Chapter 17 Inspection Procedures

Front 1

focuses on the speaker and ignores other distractions. basically paying attention to the message

Back 1

Attending pg 721

Front 2

Look at the speaker, think about what's being said, visualize the situation be talked about.

Back 2

Attending

Be ready to listen. Pg 721

Front 3

wait until the speaker has finished delivering the message before responding.

Back 3

Attending

Listen to the complete message pg 721

Front 4

Listen to both verbal and nonverbal messages

Back 4

Attending

Maintain eye contact. pg 721

Front 5

Sitting behind a desk can place a physical and psychological barrier between the listener and the speaker.

Back 5

Attending

Remove physical barriers. pg 721

Front 6

Dividing attention between multiple speakers will guarantee that parts of the message will be lost.

Back 6

Attending

Listen to one speaker at a time pg 721

Front 7

Consist of decoding a message and assigning meaning to it.

Back 7

understanding pg 721

Front 8

Organize the message into a logical pattern

Back 8

understanding pg 721

Front 9

Observe nonverbal clues to help with the meaning of the message.

Back 9

understanding pg 721

Front 10

Ask questions to clarify the meaning of the message

Back 10

understand pg 721

Front 11

involves retaining what has been said which is critical for the message to have the correct effect

Back 11

remembering pg 721

Front 12

Repeat to the information to do what?

Back 12

remembering pg 721

Front 13

When possible take note which is effective and important.

Back 13

remembering pg 721

Front 14

Involves critically analyzing the message to determine how factual it really is.

Back 14

evaluating pg 721

Front 15

the listener must be able to separate facts from opinion.

Back 15

evaluating pg 721

Front 16

involves the feedback portion of the communication process and means an exchange of roles.

Back 16

responding pg 722

Front 17

with out this ______ speaker does not know if the message was received, understood or acted on

Back 17

responding pg 722

Front 18

Originates a message by encoding or turning thoughts and mental images into words

Back 18

sender pg 723

Front 19

contains a meaning idea or concept that a speaker is attempting to communicate to the receiver.

Back 19

message pg 723

Front 20

Auditory

Back 20

Message (spoke) pg 723

Front 21

Visual

Back 21

Message (sight ) pg 723

Front 22

tactile

Back 22

Message (touch) pg 723

Front 23

olfactory

Back 23

message (smell) pg 723

Front 24

gustatory

Back 24

message (taste) pg 723

Front 25

gestural

Back 25

message (a motion) pg 723

Front 26

give the path that a message takes between the sender and the receiver

Back 26

medium or channel pg 723

Front 27

usually face to face in most interpersonal communication situations

Back 27

medium or channel pg 723

Front 28

accepts a message and decodes or interprets it

Back 28

receiver pg 723

Front 29

education, cultural background, perception, attitude, and context all provide interpretation of the message

Back 29

receiver pg 723

Front 30

prevents the receiver from fully receiving a message.

Back 30

interference pg 724

Front 31

may be provided by internal or external sources

Back 31

interference pg 724

Front 32

receiver has a hearing impairment

Back 32

interference (internal barrier) pg 724

Front 33

Excessive noise is in the area

Back 33

interference (external barrier) pg 724

Front 34

completes the communication process, resulting in an ongoing cycle

Back 34

feedback (response) to the sender pg 724

Front 35

recognize listener as having a different point of view and attempt to relate to it rather than make fun of it.

Back 35

engage in dual perspective pg 725

Front 36

do not blame someone else for personal feelings and thoughts.

Back 36

take responsibility for personal feelings and thoughts pg 725

Front 37

avoid trying to apply personal feelings to another persons such as saying I know how you feel

Back 37

show respect for the feelings and thoughts of the other person. pg 725

Front 38

avoid abstract vernacular language or phrases that can cause misunderstandings

Back 38

try to gain accuracy and clarity in speaking pg 726

Front 39

speak slowly and clearly if a person is deaf.

Back 39

be aware of any special needs of the receiver pg 726

Front 40

what to do if emotions are not under control

Back 40

avoid speaking or addressing a problem while under angry or emotional. pg 726

Front 41

Learn to modify the use of eye contact when it is appropriate.

Back 41

eye contact pg 726

Front 42

self confidence by standing tall and erect

Back 42

body language pg 726

Front 43

match face to message

Back 43

facial expression pg 726

Front 44

learn to control ______ that are annoying or distracting to others.

Back 44

gestures pg 726

Front 45

is accomplished through practice and a command of the information or topic in message

Back 45

poise pg 726

Front 46

set an example for subordinates and require the same level of _______________

Back 46

personal appearance pg 726

Front 47

Can have both a positive or negative effect

Back 47

touch pg 726

Front 48

determine the use of space and apply it appropriately

Back 48

proximity pg 726

Front 49

adjust the application of ____ based on individual or groups that are present

Back 49

use of time pg 726

Front 50

Gain the ______________ of the listeners

Back 50

attention pg 727

Front 51

describe the problem and demonstrate a ______ for a change in the current situation.

