relationship w/or expressed or written consent ( ex. HIPPA) - violation could cost up to 10,000 or get shutdown |
Confidentiality |
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CM Goals |
*connect them w/ resources : referral- identifying client needs that can't be met w/ counselor and assisting them w/ supports/resources *teach them how to be their own case managers or help them work independently |
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Steps to CM |
1. Defining the problem(s) -start by gathering information: -screen -intake: paperwork(TCF, ROI, Insurance, Confidentiality) -assesment(core function): information about the client -micro -mezzo -macro 2. Determining severity of the problem: - developing hypothesis 3. Figuring out why problems are happening 4. Establishing Goals (S.M.A.R.T) Goals should be: -behavioral - community services - support systems - problem-solving skills clients should acquire 5. TP- the process where the counselor identifies problems, establishes goals, and decides on the treatment method and resources 6. Evaluation - determining the degree of goal achievement How much does your client's success depend on you- it depends 7. Termination: a process not an appointment -client has achieved goals -proven they can self manage - successfully working w/ liaisons *In this stage: -take a stroll down memory lane -talk about case manager- client relationship 8. Follow-up -time and money are often a hindrance |
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Reasons why clients are not complaint |
1. Kind of problem->resistant to change 2. Not enough resources/services 3. Caseloads are too large |
Noncompliance |