Back 51

need pg 727

Front 52

providing sufficient information and evidence to allow the listener to accomplish the goal

Back 52

satisfaction pg 727

Front 53

describe the solution for the problem and how it will benefit the listener.

Back 53

visualization pg 727

Front 54

state what the listener will need to take to solve the problem and complete.

Back 54

action pg 727

Front 55

Helmet/hard hat

Gloves

Safety shoes or boots

Back 55

equipment lists pg 728

Front 56

respirator self contained breathing apparatus, supplied air, air purifying

Back 56

equipment lists pg 729

Front 57

protective clothing

spill- protective clothing

flashlight

Back 57

equipment lists pg 729

Front 58

hand cleaning materials

eye protection

hearing protection

Back 58

equipment lists pg 729

Front 59

coveralls

clipboard w/Inspection forms

electron. data collection

Back 59

equipment lists pg 729

Front 60

material sketches/maps

measuring tape

camera

Back 60

equipment lists pg 729

Front 61

Pitot tube and gauge, hydrant wrench, static pressure cap gauge for water supply testing

Back 61

equipment lists pg 729

Front 62

reference materials code books, code sections copies, building plans, previous reports

Back 62

equipment lists pg 729

Front 63

size of the facility or occupancy

Back 63

inspection scheduling pg 730

Front 64

complexity of operations or processes within the occupancy

Back 64

inspection scheduling pg 730

Front 65

weather it is a regular periodic inspection or a follow up inspection

Back 65

inspection scheduling pg 730

Front 66

location of the facility or occupancy

Back 66

inspection scheduling pg 730

Front 67

inspector's familiarity and experience with the occupancy

Back 67

inspection scheduling pg 730

Front 68

ensure compliance with posted occupant loads

Back 68

inspections normal working hours pg 731

Front 69

look for locked, blocked, or obstructed exits

Back 69

inspections normal working hours pg 731

Front 70

Investigate public complaints

Back 70

inspections normal working hours pg 731

Front 71

locations hydrants, alt. water sources, FDC, Match

Back 71

general inspection procedures pg 733

Front 72

Building name and address match

Back 72

general inspection procedures pg 733

Front 73

Address number conformed and clearly visible

Back 73

general inspection procedures pg 733

Front 74

Exterior maintenance or house keeping

Back 74

general inspection procedures pg 733

Front 75

type of occupancy match

Back 75

general inspection procedures pg 733

Front 76

number of stories of the structure match

Back 76

general inspection procedures pg 733

Front 77

proximity to other structures or potential exposures

Back 77

general inspection procedures pg 733

Front 78

construction, renovation, demolition activities (special or temp fire & life safety conditions)

Back 78

general inspection procedures pg 733

Front 79

start from the roof and work downward

Back 79

common inspection method pg 735

Front 80

start from the basement and work upward

Back 80

common inspection method pg 735

Front 81

follow an established manufacturing process from raw materials to the finished product and all storage areas

Back 81

common inspection method pg 735

Front 82

Inspection agency's name

Back 82

inspection checklist pg 740

Front 83

Date of inspection

Back 83

inspection checklist pg 740

Front 84

name and address of occupancy being inspected

Back 84

inspection checklist pg 740

Front 85

name and phone number of person in charge of occupancy owner if not the same person

Back 85

inspection checklist pg 740

Front 86

name of building representative who accompanied inspector

Back 86

inspection checklist pg 740

Front 87

occupancy classification

Back 87

inspection checklist pg 740

Front 88

height of building and number of stories above and below grade

Back 88

inspection checklist pg 740

Front 89

interior and exterior finishes

Back 89

inspection checklist pg 740

Front 90

exit information

Back 90

inspection checklist pg 740

Front 91

fire protection features

Back 91

inspection checklist pg 740

Front 92

all other areas that must be checked to ensure code compliance

Back 92

inspection checklist pg 740

Front 93

space to note things that are not otherwise contained on checklists

Back 93

inspection checklist pg 740

Front 94

indicates how buildings/structures are situated with respect to other structures and streets in the area

Back 94

plot plan

inspection drawing pg 740

Front 95

shows the layout of individual floors, subfloors, and roofs

Back 95

floor plan

inspection drawing pg 740

Front 96

shows side views of structures depicting the number of floors and grade of the surrounding ground.

Back 96

elevation

inspection drawing pg 740

Front 97

location of the building on the property

Back 97

plot & floor plan pg 741

Front 98

orientation of the building

Back 98

plot & floor plan pg 741

Front 99

other structures on the property

Back 99

plot & floor plan pg 741

Front 100

dimensions of the building

Back 100

plot & floor plan pg 741

Front 101

access point to the porperty

Back 101

plot & floor plan pg 741

Front 102

locations of hazard

Back 102

plot & floor plan pg 741

Front 103

Location of fire protection systems

Back 103

plot & floor plan pg 741

Front 104

building entrances and exits

Back 104

plot & floor plan pg 741

Front 105

obstructions to fire department access

Back 105

plot & floor plan pg 741

Front 106

Must fully explain the problem noted, offer solution

Back 106

violation discussions pg 743

Front 107

old structure is remodeled or renovated

Back 107

building occupancy change pg 742

Front 108

be aware of what ___________before conducting the inspection.

Back 108

original occupancy classification pg 742

Front 109

affects means of egress

Back 109

building occupancy change pg 742

Front 110

affects fire protection equipment design or installation

Back 110

building occupancy change pg 742

Front 111

affects detection and alarm system design or installation

Back 111

building occupancy change pg 742

Front 112

affects emergency lighting

Back 112

building occupancy change pg 742

Front 113

affects occupant load calculations.

Back 113

building occupancy change pg 742

Front 114

affects sprinkler or discharge devices

Back 114

building occupancy layout change pg 742

Front 115

review inspection noting good conditions and those needing correction.

Back 115

final interview. pg 742

Front 116

inspection is also an educational opportunity

Back 116

final interview pg 742

Front 117

if owner is hostile during inspection review inspector should

Back 117

remain professional and avoid arguments pg 742

Front 118

Inspector should greet the owner/occupants or building representatives

Back 118

first step to inspection pg 734

Front 119

provide official identification

Back 119

first step to inspection pg 734

Front 120

Purpose of visit is explained

Back 120

first step to inspection pg 734

Front 121

question regarding inspections are answered

Back 121

first step to inspection pg 734

Front 122

Organization's letterhead

Back 122

heading

formal business letter pg 760

Front 123

two lines below the heading on either left or right margin

Back 123

date line

formal business letter pg 760

Front 124

name, title, address of person receiving letter

Back 124

inside address

formal business letter pg 760

Front 125

focuses attention on content of letter

Back 125

subject line

formal business letter pg 760

Front 126

addresses the reader

Back 126

salutation

formal business letter pg 760

Front 127

message, details of the topic, conclusion

Back 127

body

formal business letter pg 760

Front 128

complimentary closing, writers identification, reference or filing initials

Back 128

closing

formal business letter pg 760

Front 129

all levels of management, supervisory staff,

Back 129

emergency evacuation drill 749

Front 130

final notice, date of re-inspection, legal action taken

Back 130

violation not corrected pg 746

Front 131

involves evacuating a single room

Back 131

phase 1 pf 752

Front 132

remove those in immediate danger

Back 132

phase 1 R react pg 752

Front 133

ensure the room door is closed

Back 133

phase 1 E pg 752

Front 134

Activate the fire alarm/notify agency

Back 134

phase 1 A pg 752

Front 135

Call the fire dept. of PD

Back 135

phase 1 C pg 752

Front 136

Try to extinguish

Back 136

phase 1 T pg 752

Front 137

remove patients

Back 137

phase 1 Race pg 752

Front 138

Alert (911)

Back 138

phase 1 A pg 752

Front 139

Confine (close off the area of origin

Back 139

phase 1 C pg 752

Front 140

Extinguish (if able to)

Back 140

phase 1 E race pg 752

Front 141

Evacuate an entire zone of building

Back 141

phase 2 pg 752

Front 142

evacuate room adjacent to fire

Back 142

phase 2 pg 752

Front 143

concentrate on evac. of other rooms

Back 143

phase 2 pg 752

Front 144

move occupant to predetermined safe area

Back 144

phase 2 pg 752

Front 145

take medical charts/records with patients if moved

Back 145

phase 2 pg 752

Front 146

facility lockdown, limit movement of unwanted person

Back 146

phase 2 pg 752

Front 147

letter/email to confirm inspection.

Phone call one day earlier,

Back 147

inspection scheduling pg 752

Front 148

turn off all equipment

Back 148

employee/occupant duties pg 748

Front 149

close doors and windows

Back 149

employee/occupant duties pg 748

Front 150

check essential safety shutdown functions

Back 150

employee/occupant duties pg 748

Front 151

provide info. to IC through the monitor on action taken

Back 151

employee/occupant duties pg 748

Front 152

ensure visitors are accounted for and evac.

Back 152

employee/occupant duties pg 748

Front 153

ensure compliance with posted occ. load

Back 153

no notice inspection pg 731

Front 154

look for locked block obstructed exits

Back 154

no notice inspection pg 731

Front 155

investigate public complaint

Back 155

no notice inspection pg 731

Front 156

1.5 Feet

Back 156

Intimate space pg 727

Front 157

4 feet

Back 157

personal space pg 727

Front 158

12 feet

Back 158

social space pg 727

Front 159

25 feet

Back 159

public space pg 727